Project Manager Management
Resume:
Michael R Stephens
Gaston, OR 97119
********.**@*****.***
SUMMARY OF QUALIFICATIONS
• Demonstrated experience includes 5 years of SW project management and 4 years of lab construction project management. Proven Project Management skills include scope definition, resource management, risk analysis & mitigation, timeline & schedule management, and progress reporting. Successfully managed all phases of the projects from proposal and design review to development, validation, & customer acceptance.
• Communication skills include listening skills and solid written & verbal ability. Technical writing background includes extensive product requirement documentation, online help files, ISO documentation, bug & root cause reports, and process instructions.
• Exemplary collaboration & customer service skills as demonstrated by creating new interdepartmental business alliances, leading multinational project teams, and routinely driving consensus among customers, developers, management, and key stakeholders
• Proven track record of negotiation, leadership, and team motivation. 6 years of personnel management experience including career guidance, performance assessment, and disciplinary action.
• Proficient with Excel, Word, MS Project, Visio, Outlook, PowerPoint, UNIX, AutoCAD, Access, and RoboHelp web authoring and Access. Familiar with SAP, SQL, Cognos, and Visual Basic. Project management training includes familiarity with PMBOK and coursework in Project Management for IT & Business applications.
EXPERIENCE
Business Analyst Nike / Kelly Services Feb 2009 – Apr 2010
• Project Management / Coordination
o Supported North America Project Management teams and Senior Management with reports, presentations and data analysis of key business metrics for Seasonal Planning, Product Category, and Consumer Purchasing Trends.
o Leveraged best known practices from Footwear, Apparel, and Equipment divisions to standardize business reporting metrics and coordinate deliverables and milestones.
• Research and Analysis
o Compiled end user requirements to create customized database queries to drive strategic planning decisions and meet and from user groups to create customized
o Utilized Excel macros, Visual Basic queries and SQL scripts to automate or substantially improve data collection & evaluation of several key reports.
Technical Writer GDS Clearview / Kelly May 2008 - June 2008
o Improved the manufacturing and production processes at GDS Clearview by documenting and verifying procedures in preparation for ISO 9001 certification.
o Created an Access database for tracking product serial numbers in manufacturing.
PCEV Database Project Manager Intel Oct 2003 – July 2007
Project Manager for DPG’s Platform Compatibility and Ecosystem Validation (PCEV) database (DB). The validation database supported all aspects of CPU & system validation including inventory control, project planning, HW & SW configurations, test applications, test results, and failure analysis.
• Project Management:
o Created financial project justifications, defined the project roadmap, triaged customer bugs & feature requests, and provided leadership to meet or exceed production goals and feature requirements.
o Maintained continual bi-directional communication between developers, management, and customers by chairing stakeholder meetings, providing regular status updates, sending email notifications, and by traveling to remote customer sites.
o Used the Extreme Programming (XP) methodology to track progress, manage project scope, and maintain production schedules for all DB development activity.
• Customer Support and Marketing:
o Served as the single point of contact for approximately 700 customers.
o Expanded the user-base from one local site to five US and three international sites by soliciting other departments and negotiating schedules & contracts. Subsequent acceptance by other user groups improved interdepartmental communication and produced efficiency gains through mergers and collaboration.
• Documentation & Training:
o Defined DB feature requirements, business rules, and GUI by writing and editing extensive PRD & ECO specification documents.
o Created a full-featured online help system, prepared training materials, and regularly taught classes for new customers.
Validation Lab Manager Intel June 1997 – Oct 2003
Managed the construction and daily operations of the Compatibility Validation, Silicon Validation, and the Desktop Product Systems Division Labs at JF, RA, and HF.
• Lab Construction:
o Managed the design and construction of Intel’s System Validation Labs. Typical lab size ranged from 5,000 to 10,000 sqft with budgets in excess of $1M.
o Responsibilities included compiling user requirements, creating CAD floor plans, and specifying the electrical, HVAC, and network infrastructure.
o Supervised the construction and operations of the labs with an emphasis on structural integrity, security, and personal safety.
• Lab Management:
o Directly managed between 6 and 13 employees in demanding, fast-paced post-silicon validation labs
o Routinely established production goals and monitored indicators to maintain production schedules and quality standards.
o Managed all aspects of lab operation included space allocation, preventative maintenance, health & safety, and enforcement of corporate business practices & policies.
• Asset Management:
o Managed all of the physical lab assets which typically included up to 20,000 items valued in excess of $10M.
o Forecasted and maintained the Capital and Expense budgets and supervised purchasing & equipment set-up.
o While managing the DPSD lab quarterly losses dropped by 60% and the calibration backlog was reduced by 90%. $200K of missing equipment was recovered, $120K of under-utilized equipment was appropriated from other Intel labs, and $185K of savings was negotiated from equipment leases.
Compatibility Lab Technical Lead Intel Sept 1995 – June 1997
Provided technical leadership for 8 employees. Set test goals, coordinated resources, established lab processes, and maintained progress indicators. Wrote CPU interposer scripts to automatically load patches and configuration settings.
Customer Support Intel / CDI Feb 1995 - Sept 1995
Provided technical assistance in the Intel call center for PC systems and motherboard products.
OHVL Test Engineering Technician Intel / CDI June 1993 – Dec 1994
Supported Oregon High Volume systems manufacturing team by training and assisting debug technicians, test operators, and assembly line workers. Collected and analyzed failure data and worked with test development engineers to maintain production flow.
Volunteer Firefighter Gaston Fire District Sept 2008 - Current
o Completed Oregon State certification for CPR & First Responder.
o Training includes firefighting, fire prevention, HazMat control, heavy equipment operation, and first aid.
EDUCATION
BS Electrical Engineering Brigham Young University, Provo UT
Post-grad Oregon Graduate Institute, Hillsboro OR
Post-grad Portland Community College, Portland OR
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