Dispatcher

David Levy

Mobile Phone: 734-***-****

E-mail: *********@*****.***

QUALIFICATIONS

I am a highly personable dispatcher with experience providing exceptional customer service in both face to face and busy call center environments.

• Dedicated to ensuring customer satisfaction by remaining friendly and accessible

• Exceptional interpersonal and team building skills with an aptitude for building report with a wide range of customers, managers and colleagues; talent for quickly resolving conflicts before escalation

• Skilled at anticipating, identifying, and fulfilling customers’ needs and clarifying special requests

• Success multitasking while remaining professional and courteous in fast paced environments

WORK EXPERIENCE

Dispatcher March 2008 - present AAA Auto Club South, Inc. | 33166

Manage a fleet of 25+ service contractors over 4 counties and Puerto Rico utilizing computer, telephone, and radio dispatch techniques. Keep in contact with clients, update them on service requests, locate resources for problem resolution and design best-option solutions.

• Manage a high-volume workload within a deadline-driven environment. Resolve an average of 600 service requests in any given week and consistently meet performance benchmarks in all areas (speed, accuracy, volume).

• Became a lead "go-to" person for particularly challenging calls and one of the company's primary mentors/trainers of both new and established employees.

• Created and implemented a training program to educate all staff members about our expanded coverage areas

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

QA/Service Trainer October 2006 - March 2008 Roadhouse Grill | Coral Springs, FL

Act as last check for all items leaving the kitchen. Respond to inquiries regarding meal preparation and service. Coordinate with kitchen staff to ensure timely and accurate order preparation. Adhere to strict company guidelines regarding cost, portion control, and presentation.

• Demonstrated exceptional product knowledge and the ability to correct mistakes on the fly

• Given responsibilities of opening / closing and ability to process comp / discount requests from service staff

• Trainer and mentor of both new and existing service staff

• Commended for attention to detail and customer service

Receiving Clerk October 2005 - August 2006 Fed Ex | Plymouth, MI

Track and route inbound shipments. Accurately complete and submit paperwork for deliveries. Work within strict time goals and ensure accuracy of outbound freight.

• Planed and implemented team meetings and training to help increase efficiency and cut shipment processing time.

• Helped my shift consistently exceed shipment and time goals by employing strong motivational and team management skills.

Server March 2002 - June 2005 Olive Garden | Ann Arbor, MI

Assist guests in order selection by promoting specific menu items and specials. Up-sell beverages, appetizers, and deserts to increase guest check averages. Collect payments and balance transactions with receipts.

• Consistently achieved highest guest check averages per shift by demonstrating exceptional customer service and suggestive selling techniques

• Informally recognized as "Lead Server" with responsibilities for overseeing opening / closing, and coaching and mentoring new servers regarding menu items and company policies and procedures

EDUCATION

Some College Coursework Completed, Communications,

September 1999 - April 2003

University of Michigan | Ann Arbor, MI

96 credits earned toward B.S. degree in communications

SKILLS

Customer Service Expert

Call Center / Service Operations Expert

Complaint Handling / Dispute Resolution Expert

Data Entry / Records Management Expert

Ms Word / Excel / Powerpoint Expert

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