Daviion Williams

Support Specialist

*** ****** **** *. # *** uoxlv2@r.postjobfree.com

Bronx, NY 10462 646-***-**** Cell

OBJECTIVE

To learn, educate, achieve new goals, and be an integral part of a great Internetworking Team.

CERTIFICATIONS

•CCNP •CCNA •Network+ •MCP •A+

SKILLS

• Trackit V.8, Altiris, Dameware V.4, Webex, Livemeeting, Intercall, Remedy, Data Migration, AT&T VPN Remote access, Cisco VPN Remote Access, Daily Network Backups, TCP/IP, Windows 9.x, NT 4.0, 2000, XP

• Ghosting, remote desktop connection, WinMagic Encryption, Symantec, Trend Anti-virus, firewall software, MS Office 97, 2000, 2003, XP Office, Microsoft CRM, outlook 2003, BlackBerry manager software

EXPERIENCE

02/2007 – 04/2011 SourceMedia New York, NY

Helpdesk/PBX-Telecom Support

In house PBX phone system technician, I Activate Telecom Jacks, Utilize Punch-down tools to initialize Dial Tones, trace Voice and Data CAT 5 cables and Digital lines, Troubleshoot fax analog lines, fax hardware, Troubleshoot Blackberry Handheld Devices, Backup profile and digitally wipe Blackberry device, activate/reactivate Blackberry Profiles remotely using Blackberry enterprise Server, and/or locally using Blackberry manager software. Activate Voice and Data packages for International and Domestic usage on Mobile, and Wireless Devices, interfacing with the ISP’s and Land and wireless vendors. I am responsible for auditing monthly telecom accounts, add/remove additional landline, analog and wireless features, Coding and accruals of telecom Invoices. I administrate account activation and deactivation with Telecom carriers for wireless accounts, home office, and remote office locations. I Negotiate terms for service restoration if service has been restricted. I Trace and troubleshoot cross-connect wires from Terminal Number blocks, to Cross connect ports, also from Cross connect Block to Patch panel, and from Patch Panel to the Assigned Jack number. We utilize Procomm Plus Terminal for all system related assignments, all implementations are text line command. Responsible for digital Voice land-line swaps/changes, Moves users telecom lines to new locations, assign names to the caller ID, Setup Voice mailbox access and Greeting setup using Nortel Callpilot Manager. Micro-manage, Isolate and document call usage from any and all Digital numbers within Microcall telecom system Database. Nortel network PBX telecom system technician, Phone hardware models 2000, 2008, 2616, 3903, 3904. Install and troubleshoot Wireless Hands-free Jabra T5330 Head sets, digital recording devices, Telecom Product Support, Assign Toll-free Conference Call numbers to users as needed, Administrate accounts For Web-conferencing in Webex, Live-meeting, and Intercall. Reset account passwords in Symposium, Troubleshoot FTP Client connections. Track additional expenses added to land and wireless line.

• Supporting network functions for both voice and data networks

• Handling of voice requests from users including Moves, Adds and Changes ( MAC )

• Managing trouble tickets with carriers and other vendors

• Initiating, implementing and managing network changes for support work

• Building and updating network documentation

• Help maintain Voice monitoring and management platforms

• Appropriately uses the network monitoring and management platforms

I Troubleshoot wireless router, and DSL issues with Dameware, Webex, Livemeeting remote tools over the phone and/or visit the end user personally. Monitor equipment use and remotely install software using altiris. I Troubleshoot wireless router, and DSL issues, I Administered user accounts and follow change control and other departmental procedures through Active Directory. I documented workflow using the Trackit ticketing system database, enable/disable firewalls for remote access. Install software & configure Ahsay and Connected backup client software. I Implement and troubleshoot Cisco VPN Remote access issues. Migrate and repair User Profiles in Windows XP, install and troubleshoot Microsoft CRM Client issues, I Configured and troubleshot advanced Outlook 2003 email matters. My responsibilities include supporting digital devices, installing and updating Blackberry software, scanners, local and network printers and telephones. Adobe Professional suites, and Adobe Contribute. Laptop and PC refresh, hardware and software upgrades. I provide support on Dell Latitude D400, and D600 series laptops, Dell Optiplex 720 series Desktops, Dell visual projector setup, setup training rooms with Networking equipment, Hubs, switches, conference call phone systems. I also troubleshot network jacks, and wireless connections.

