Sales Manager
Resume:
RICHARD L. CROSS
Atlanta, Georgia 30328
Email: **************@*****.***
Summary
Professional, career consumer products purchasing and distribution manager experienced in all aspects of inventory control from buying through sale. Extensive practical experience in customer relationship management, employee development and sales support. Merchandise specialist involved in display, sale materials, sales training and technical support.
Experience
• Five+ years of top to bottom experience using various systems including warehouse and distribution functions. Knowledge gained from mass merchant to specialty store.
• Directly impacts profitability by defining and driving best practices in pricing, quality control, order fulfillment, freight issues and merchandise returns.
• Establishes and promotes excellent vendor relationships and communicates easily with all levels of company hierarchy.
• Results oriented sales trainer effectively using a wide variety of communication and training techniques to maximize the learning experience resulting in enhanced on-the-job performance.
• Creates and produces consumer products catalogs and brochures from concept to finish, including training and “how to” manuals.
• Develops direct marketing databases and targeted advertising programs.
• Consults with dealer networks on best practices when using manufacturers programs (i.e., co- op advertising) to increase sales volume.
• Tracks business trends by attending continuing education programs and adjusts strategies to take advantage of industry changes/trends.
• Outside sales and quality control calling on mass merchants and specialty stores.
Accomplishments
• Increased Q2 and Q3 revenue by $60,000 by creating an outdoor kitchen department and selecting and using cost effective construction materials while providing a quality product for the customer.
• Increased revenue by $57,000. Developed an exclusive co-branding program between AGL Resources and an extensive natural gas log dealer network. The program included creating the concept of an exclusive AGL/Dealer Gas Log Set – The Seasoned Oak. Responsible for buying and maintaining inventory supply.
• Generated $24,000 by creating the concept of an exclusive AGL/Dealer Gas Barbecue Grill – The Stainless Steel Custom. Buying responsibility for department.
• Increased income $68,000 in season one and $85,000 in subsequent seasons by creating a new department, Southern Living Gas Logs, and consequently a new seasonal revenue stream. Responsible for purchasing all inventory in the department.
• Increased incremental revenue year over year by gaining and maintaining customer loyalty through creating continuing dealer education programs such as preseason product and sales training seminars.
RICHARD L. CROSS
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Education
BA Degree from the University of Georgia
Employment History
GENERAL MANAGER
Earthtones Granite & Marble – December 2007 until January 2011
2684 Peachtree Square, Doraville, GA 30360 Office: 770-***-****
Direct report: Michael “Doc” Gallagher, Managing Partner
Cell: 678-***-**** Email: ************@*******.***
CONSUMER PRODUCTS MANAGER
Rutherford Equipment Quality Gas Products – January 2006 until December 2007
1981 Gees Mill Road, Conyers, GA 30013 Office: 770-***-****
Direct report: Mike Rutherford, VP, Sales & Marketing
Cell: 404-***-**** Email: ****.**********@*******************.***
BUYER / GENERAL MANAGER
Art Marble & Stone – January 1998 until December 2005
Chamblee, GA
Office Skills
Experienced with Excel, Publisher and other Microsoft suite of products. In-depth use of various inventory systems adapted to specific corporate needs. Banking functions. Manage the order entry process for retail channels. Return to vendor authorizations, damaged goods control and replacement. Inbound freight tracking. Check for invoice accuracy. Excellent telephone customer service.
Product Expertise
Gas logs, gas grills, tank less water heaters, gas space heaters and other propane and natural gas consumer products. Outdoor kitchens. Hearth and patio products. Vented, vent free and direct vent fireplaces. Fireplace mantles and surrounds. Granite, marble, travertine, and onyx. Trim-a-tree Christmas department items. Home décor and household accessories. Gift department items.
Additional Skills
Event planning. Trade show display setup and dismantle. Licensed forklift operator, five ton over head crane operator, deliver truck driver, familiar with the use of basic warehouse equipment, conduct inventory counts, shipping and receiving knowledge. Safety training instructor and forklift training instructor. Have actively participated in national tradeshows LPGA, HPBA and NARI. Assistant buyer for a mass merchant. Assistant buyer for a department store. Buyer for two specialty retail stores.
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