GAUTAMI SHARMA

OBJECTIVE

Seeking a position in the field of Quality Assurance, with an opportunity to hone my existing skills and excel in the given position.

PROFESSIONAL SUMMARY

• Six years of extensive experience in Quality Assurance testing on different web-based applications like Retail, Health Insurance and Banking

• Excellent knowledge in implementation of different QA methodologies/policies, strategies and plans in all stages of SDLC.

• Proficient in both manual and automated testing tools using Quick Test Pro (QTP) and Load Runner

• Excellent knowledge of test planning, coordinating and leading the testing process

• Excellent knowledge of defect management and tracking using Quality Center and Test Director

• Good Knowledge of using Programmatic Descriptions in QTP and working with Function Libraries

• Adept at backend testing and data validation testing using SQL queries

• Proficient in Functional, Negative, Regression, System, Integration, User Acceptance (UAT), Security, Usability and compatibility and configuration testing during the various phases of the development of the application

• Knowledge of Rational Unified Process

• Good Knowledge of SWOT analysis, Six Sigma and CMM levels

• Good Knowledge of SQL, VBScript and HTML

• Self-conscientious starter, strong team skills and ability to lead a team toward achieving organizational objectives

CERTIFICATION

HP Certified Product Consultant in Quick Test Professional 9.2

TECHNICAL SKILLS

• Testing Tools: QTP 9.2, Load Runner 8.1, TestDirector, QualityCenter and Rational Functional Tester, Visual Studio Tester Edition, ClearQuest

• Operating Systems: UNIX, MS-DOS, and Windows 95/98/ME/NT & 2000

• RDBMS: Oracle 7.x/8.x, Sybase, SQL Server and MSAccess

• Languages: VB Script, HTML, DHTML, SQL, JavaScript

• Web Servers: IBM WebSphere, BEA Web Logic, Microsoft IIS

• Web Development Tools: Adobe Photoshop, Macromedia Flash, FrontPage

• MS Suite: MS Office (Word, Excel, PowerPoint, Publisher, Visio, Project), Microsoft SharePoint Services

EDUCATION

Master of Business Administration, TSU, Texas A&M University, USA

QA COMMUNITY MEMBERSHIP

Member of AdvancedQTP.com

Member of SQAForums.com

PROFESSIONAL EXPERIENCE

Client: Macy’s Systems and Technology (MST) – Duluth, Georgia (April 2008-Present)

Position: Senior/Lead QA Analyst

The project in Macys’ Systems and Technology (MST) involved testing a retail application that was web-based and another windows based application. The project entailed testing Dashboard and Reports created in a SQL Server environment using Microsoft SharePoint Services and also testing reports in a Retek Application (PACE)

Responsibilities:

• Created test plans and reviewed and updated all test cases in Excel and SharePoint, and managed the Requirements Traceability Metrics (RTM)

• Maintained and updated the RTM to provide input to project managers and others on the testing process and progress

• Conducted peer review of test cases and provided feedback on areas of improvement

• Wrote and executed test scenarios, and coordinated and communicated the status of the testing effort to ensure that the QA Best Practices (PPQA) were followed

• Used SQL queries to retrieve data from Enterprise Data Warehouse (EDW)/Teradata and validate them, tested on the Mainframe for data validation and also tested using Pivot Tables for ETL processes

• Used Citrix to test the application for privacy and security

• Coordinated and carried out Black Box, Sanity, Functional, Integration, System and Regression, Ad hoc and Security Testing for the RETEK application

• Followed Agile/Scrum development process

• Performed software support as necessary in both production and testing environments.

• Used Quality Center to manage defects and track bug lifecycle

• Identified severity and priority of bugs, communicated to development team and helped minimize duplication of defects during testing cycle via QC

• Maintained and published all test results, planned and managed UAT process by interacting with stakeholders, analyzing UAT defects and also acted as support for User Education Issues post Go-Live

• Communicated to and coordinated with team members, managed offshore team and conducted triage sessions with offshore team

Environment: SQL, ASP, .Net, IBM Mainframe, Agile, Quality Center, SharePoint, Teradata

Client: Continental Airlines – Houston, Texas (June, 2007-April, 2008)

Position: Sr.QA Analyst

The project in Continental Airlines involved testing a web-based application for both performance and functionality. It also involved conducting benchmark testing on the application before deployment to validate the performance test environment against the data obtained from production logs. The project involved working in a very fast-paced environment, highly communication-oriented Agile Environment.

Responsibilities:

• Created test plans, developed test cases and executed them

• Participated in design review/walkthrough sessions with team members and provided feedback on UI issues

• Developed test cases for Functionality and Performance Testing for a web-based application

• Automated test cases using QTP 9.2 and enhanced scripts in QTP using different checkpoints, parameterization of data and inserting synchronization points

• Used Reusable actions to avoid lengthy test scripts

• Used Descriptive Programming for object identification and created and maintained Function Libraries in early phases of the application when designs had changed and application snapshot was not ready

• Worked with Business Users to develop tests on BPT

• Utilized Mercury Quality Center (QC) to log defects and manage changes in requirements

• Created Performance scripts for the second phase using Load Runner’s VuGen

• Used Quality Center (QC) to run scripts in batch

• Wrote and distributed reports to describe automation program evaluation problems found, corrections needed, and problem areas.

