Customer Service Manager

Michael G. Lynn

**** ********* **., **************, ** 23111

804-***-****, *******@*****.***

OBJECTIVE

To obtain a position within your organization, and to make a contribution by utilizing and expanding upon my experience, training and capabilities.

SUMMARY

Telecommunications experienced in fast-paced environments that demand strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to

multi-task effectively. Capabilities include:

- Telco Cable Maintenance - Ability to Multi-task

- Strong Communication Skills - Problem-solving

- Detail Oriented

COMPUTER SKILLS

- Microsoft Windows - Quick Books

- MS Office (Excel, Word, Outlook and PowerPoint) - Oracle

- Microsoft Publisher

EXPERIENCE

Dry Express, Richmond, VA

Co-Owner/Route Manager, May 2006-Present

• Responsible for daily financial bookkeeping records.

• Maintained all customer transactions.

• Responsible for ordering and maintaining all materials & supplies needed.

• Developed strategic advertising plans to generate new customer growth and positive customer feedback.

Verizon Communications, Richmond, VA

Cable Maintenance, August 1994-May 2006

• Cable Maintenance

• Cable Splicer

• Install new lines for residential and commercial customers

EDUCATION

Virginia Commonwealth University

January 1988-May 1990

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