LINDA J. SARAUER

N**** Grandview Road, Fond du Lac, WI 54937 920-***-****, u3kujz@r.postjobfree.com

OBJECTIVE

Challenging position in customer service where my ability to interact with a

broad customer base will promote an opportunity for personal and professional growth.

CREATIVE * ANALYTICAL * INNOVATIVE * LEADERSHIP

SUMMARY OF QUALIFICATIONS

• Eleven years of telemarketing experience; supervisor for 4 years

• First-rate reputation with customers as a competent and knowledgeable professional

• Extremely people oriented, assertive and articulate, inspiring others to freely and comfortably express and share information

• Accountable for troubleshooting and resolving customer relations concerns

• Excellent attendance, reliable and dependable; realize the importance of my job

• Able to work in fast-paced environment and respond to crisis intervention when necessary

• Utilize business judgment and time management skills to balance job performance; multi-tasking to ensure sales goals and deadlines are consistently met and exceeded

• Cultivate customer relationships to better understand their needs and objectives providing both positive and negative feedback, reinforcing skills; acting in the best interest of the company

• Able to work independently understanding how critical success factors are measured, achieved, and reported to help establish short- and long term goals

• Excellent communication and presentation skills; adept in computerized environments

SELECTED CAREER ACHEIVEMENTS

• Three years leadership experience with Audubon Society; received award for volunteerism and community service

• Received 2008 Presidents Award for Stewardship, Calumet Medical Center

• Eleven years experience telemarketing; 4 years as supervisor

• Award for Outstanding Community service from Fond du Lac Convention & Visitors Bureau

• Wrote award-winning logo for Calumet Medical Center Hospital Brochure

• Proficient in project management

• Adept in computerized environments

• Certified Lean Facilitator

EMPLOYMENT HISTORY

Fond du Lac Volunteer Center, Fond du Lac, WI…..Present

• Volunteer various programs and services

• Heartland Hospice

Joann Fabrics, Fond du Lac, WI Seasonal 1999 and 2008-2009

Sales Associate

• Cashiered, Assisted customers, Stocked shelves, Inventory

Linda J. Sarauer page 2

Calumet Medical Center, Chilton, WI 1999-2008

Radiology Technologist, Multi Specialty; ARRT License 06681; ASRT Professional Organization

• CPR certified through 12-2009

• Student Coordinator; trained incoming students

• Documented and released patient information in compliance with State & Federal HIPAA laws

• Driven by rules, regulations and policies

• Accountable for troubleshooting and resolving customer relations concerns

Fond du Lac Convention & Visitors Bureau, Fond du Lac, WI 1994-2000

• Marketing Internship--extended into part-time position

EDUCATION & PROFESSIONAL

Masters in Counseling (MAC), Lakeland College, Neenah, WI Anticipated 2010

Bachelors of Science in Business Management, Silver Lake College, Manitowoc, WI

Magna Cum Laude, 3.8 GPA Class President National Dean’s List

Associate in Marketing, Moraine Park Technical College, Fond du Lac, WI

3.37 GPA Career Library Aide Peer Tutor Instructional Aide

• Marketing Internship with Fond du Lac Convention & Visitors Bureau

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