• Worked with Business Users and other testers to identify the test cases best suited for automation

Environment: QTP 9.2, QC 9.0, Microsoft IIS, ASP, Load Runner , BPT

Client: American Family Insurance – Madison, Wisconsin (Nov 2006-June 2007)

Position: QA Consultant

At American Family Insurance, the project encompassed conducting functional, security, integration and regression testing the application for critical business transactions for a Health Care Application

Responsibilities:

• Worked closely with the project team in planning, coordinating and implementing QA methodology

• Participated in Quality Circle meetings with the management and development teams

• Managed test planning for Functional testing, Integration testing, Systems testing, Acceptance testing, Regression testing for the Health Care application

• Wrote and distributed reports to describe automation program evaluation problems found, corrections needed, and problem areas.

• Tracked overall test coverage for application.

• Linked the test cases and defects in Quality Center and generated reports

• Created, Setup and Implemented end-to-end test environment including QA Methodologies, Policies, Procedures, Standards and Tools for the Health Care application

• Automated test cases using QTP and worked on BPT component of Quality Center to create quality scripts

• Enhanced script by creating standard, text, bitmap and XML checkpoints; parameterized scripts for data-driven tests

• Automated and tested software programs, including test case design and execution of alpha, beta, functional, regression, and smoke tests.

Environment: QC, BPT, Quick Test Pro, Oracle, AS 400, QTP

Client: TXU Energy – Dallas, Texas (Jan 2006-Oct 2006)

Position: QA Tester

The project centered on a web-application centering on usage index for service offered to small businesses, consuming energy. Every aspect of the project involved applying in-depth experience in testing web-based business applications of an enterprise scale.

Responsibilities:

• Developed and executed Test Cases for each specification in Requirement Specification Document

• Conducted Peer reviews and walkthroughs and participated in Quality Circle meetings

• Worked with Business Users to develop tests on BPT – maintained Object Repository to avoid object recognition problems

• Used QTP 9.0 to automate regression test suites

• Used a combination of Descriptive Programming and record-playback to run tests in QTP

• Familiarized self with existing function libraries and incorporated several reusable functions in automation scripts

• Created Performance scripts for the second phase using Load Runner’s VuGen

• Used Test Director to track and manage defects

Environment: QTP, Test Director, Oracle 9iAS, ASP, UNIX, Load Runner, BPT

Client: Fort-Worth Technologies – Fort-Worth, Texas (Aug 2004-Dec 2005)

Position: QA Analyst

The project entailed exploratory testing and involved gathering requirements, developing use cases, business requirement specifications and functional specifications to developing test plans, test cases and customizing scripts to ensure enhanced functionality of a Retail application. Later, the entire application, which was web-based, was tested using Mercury Quick Test Pro.

Responsibilities:

• Conducted Exploratory testing for the Retail application to gather requirements

• Involved in Requirement analysis, identification and documentation of required system and functional testing efforts for all test scenarios

• Workd on QTP to automate regression test suites

• Created detailed test plan and test cases from the Business Requirements Document and meetings with business analysts

• Performed various numeric and non-numeric, boundary value data validations

• Reported software bugs to the development team using Rational Clear Quest

• Performed regression testing for fixes and closed the defects in Clear Quest

• Tested the product in various platforms, UNIX, and Windows.

Environment: QTP, Rational ClearQuest, Oracle 9iAS, DB2

Client: iGATE Global Solutions – Noida, India (Sept 2003-Aug 2004)

Position: QA Tester

At iGATE, the job description ranged from identifying critical business scenarios to validating software for supporting necessary business functions in the intended environment.

Responsibilities:

• Involved in reviewing Business Requirement Documents and the Technical Specification.

• Used black box testing for working throughout SDLC & test environment.

• Worked with team members in making impact assessment and feasibility analysis

• Assisted with planning, tracking and reporting the team’s progress against schedule and reported status to upper management using Test Director

• Wrote and executed test cases for functional, integration and regression testing

• Actively participated in Status report meetings and interacted with Development to discuss the technical issues

• Ran SQL Queries and stored procedures for Database testing.

• Wrote all documentation related to the product testing, managing the bug database and coordinating configuration testing

Environment: SQL, Test Director, MS Office, ASP

Client: ABN Amro Bank – Gurgaon, India (Jan 2003-Aug 2003)

Position: QA Tester/ Junior Business Analyst

The project at ABN Amro Bank entailed testing an e-banking application for its functionality and also performing regression testing to check long-term scalability and sustainability of the application.

Responsibilities:

• Reported to the Test Team lead and responsible for the testing of the application with minimal supervision

• Defined test requirements, test scenarios, performed manual tests, and reported the results back to the QA Team Lead

• Analyzed Business Requirements and System Specifications to understand the application

• Identified and analyzed gaps between current processes and the existing system (conducted a GAP Analysis)

• Prepared As-Is and To-be Document and Use Case Narratives

• Performed regression testing for fixes and closed the defects in Test Director.

• Prepared Report Functional/Technical specification

• Created Requirement Traceability Metrics

• Created Script Status Reports and Defect Status Reports

Environment: Oracle, MS Project, Visio, UML, Test Director

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