Jennifer Hamilton

***** **** ****** * ********** Beach, Ca 92647 ٠-714-***-**** ٠ u9ht71@r.postjobfree.com

Qualifications Profile: Skilled Customer Service Representative with over 10 years experience providing customer service both in a Call Center environment, and an office environment. Computer savvy and eager to assist where ever needed.

Customer Service: Outstanding oral and written communication skills. Ability to calmly resolve issues with irate customers and take or make supervisor calls. Ability to train personnel thoroughly and remain available for follow-up. Advanced computer use, email, internet, data entry, and 10 key. Experienced in Web X, Oracle, AS400, and multiple in-house software programs. Ability to use all office machinery. Quick to respond to customer inquiries via email, phone, or in person. Maintain a professional and personable image. Helpful and upbeat personality.

Administration: Provide accurate and timely support while maintaining professional and friendly relations with customers, management, and coworkers. Track data, maintain databases, edit, prepare and submit spreadsheets, or any office forms/letters/memos etc. Expert in Microsoft Office (Word, Excel, Power Point, and Outlook).

Key Strengths: Ability to organize and prioritize tasks, prepare schedules, maintain quality while meeting deadlines. Expert in Call Center Customer Service

Professional Experience:

Homemaker 12/08-Present

Mission Critical Technologies Temp Agency Torrance, Ca 6/08 – 12/08

Dispute Resolution Specialist

• Audited vehicle buyback/Lemon Law files. Created and submitted Appeals to Corporate. Created and maintained database and spreadsheets, filed, archived hardcopy files and assisted supervisor with special data projects and general office duties. (Toyota Motor Sales)

Money Mailer Garden Grove, Ca 12/05 – 12/07

Franchisee Administrative Support

• Train and assist Franchisees on Money Mailer software, services, and company policies and procedures. Maintain a close professional relationship via incoming and outgoing phone calls, email, or fax. Track statistics for each mailing and follow-up with franchisee to keep all mailings on time and profitable. Create and maintain spreadsheets, database, files, and forms. Assisted in creating a customer database for franchisees.

Kelly Services Temp Agency Irvine, Ca 9/00 – 12/05

Various Administrative Positions

• Track, edit, and create Red lines for engineers (Baxter).

• Obtain, record, and track usage of Military assigned copiers via phone and email (Ricoh).

• Liaison between the warehouse and corporate while providing general office support (Sharp).

• Create RMA (return material authorizations) and track hard drive returns (Western Digital).

• Incoming 20+ supervisor calls regarding laptop computers with authorization to exchange for refurbished or new as needed or offer accessories for customer satisfaction. Create RMA, track shipments, and respond to correspondence received via mail and email (Toshiba).

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