OLANDA WILLIAMS

*** ****** *** **** **. Apt ***• Winston Salem, NC 27101 • 336-***-**** ujlg2z@r.postjobfree.com

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Overview

More than seven years of experience in customer relations. Committed to developing a career in a sales or customer care position; employing my abilities to create a positive experience for the client, while generating profits for the company.

• Excellent interpersonal and relationship-building skills

• Listen attentively, communicate persuasively and follow through diligently

• Experienced in providing written and oral presentation in a professional atmosphere

• Technically skilled proficiency in Microsoft Office (Word, Excel, Power Point)

• Effective and supportive to apply skills to make team contributions.

Experience

HHGregg, Winston Salem, NC July 2009 to January 2011

Sales Specialist

• Ensured exceptional service in accordance with the corporate standards for excellence

• Enthusiastically assisted customers with expert product knowledge, demonstration, and handling transactions in home entertainment

• Leading Commission Sales Rep. for fourth quarter of 2009

• Contributed to stores success achieving monthly budgets, resulting in bonuses

• Recognized for leading in product warranties for insuring customer satisfaction

Circuit City, Winston Salem, NC October 2006 to March 2009

Sales Specialist

• Helped customers make informed decisions regarding company products

• Assisted in supervision of employees and store operations

• Trained employees on products, sales representation, and customer relationship

• Recognized for leading Sales Rep. of store for 5 consecutive months in 2008

• Contributed in success of dept exceeding monthly sales budgets; resulting in the success of bonuses, prizes, and awards for the company

AON, Winston Salem, NC April 2006 to July 2006

Customer Service Representative

• Successfully diffused volatile customer situations, increasing retention of business

• Assisted in providing the best solutions for clients enrolled in flexible spending accounts

• Processed credit card payments, and credited customer accounts

• Experienced in multitasking in a call center environment

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Education

NC A&T State University Greensboro, NC December 2011

B.S. Business Economics

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