Customer Service Front Desk

Resume for Timothy Howe

** * *** ** ****** City, KS 66101 913-***-****

Summary

I am applying for this position because I have the drive to learn something new. I enjoy helping people and being able to fix something gives me a real joy. I have excelled at all positions that I have worked at and am looking for something that will allow me to move up within the company. I have a great personality and work well with others in either a team setting or individual assignments.

Experience

Guest Service Rep 7th Street Casino

Phone no, 913-***-**** Date Employed 04/07/10-Current

My Duties here are to fix machines, keep my assigned area clean, help the guests with any issues they may have, and pay out jackpots. I have also assisted with machine moves and training new employees

Warehouse/Laborer Spherion Staffing Services

Phone no. 913-***-**** Date Employed: 12/14/09-04/01/10

I am sent to various locations to help. At Kane, my job is built pallets of material or build displays. At JcPenny, I was to unload trucks and place merchandise either out on the floor or take it to the stock room.

Night Audit/Front Desk Agent Marriott Hotels Overland Park KS

Phone no. 913-***-**** Date Employed: 02/08-10/09

My job entailed for me to close out the day and make sure all the day’s activities were balanced out. I also checked guests in and out of the hotel. I handled all guest issues that arose and assisted other departments getting the day started.

Customer Service Rep GE Consumer Finance Merriam KS

Phone no. 913-***-**** Date Employed: 11/04-12/07

I am to handle all inbound calls from all clients. I take payments, resolve issues, send statements, and attempt to raise credit limits. I also handle store issues for approving credit applications and helping customers in the stores. I am to maintain Quality and talk time.

Customer Service Rep Pegasus Satellite TV Lenexa KS

Phone no. unavailable Date Employed: 4/03-11/04

I worked in their activation dept, customer service dept, and in their Internet divisions (Pegasus Wi-band) I was to handle all incoming calls. I activated accts, up-sold products and services, offered service contracts, troubleshot issues both in Satellite and in the Internet divisions. I was to maintain proper stats and QA.

• I assisted in Floor Walking

• I sat with Reps with high talk times to see if could lower their AHT

Project Supervisor TeleTech Inc. Kansas City KS

Phone no. unavailable Date Employed: 03/01-04/03

As a project supervisor, I handled a team of 15-20 reps. I provided QA feedback, handled all corrective actions with team members. I was responsible for payroll, attendance, and feedback of any kind.

• Was top team for the Month of June 2002

• Was in the top 5 for team performance from 3/02-04/03

Education

Bachelor of Science, 9 credit hrs University of Phoenix Lenexa KS

Certified Nursing Assistant Received in 1990 in CA and in 1991 in MO

Reference

1.) Dan Alexander Front Desk Manager Marriott International

10800 Metcalf Ave Overland Park KS 66210 913-***-****

2.) Matt Etherington Front Desk Agent Marriott International

10800 Metcalf Ave Overland Park KS 66210 913-***-****

3.) Diane Bush Friend

15528 W 133rd St Olathe KS 66062 913-***-****

Contact this candidate