Customer Service: Customer Care, Call Center, Territory Sales Mgt. IT

Erik L. Fraser

Longmont Co. *****

720-***-****

*********@*****.***

OBJECTIVE

To work in a company that will allow me to utilize skills that have been fully developed in the course of my career.

Customer Service: Customer Care, Call Center, Territory Sales Mgt.

COMPUTER OPERATING SYSTEMS & PROGRAMING KNOWLEDGE

Programming Experience: HTML, JavaScript, PHP, PERL, and Hardware Platform Experience: PCs, Dell Work Stations, HP Work Stations, IBM Clones, Gate Way PCs, Compaq Work Stations.Operating /Networking System Experience: Windows 7 Windows NT/2000/XP, Windows 95/98, Windows 3.1,Linux, TCP/IP, Applications: Microsoft Office Suite, MS Office Suite 97, MS Exchange, MS Outlook, Internet Explorer 7, Netscape 8.0,Mozilla Firefox, Adobe Photoshop 8cs, Dreamweaver, Flash MX, FreeHand 10, MS SQL Server,Server Maintenance and Support. Part of a team that set up and supported internet connectivity applications. • TCP/IP Support• Mainframe Application Support (IMS,CICS, TSO) Development of websites hosting shopping carts for Ecommerce. • Microsoft OS (NT, XP) Support• E-Mail (MS Exchange and Outlook, Outlook Express) • Dell Work Station Support• HP Work Station Support• IBM Clone PC Support• Gate Way PC Support• Compaq Work Station Support.

Shipping: Packaging, Electronic ESD. Crating to both DOD and DOT requirements. Package and ship Hazardous Materials follow the Material Safety Data Sheets, complete shipping documents according to DOD and DOT requirements

Ship and track through both Fed Ex and UPS and Common Carrier. Blocking and bracing for Air, Rail, Surface and Common Carrier. Building Pallets for Air Freight. Fed Ex and UPS Mgt Software. Common Carrier Billing. Material Handling Equipment: Manual and Automated banding and wrapping equipment. Automated Palletizing equipment. Pallet Jacks / Hand Trucks: Manual, Electric, Riding. Fork Lifts: Electric,

Propane, Gas, Diesel, Slip Sheet, And Stand Up, All Terrain Other: Tugs, Belt Loaders, Upper Deck Aircraft Cargo Loaders. Preventive Maintenance on all above MHE.

EXPERIENCE

Metro Taxi, Denver Co.

Taxi Driver Boulder Co 2/11 to 10/11

Kelting CO, Vancouver WA, /Cleveland, ND 58424,

Over the Road Driver; 01/2008 to 11/2008

Berg Grain & Produce, Fargo, ND 58102;

Over the Road Driver 10/2007 to 12/2007

Werner Enterprises, Omaha, NE 68138,

Over the Road Driver 08/2007 to 10/2007

Panther Expedite, Seville, OH 42273,

Owner Operator (Expedite Freight) 02/2007 to 07/2007

Swift Transportation, Sumner, WA 98390,

over the Driver 11/2006 to 01/2007

Adhost Internet, Seattle, WA 98109;

Telephone Tech Support; 12/2005 to 05/2006

Wisconsin IT Solutions, Baraboo WI 53913

Computer/ Internet Consultant, 12/2003 to 09/2006

Oscar Meyer - Kraft Foods USA, Madison WI, 53714,

Production Associate, 04/2003 to11/200

Ho-Chunk Hotel and Casino, Baraboo, WI, 53913,

Night Auditor 06/2000 to 07/2001

EDUCATION

Swift Driving Academy, Portland OR: No Degree in CDL Commercial Driver, 2006, out of GPA.185 Hours

University of Wisconsin Baraboo Center, Baraboo, WI. : No Degree in IT, Business Management (Continuing

Ed.),1996 – 1998 2.5 out of 4 Point GPA;

Community College of the Air Force, Travis AFB, CA.: No Degree in Heavy Equip Operator, Freight Traffic

Management; out of GPA; Other Hours 1983 -1987

University Aalborg, Aalborg Denmark, No Degree, General Ed; 3.0 out of 4 Point GPA 1980 - 1981.

San Marcos High School, Santa Barbara, CA; 1980 High School Diploma

U.S. MILITARY SERVICE INFORMATION: Active Duty: 04/1983 to 04/1987 - U.S. Air Force

Honorable Discharge. Active Security Clearance: No

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