Stephanie A. Armstrong

**** ****** ******, *******, ** 41101 Phone: 606-***-****

Email: unt3va@r.postjobfree.com

Summary of Experience:

Over two years working in higher education managing a criminal justice and paralegal program for a national technical college.

Seven years paralegal experience specializing in personal injury, medical malpractice, family law, estates, and employment law.

Conflict and organizational management experience in corporate, family, education and civil litigation fields.

11 years of insurance experience including casualty and commercial claims handling, injury evaluation and management.

Superior writing skills; conscientious and thorough, with meticulous attention to detail.

Strong communication and people skills.

Ability to easily grasp complex problems and situations; adapt and learn quickly.

Passion for deadline-driven, high-volume environments; comfortable working individually or as in integral part of a team.

Strong interpersonal, organizational and strategic management skills.

Advanced PC knowledge and skills, specifically Microsoft Office programs.

Experience in Westlaw, Lexis Nexis and various other legal case management software.

Hold a Master’s of Science Degree in Conflict Management.

Currently working on a Master’s of Science Degree in Human Resources Leadership.

RELEVANT EXPERIENCE

ITT-Technical Institute

Huntington, West Virginia

September 2009 - Present

Position: Chair, School of Criminal Justice/Paralegal Studies

Manage an average of ten faculty a quarter

Manage a student base of 90 to 100 students

Training and development of faculty

Assist Dean in the creation and implementation of academic goals

Organized and implemented the school’s student mentoring program

Organize student events that connect with the community and local associations

Organize workshops that promote learning in addition to the assigned curriculum

Provide coaching and counseling to staff to promote student success and academic teamwork

Provide mentoring to students to assist them in overcoming obstacles that may prevent them from achieving their academic goals

Jenkins Fenstermaker, PLLC

Huntington, West Virginia

June 2009 – April 2010

Position: Insurance Defense Litigation Paralegal

Manage personal injury and mass litigation suits from start to finish

Legal Research

Mediation and trial preparation

Client and customer interaction

Preparation of settlement negotiations

AFLAC

Ashland, Kentucky

June 2008 – June 2009

Position: Independent Agent

Supplemental life and health insurance sales

Conducted sales presentations for individuals and businesses

Life and health insurance marketing

Ohio Casualty Insurance Company -

Lexington, Kentucky

October 2006 – April 2008

Position: Casualty Claims Representative

Obtained Independent Adjuster’s license in Kentucky, Florida, Texas

Thorough review of individual policies on a claim by claim basis for liability determination

Evaluation of medical, auto and property records for settlement

Internal and external customer service support

Settlement negotiations with legal counsel

Spurgeon & Tinker, PSC

Lexington, Kentucky

January 2006 to October 2006

Position: Insurance Defense Litigation Paralegal

Management of large personal injury and catastrophic malpractice suits

Legal research

Continual case management of 50 pending files on average.

Thorough review of case documents and records

Mediation and trial preparation.

David C. Graves, III Attorney

September 2001 to January 2006

George Allgeier, Jr., Attorney

Lexington, Kentucky

Position: Paralegal

Personal injury, family law, medical malpractice and real estate law specialty

Streamline office procedures for more productive work environment.

Preparation of insurance demand packages

Mediation and trial preparation

Real estate document preparation

Medical records evaluation and summarization

Edward L. Cooley, Attorney

Robin Cornette, Attorney

Lexington, Kentucky

September 2001 to January 2004

Position: Paralegal/Legal Secretary

Personal Injury Case Management and Analysis

Office management/accounting system implemented for more accurate record-keeping.

General restructure of office procedures and calendaring system.

Lois T. Matl & Associates

Lexington, Kentucky

August/September 2001

Position: Paralegal Intern

Internship with personal injury, family law, workers compensation law firm

Experience in legal documentation preparation

Provided exceptional customer service to clients

Allstate Insurance Company

Lexington, Kentucky

November 1991 to March 1996

Position: Administrative Sales Assistant

Assisted and provided training to a sales force of over 50 agents and support staff

Implemented sale promotions within the district

Developed the New Office Hiring/Training Manual which was implemented throughout the Nashville Region.

Obtained / Maintained Life & Health and General Lines Sales License.

Allstate Insurance Company

Nashville, Tennessee

June 1986 – August 1991

Position: Claim Representative

General lines claims handling

Evaluation of minor bodily injury claims

Evaluation and settlement of minor auto and property claims

Provided consisted superior customer service

Managed claims pending of 30 to 50 claims

EDUCATION / CERTIFICATIONS

Education:

Sullivan University

Lexington, Kentucky

Masters of Science in Human Resource Leadership - Current

Masters of Science in Conflict Management – June 2010

Graduate Summa Cum Laude

Bachelor’s Degree of Science in Paralegal Studies – December 2006.

Graduate Cum Laude

Associate’s Degree of Science in Paralegal Studies – December 2001.

Graduate Summa Cum Laude

Certifications:

Certified in Civil Mediation – April 2010

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