Professional, Experienced
Resume:
ALBERTO LOPEZ
__________________________________________________________________________________ 7322 Oak Manor Dr. # 13
San Antonio, TX 78229
CAREER OVERVIEW
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My goal is to work and grow with a well oriented company
CORE STRENGTHS
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* Strong Organizational skills * Customer Service
* Conflict Resolution * Strategic Sales
* Creative Problem Solver * Telephone Inquiries
* Listening Skills * Invoice Processing
* Excellent Communication Skills * Credit Card Processing
* Problem Solver * Large Cash/Check Deposit
* Fast Learner * Cash Management
* Curteous Demeanor * Training Development
* Strong Client Relations * Inventory Control
* Energetic Work Attitute * Shipping & Receiving
WORK EXPERIENCE
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Supervisor/Team Leader
April 2008 to Current
E. Lopez Trucking and Bobcat Service - San Antonio, Tx
Organized weekly sales reports for the sales department to track product success. Earned
management trust by serving as key holder, responsibly opening and closing store. Describe
product to customers and accurately explained details and care of merchandise. Assisted
customers with store and product complaints. Received multiple reviews acknowledging my
level of dedication to excellent customer service. Guaranteed positive customer experiences
and resolved all customer complaints. Compiled weekly monetary reports and records for store
managers. Supervise a crew of anywhere from 7 to 12 employees. Prepare/Analyze annual
fiscal year budget. Scored in top 10% of employees in successful resolution of issues.
Owner Operator
June 2006 to March 2008
Self-Employed - Laredo, Tx.
Implemented new processes and systems for improving customer service satisfaction.
Described product to customers and accurately explained details and care of merchandise.
Recommended, selected and helped locate and obtain out-of-stock product based on customer
requests. Answered questions regarding store and products, while maintaining knowledge of
current sales and store promotions. Maintained up-to-date knowledge of store policies
regarding payments,returns and exchanges. Provided an elevated customer experience to
generate a loyal clientele. Maintained cleanliness and presentation of stock room and
production floor. Assisted customers with store and product complaints. Guaranteed positive
customer experiences and resolved all customer complaints. Produced money order for
customers. Built long-term customer relationships and advised customers on purchases
and promotions.
Federal Officer
June 1997 to May 2006
United States Department of Homeland Security - Laredo, Tx.
Frontline Officer/Inspector interacting with individuals traveling from abroad into the United States.
Had numerous illegal drug seizures, as well as detained and/or arrested many undocumented
illegal aliens. Entrusted with a Port of Entry, which entailed, leading a shift of Federal Officers,
assigning details, drafting schedules, as well as assigning overtime assignments. Employed
during Y2K and 911, both difficult times on all Federal Officers and their families. Worked
anywhere from 70-80 hours weekly. Import/Export specialist, worked in high volume trailor
traffic at Laredo's Import Lot, while a Federal Officer. Operate/Teach full body scanner while
working pedestrian walk-way. Selected Federal Officer of the month on several occassions.
Implemente new processes and systems for improving customer service satisfaction. Scored
in top 10% of employees in successful resolution of issues. Worked under strict deadlines and
responded to service requests and emergency call-outs.
Deputy County Clerk
November 1990 to May, 1997
Webb County Clerks Office - Laredo, Tx.
Had the responsibility to lead a Vital Statistics department. Performed a variety of services,
including the issuance of marriage licenses, helping with real property searches, as well as
doing probate of will, criminal, and juvenile searches, as well as performing clerical work.
Eearned management trust by serving as key holder, responsibly opening and closing office.
Greeted customers entering office to ascertain what each cutomer wanted or needed. Directed
calls to appropriate individuals and departments. Worked as a team member performing cashier
duties, product assistance, while providing excellent service. Received multiple reviews
acknowledging my level of dedication to excellent customer service. Accurately balanced cash
drawer after every shift.
ACCOMPLISHMENTS
_________________________________________________________________________________ Customer Service
*Consistently received positive feedback from guests and created repeat business by
developing long-term relationships with customers
*Handled guest complaints, maintaining a positive experience for all
*Compiled inventory lists and worked with vendors for product pricing and special orders
*Handled high volume sales with cash and credit card transactions, balancing cash drawer
at end of shift with 100% accuracy rate. Monetary Transactions
*Handled cash, check, credit, and automatic debit card transactions with 100% accuracy
*Conflict Resolution
*Responsible for handling customer account inquiries, accurately providing information to
ensure resolution of product/service complaints and ensure customer satisfaction
*Computed Data Reports
*Provided required weekly, monthly and quarterly reports listing sales figures and client
track records
*Customer Service
*Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
EDUCATIONAL BACKGROUND
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J.W. Nixon High School, 1983
Laredo, Texas, United States
U.S.A.F. Basic Training Academy
U.S.A.F. Technical Training School
U.S.A.F. NCO Preparatory School (Supervisory School)
U.S.A.F. Small Arms Expert (M-16)
Webb County Continuing Education Program
Texas Counties Annual Vital Statistics Seminar
U.S. Department of Homeland Security Academy
PERSONAL
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* Served in the Air Force from 1984 - 1988
* Received several awards with the U.S. Air Force and many awards while
working as a Federal Officer with U.S. Department of Homeland Security
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