Manager Customer Service

Grisel Alba

**** *. ******** **

Phoenix, AZ. ***53

Cell Phone: 562-***-****

Message Phone: 602-***-****

*************@*****.***

Objective:

Seeking to obtain a challenging, Entry- Level position as a Medical Assistant. That will help my knowledge and skills to be enhanced with a company where I can contribute my hard working ability and positive attitude.

Special Qualifications:

- Punctual / Reliable - Great Customer Service

- Bilingual English and Spanish - Willing to do extra work to

- Fast Learner gain valuable experience

- Responsible

Skills:

Clinical: Administrative :

-Venipuncture -Billing/ Filing

-EKG’s -Insurance Authorization

-Urinalysis -Insurance Billing

-Audiograms -Good Telephone Sills

-Sterilization and Aseptic -Insurance Coding

-CPR Certified -Microsoft Word

-Injections -Type 30 WPM

-Vitals -Appointment Scheduling

Education:

07/2009 - 03/2010 United Education Institute College Huntington Park, CA.

Medical Assistant Diploma

- Perfect Attendance Awards - HIPPA Certificate

- CPR Certified - Venipuncture Certificate

- OSHA Certificate

Externship:

03/08/10 - 04/10/10 Pediatrics Office (323)583 - 6516

Dr. Tao T Nguyen, MD 3100 E. Florence Avenue Suite 9

Manager: Nancy Nguyen Huntington Park, CA. 90255

Back Office:

Vaccines, Vitals, Followed the doctor, referred patients to lab, snellen chart, Audiograms, BMT charts.

Front Office:

Check Insurances, Schedule appointments, file charts, Telephone techniques, verify for insurances, BMT charts.

Work Experience:

01/2009- 12/2010 SUBWAY

Manager: Rafael Iberri 3126 E. Florance Ave.

323-***-**** Huntington Park CA. 90255

Cashier / Sales:

Duties: Attend customers with what they ordering , making sure they always leave satisfied with their purchase. Maintain a clean and safe place for everyone in the restaurant.

03/2007 - 01/2008 ROSS DRESS FOR LESS

Manager: Fernanda Espinoza 1110 W. Southern Ave.

480-***-**** Mesa, AZ 85202

Area Supervisor / Retail:

Duties: Supervised and managed 8-10 Employees, Cashier, handled with big amount of money. Always assured that the Guest where satisfied at all times. Answered phones, key holder of the store, Also did pre- interviews and trained new employees. Processed Payroll every week closed registers at the end of the day and made sure the store looked in perfect conditions and ready for the next day.

05/2005 - 02/2007 PAYLESS SHOESOURCE

Manager: Roberto Arias 1265 W. Main ST #101

480-***-**** Mesa, AZ 85201

Cashier / Retail: Duties: Greeted every customer at entrance of the store, cashiered , key holder, trained new employees, cleaned the store made sure everything was organized and done as required. Closed the day and handled money through out the day also made store deposits at the bank.

References Available Upon Request

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