Tiffanee Strickland

**** ********* ** *** ** College Park, Ga 30349 uk8zvo@r.postjobfree.com 706-***-****

Qualifications Summary

Highly personable Customer Service Professional with over seven years of experience in retail, collections, and call-center operations within the conferencing, federal government, and insurance industries.

Talented for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.

Expertise in resolving escalated customer service issues.

Secured numerous company achievement awards for delivery of exceptional customer service.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Professional Experience

Aaron's Sales and Lease-Marietta, GA 08/2010-06/2011

Customer Billing Specialist and Collector

Served as a billing and inside sales specialist for the company

Assisted with the overall customer service and retention of the company's client.

Performed inside outbound and inbound sales of the company's product.

Processed over 200 inbound and outbound calls daily to exceed the monthly and yearly goals.

Tier Technologies – Auburn, AL 03/2010-04/2010

Financial Service Rep

Serve as Financial Service Representative for the federal government and its clients.

Assisted federal government clients with their tax information while providing excellent customer service in a call center environment.

Intercall- West Point, GA 09/2008-11/2009

Sr. Event Lead Operator

Conferencing center assisted as both a billing specialist and a customer service supervisor.

Selected to coach and mentor new customer service representatives for success of handling the calls.

Achieved perfect score on all phone monitors throughout tenure.

Received Customer Service Award for outstanding track record of positive customer feedback.

CPSI – Lanett, Al 02/2007-09/2008

Floor Supervisor

As Floor Supervisor, monitored claims processed for a leading insurance and provided billing information for company’s clients.

Investigated and resolved customer concerns in collaboration with respective agency and other departments. Provided measurement on volume and trends to determine agency education needs and improve customer satisfaction and retention.

Overseen outbound collection calls to patients in reference to their hospital bills, and monitored customer service in filing insurance and billing information for the patients as well in a call center environment.

Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.

Spectrum Stores – West Point, Ga 12/2005-02/2007

Unit Supervisor

Promoted from Assistant to Store Manager handling all cost and implementing exceptional standards.

Supervised employees, filed paper work, handled cash register, and performed essential inventory.

Played key role in reducing labor costs by recommending staff scheduling changes.

Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.

Education and Training

Associate of Science Southern Union State Community College – Opelika, Al

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