MICHAEL W. ZIC

**** ****** **., **** ****, Oregon 97068

503-***-****  ukx2ai@r.postjobfree.com

PROFESSIONAL PROFILE

Results-oriented technical professional with exceptional leadership, project management and problem solving skills. Proven ability to effectively plan, coordinate and meet deadlines on multiple concurrent projects. Goal orientated, customer focused, and tenacious; committed to executing solutions to problems and issues on time and under budget. Demonstrated success in streamlining existing operations and managing equipment up-time. Comprehensive experience in project planning, budgeting, and implementing effective cost controls. Skilled communicator and dedicated team player committed to providing high-quality support and excellent problem-solving skills to diverse workforces at all organizational levels.

AREAS OF EXPERTISE

● Operations Management ● Performance Standards ● Customer Satisfaction

● Engineering & Manufacturing ● Engineering Documentation ● Product Management

● Team Leadership ● Technical Support ● Inventory / Materials Management

● Troubleshooting / Repair ● Installation / Maintenance ● Process Improvement

● Cost Reduction / Budget Controls ● Proposal Development ● Quality / Reliability Standards

● FDA / HACCP Requirements ● Strategic Analysis ● Project Leadership

PROFESSIONAL EXPERIENCE

99-BOTTLES LLC, Portland, Or. (www.99-bottles.com) (Beverage Industry) 2003 - 2010

Business Owner and Operator

• Designed and Installed beverage dispensing systems that significantly reduced client operating expenses. Solutions included: Propylene Glycol and Gas Blended Systems (Carbon Dioxide and Nitrogen).

• Set the company tactical direction resulting in continuous year over year growth.

• Developed all business process and managed P & L to operate a streamlined, profitable and efficient company.

• Programmed HTML code to create website for increasing customer awareness and to showcase completed projects.

Bevinco (Beverage Industry; Profit Management). (Company Sold) 2003- 2008

• Beverage operation profit management. Using computerized methods of evaluation, consultative strategies, and inventory control methodologies significantly improved the profit margin of bar and restaurant operations.

• Increased revenue and decreased client operational costs through streamlining processes and procedures.

• Published papers and seminars to assist clients with information related operating a profitable operation.

AMERICAN BEEF PROCESSORS, Clackamas, Or. (Food Industry) 2009 – 2009

Process Controls Manager (Contract)

• Controlled all company assets, facilities and equipment. Planned and directed facility renovation projects, developed and conducted training programs, managed all business areas, and directed design, maintenance and sanitation departments.

• Planned strategic projects and managed implementation to production qualify beef processing facility from idle state.

• Managed contractors and in-house staff for overall facility build-out including, electricians, welders and mechanics.

• Designed and installed automated processes to increase safety and eliminate manual steps for low pressure, high pressure and supercritical delivery systems.

• Developed, obtained government approval for, and implemented HACCP (Hazard analysis and critical control point) GMP (Good Manufacturing Practices) and Site Safety programs.

NOVELLUS SYSTEMS INC, Portland, Or. (Semiconductor Industry) 1997 - 2003

Product Support Manager (PECVD Products)

• Managed engineering group supporting multiple product lines worldwide.

• Managed task force teams for situations where standard procedures have unsuccessfully isolated or repaired problems in malfunctioning equipment.

• Managed failure analysis and warranty programs to determine and implement corrective and preventive actions worldwide.

• Developed and coordinated implementation of field modifications to address design, reliability and maintenance issues.

• Generated and released field documentation including technical manual content and product information.

• Management responsibilities for department finances.

• Provided pre and post sales project support to Engineering, Marketing, Sales and Process Groups.

• Developed, implemented, and maintained Preventative Maintenance programs in use worldwide.

• Set and monitored Goals for each engineer on team and evaluated performance annually.

VADEM, San Jose, Ca. (Computer Industry) 1996 - 1997

Sr. Reliability Manager

• Management of Reliability department functions. Product testing/evaluation and MTBF demonstration/calculations.

• Interfaced with manufacturing to insure a statically robust and reliable product was released.

• Performed vendor qualification and testing for systems and sub-systems manufactured in China.

• Developed functional specifications, statistical methodology, first article testing and on-going reliability parameters to maintain a superior level of quality and a robust product.

AKASHIC MEMORIES/STORMEDIA, Santa Clara, Ca. (Disc Drive Industry) 1995 - 1996

Sr. Customer Quality Engineer (Worldwide Substrate Manufacturing)

• Akashic / StorMedia’s international interface for customer substrate product performance and quality issues.

• Tracking, managing, and reporting quality and reliability data to insure quality standards maintained.

• Problem resolution (Root Cause Analysis, Corrective Action, and Preventative Action)

• Failure analysis, tracking, and reporting on customer Returns.

• Liaison between Malaysian, Singapore and US substrate manufacturing facilities.

DISCO HI-TEC AMERICA, Santa Clara, Ca. (Semiconductor Industry) 1993 - 1995

Application Engineer / Product Marketing Manager (Grinder Products Group) 1994 - 1995

• Applications and process development to enhance performance of wafer back-grinding equipment.

• Pre and Post sales technical support to sales and marketing to insure all technical issues were resolved.

• Organized and managed equipment demonstrations, consultation, and process evaluation/development to existing and prospective customers to showcase equipment capabilities.

• Managed Disco’s national technical training program; produced and presented product seminar series.

Customer Engineer/Manager (Wafer Back-grinding and Dicing Saws) 1993 - 1994

• Developed and implemented worldwide preventative maintenance procedures for wafer back-grinding and Dicing Saws.

• Management of field activities for the western region.

TEXAS INSTRUMENTS INCORPORATED, Dallas, Tx. (Defense Industry) 1980 - 1993

Sr. Project Engineer (Customer Returned Material) 1992 - 1993

• Developed and implemented Forward Looking Infrared System test procedures.

• Supported Manufacturing, Test, and Assembly in all phases of repair, which resulted in cycle time reduction.

Field Service Engineer (Radar and FLIR) 1980 - 1992

• Held a variety of Intermediate Level Maintenance (Component level repair) and Operational Support (In-flight Training) positions involving Inverse Synthetic Aperture Radar and Forward Looking Infrared Systems.

EDUCATION

AAS, Mechanical Technology, Mesquite CC

BSEET, DeVry Institute of Technology

PROFESSIONAL TRAINING AND DEVELOPMENT

Advanced HACCP Training, Hazard Analysis and Critical Control Point

Advanced Dispensing Systems Design and Installation, Micro Matic Institute

SCD Design and Installation, Coors Institute

Kepner Tregoe, Project Management Certificate

American Society for Quality, Quality Auditor Certificate

Novell, Network Administrator Certificate

US Navy, Electronics Training

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