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Customer Service Representative

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Country: United States
State: Florida
City: Deerfield Beach
Salary: 25,ooo per year
Posted date: 2/1/2011   all resumes
Email: udk8eu@r.postjobfree.com
Contact Info: *****.********@*****.***
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Ellis Ruderman
***** **** ******* ****, *** *** Boca Raton. FL 33428
(561)-***-**** (Cell) udk8eu@r.postjobfree.com

Skilled Customer Service professional, flexible, detail oriented, well organized. Team Player. Goal Oriented.. Experienced in Microsoft Operating Systems, Microsoft Word, Excel, Outlook Express and Internet Explorer.

ACCOMPLISHMENTS:

• Exceeded pre-set daily goals
• Graded “Key Contributor” on annual reviews

WORK EXPERIENCE:

Feb 09 –Dec 2010 Wyndham Vacation Ownership Pompano Beach, FL
Customer Service Representative III
● Worked on daily reports using Microsoft Excel
● Answered telephone calls from customers regarding their Perks by Club Wyndham membership.
● Reviewed and updated Perks membership accounts
● Responded to customer E-Mail questions about the program

Sept 07- Nov 08 Info-Quest Deerfield Beach, FL
Trainer, Administrative Assistant to the Night Manager
● Trained new telephone agents to make outgoing Customer Satisfaction Survey calls.
● Pre-screened over 1,000 new agent candidates
● Scheduled job interviews
● Edited completed surveys for content and grammer

Oct 05 –Sept 07 Wyndham Vacation Ownership Margate, FL
Premium Redemption Fulfillment Coordinator
● Answered customer questions about their rebate requests
● Processed new rebate certificates
● Performed daily data transfers
● Processed over 21,000 rebated requests

June 05 - Nov 07 Info-Quest Deerfield Beach, FL
Telephone Agent
● Performed outgoing Customer Satisfaction Surveys
● Mystery Shopper

Sept 03 – Feb 05 Houston Institute for Prosthetics and Orthotics Spring, TX Clinical Prosthetist
Evaluated, measured fabricated and fitted artificial limbs

EDUCATION:

New York University New York, NY BS
Hofstra University Uniondale, NY BBA

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