Customer Service Rep, Call Center, Admin Assistant, Assistant Manager |
Post job
|
Resume Text:
|
Shuvonda Broughton
*** ********* ******
Jonesboro, GA 30236
(404) ***-****
un4kgy@r.postjobfree.com
Qualification Summary
I am self-motivated with problem-solving abilities. I am well versed in managerial expectations that's challenging and requires strong creative abilities used to develop, train, speak, and inspire. I am highly trustworthy, ethical and discreet. I'm committed to superior customer service. I am proficient in MSI, Visual Matrix, Microsoft Office, PowerPoint, Soft Hotel, and OpenOffice. I'm detail-oriented, resourceful and able to multi-task effectively. My capabilities include:
Service and Relations
Word Processing and Typing
General Accounting
Clerical and Computer Operations
Call Center and Data Entry
Auditing and Hospitality
Experience Highlights
Administrative Support:
Coordinated and managed multiple priorities and projects.
Provided telephone support, investigated and resolved billing problems.
Assisted with general accounting functions; maintained journals and ledgers-manually and electronically
Scheduled appointments and maintained up-to-date confidential client files.
Customer Service and Leasing:
Maintained knowledge of current products, packages, promotions, and prices.
Answered incoming calls from customers, vendors, residents, and potential residents.
Received and transferred calls to various parties, whether internal or external.
High volume of showing apartments, walk throughs, and maintenance up keep.
Retained the most suitable and desirable tenants
Maintained pleasant manners to all tenants, prospective tenants, clients, and vendors.
Auditing and Hospitality Management
Orchestrated Hotel special events and reservations
Managed customer relations and provided exemplary service to all customers.
Promoted within 6 mos. From Front Desk Agent to Front Office Manager.
Managed all operations including auditing, housekeeping, and maintenance.
Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints.
Participated in staff recruitment, hiring, training, and scheduling.
Employment History
Administrative Office Manager, Tiny Tots Academy, Jonesboro, GA
Customer Service Representative, Luxottica Retail/ Lenscrafters, McDonough, GA
Front Desk Agent/ Auditor, Best Western Inn and Suites, McDonough, GA
Page 2
Front Desk Manager, Amerihost Inn and Suites, Stockbridge, GA
Accountant Assistant/ LDO/ Sorter Operator, Federal Reserve Bank, Atlanta, GA
Accountant Assistant/ LDEO, Suntrust Bank, Atlanta, GA
Education
National Business Institute, Decatur, GA (2000-04)
Public Relations/ Customer Service
Interactive College, College Park, GA (1996-1999)
Accounting/ Computer Applications
|
|
Similar ResumesMassage Therapist
Crestwood, IL
- therapist, massage, massage therapist,...Vice President Internal Audit
Atlanta, GA
- aers, cornerstone, deloitte, cia, arthur,...Inspector/pipeline
Bacliff, TX
- boilermaker, welder, rig, tig, crane operator,...Project manager/grading superintendant/ grade foreman/ fine grade oper
Southport, NC
- grading, superintendant, paving, foreman, checker,...Terry Tyrone Lee
Gary, IN
- terry, gary, lee, us,...Customer Service Call Center Sales Representative
Huntington Beach, CA
- franchisee, general office, rma, oracle, submit,...Regional Maintenance Manager
Lakeland, FL
- diesel mechanic, cummins, ase, ferris, mechanic,...Administrative/ Executive Assistant
Chesapeake, VA
- infantryman, virginia beach, handyman, shipyard,...Talent Acquisition Professional
Denham Springs, LA
- training manager, sodexo, denham, level finance,...Customer Service Representative Experience High School
North Miami Beach, FL
- dade, agent, miami, inbound, hr, tier,... |
