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Customer Service Engineer

Location:
Ocala, FL, 34472
Salary:
Applied
Posted:
June 22, 2011

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Resume:

Tyrone Jacob

* ******* *******

Ocala, Florida

352-***-****

Objective Obtain a challenging hands-on position where I can both utilize skills learned from previous experience and continue to learn new skills.

Qualifications Proficient with Autocad 2006 - 2010

Microsoft Office (Excel, Word, Power Point)

Solid Edge 3D modeling software

Above average customer service skills

Certificate in Air Conditioning and Heater Repair

Universal EPA certification

Knowledge of both residential and automotive a/c and heater repair

Experience with architectural and mechanical drafting and design

Knowledge of welding, fittings, flanges and piping symbols.

Knowledge of pipe schedules, pressure ratings, and finishes.

Able to read and create blueprints and working drawings for production.

Knowledge of X-ref and Layout space

Education A.S. degree in Architectural Drafting and Design

A.S. degree in Mechanical Drafting and Design

GPA: 3.29 of a possible 4.00.

Certified Air Conditioning and Heater Repair Technician

Universal EPA certification

Man watch and Fire watch certification

Work Experience

Store/Service Poor Boys OK Tire and Brake, Ocala, Florida

Manager Open and close store

Apr. 09 Manage up to 6 employees

Present Run OBDII diagnostics, and do minor mechanical repairs

Sell tires, custom wheels, and service

Create and present service estimates to customers

Complete a/c and brake repairs

Draftsman/ ESD Waste2Water, Ocala, Florida

Designer Design Bio-Remediation systems from sales quotes

May 08 using Autocad 2008

Apr. 09 Create P&IDs’ which include valves, fittings, reducers, flanges of all types

Create custom sheet metal assemblies using 3D software

Research equipment to be used and create Autocad blocks if necessary

Create iso piping drawings for installers

Apprentice Local 488, Edmonton, Alberta, Canada

Pipe fitter Cutting, grinding, rigging, and fitting pipe

Feb. 08 Man watch, Spark watch

Apr. 08 Complete daily J.H.A.

Flag and Tag work area when required

Hydro testing

Read spool drawings to create piping assemblies

Cad S.P.X. Dehydration & Process Filtration, Ocala, Florida

Operator Design new, and revise existing drawings from red line mark-

Oct. 07 ups/sketches, of piping and pressure vessels for production using Feb. 08 ASME and ANSI standards

Create P&ID’s and flow diagrams from sketches and engineering descriptions

Create isometric drawings of piping configurations.

Design insulation templates for pressure vessels

Update and perform regular maintenance of electronic parts catalog

Designer JMR Construction, Ocala, Florida

Jan. 06 Design residential units for construction

Oct. 07 Manual and computer aided drafting

Job site inspection of daily construction progress

Designed 5 unit, 2 story apartment

Service Tech Spartan Heating and Air, Ocala Florida

May 02 New installations of residential units

May 05 Service calls and routine warranty checkups

References Al Dirhan, Engineer at ESD Waste2Water, 352-***-****

Dean Harding, Engineer at S.P.X. Dehydration, 352-***-****

Mark Betcher, Lead Drafter at ESD Waste2Water, 352-***-****

Ron Robertson, Contractor for JMR Construction, 352-***-****



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