11/2006 – 01/2007 New York Law School New York, NY

Network Support (consultant)

I troubleshoot wireless network access, access points and connectivity issues via Cisco Clean Access. I identify users, their devices, and their roles in the network. My responsibilities include evaluating which machines are compliant with security policies, installing and specifying antivirus software, OS updates, and patches. Supporting network policies that vary by user type, device type, and operating system, I also enforce security policies by blocking, isolating, and repairing noncompliant machines.

08/2006 – 10/2006 Wachovia Securities New York, NY

Desktop Specialist (Consultant)

100% Road-Warrior state to state travel, As a Desktop Specialist I assisted in the upgrade of Dell Optiplex GX 280 workstations and Dell D400, and D600 series Laptops. Re-imaged WinXP O/S, installed network printers, VPN client software, Net-Ops 7.65, SP2, WinMagic encryption, Symantec anti-virus, firewall and Ghost software locally and remotely on trading floors.

06/2006 – 07/2006 JP Morgan Chase New York, NY

Desktop Specialist (Consultant)

As a Desktop Specialist I traveled within NYC to several sites, assisted in the upgrade of Pc’s and Hardware Peripherals, such as new technology Teller card swipes, and Teller check readers, Apply software image scripts, responsibilities also include changing pc names.

08/2005 – 05/2006 Jones Apparel Group New York, NY

M.I.S Desktop (Consultant)

As a Desktop Consultant I traveled within the Tri-state, assisted in the upgrade of Pc’s and laptops, Ran various security software scripts, troubleshot any resulting failures. I was responsible for changing pc names and assign to appropriate domain and assigning user privileges. I assisted in tracking and uninstalling any spyware or unauthorized software, also installed Service packs and patches to Windows O/S also to Microsoft Office suites.

02/2005 – 05/2005 Beth Israel Medical Center New York, NY

Desktop Support Technician (Consultant)

As a Desktop Support Technician I assisted in a Dell SX 280 PC Rollout deployment & lockdown project. I also assisted in mapping network drives, Set TCP/IP IP address, WINS configuration, DNS configuration, software installation and verification, and installed network printers. Installed network CAT 5 cables wires. I upgraded and re-imaged existing Compaq deskpro PC’s to XP O/S

10/2004 – 01/2005 Livingston Technologies (SBMC) Livingston, NJ

Hardware Support Technician (Consultant)

As a Hardware Technician I was responsible for printer maintenance, troubleshot Panasonic fax Machines 585, 595, 685, 895, replaced toner cartridges, removed jams. Replaced fusers, trays, pick-up rollers, transfer rollers in HP LaserJet series printers, also for Lexmark T614, T620, S1650, and S1885 Printers. Ordered and replaced parts for Dell GX 110, and Dell GX 270 desktops, Dell Latitude Laptops, hard drives, Re-imaged hard drives, Cerner and Zebra bar-code printers.

12/2002 – 06/2004 Canon I.T.S. Chesapeake, VA.

Product Support Representative

As a Product Support Rep. for Canon I.T.S, I performed Copier, Fax and Printer investigation, problem diagnosis, and fix complex connectivity problems via inbound call center Helpdesk. Provide analysis, implementation and setup for Copier, Printer, Scanner, Fax, calculators, and word processors equipment used in customers Home and Business office.

06/2001 – 12/2001 Woodhull Hospital Brooklyn, NY.

M.I.S. Network Support (Contract)

As support in M.I.S. I provided day-to-day monitor and support for network using Win 9.x/ME/2000 Professional workstations. Performed daily network backups, routine maintenance, Analyzed and monitored network activity. Utilized Remedy for trouble ticket resolution to help resolve end-user connectivity issues in a timely manner.

12/2000 – 05/2001 NYU College of Dentistry New York, NY.

LAN Support (Contract)

Assisted students, staff and faculty in Computer Lab and remote areas of campus. Participated in troubleshooting Network configurations and connection, also assisted with Hardware/Software Failure on Dell Optiplex & Dimension Computers. Installed and configured Network HP LaserJet 8000 Series printers. Assisted in Troubleshooting network connectivity of printers.

EDUCATION

•Swedish Institute

9/2010 – Present Advanced Personal Training New York, NY

•CCNP Prep

4/2006 – 6/2006 TCY Technologies, Inc New York, NY

•CCNA Prep

11/2005 - 2/2006 Alliance Computing Solutions Flushing, NY

•Bronx Community College

9/1999 – 6/2000 Teachers Education Bronx, NY

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