Samya Rice

PO Box *****

Richmond, VA *****

804-***-****

u1j5vc@r.postjobfree.com

Objective

To obtain a position where I can utilize my skills in legal, collection, customer service and client service based administration.

Work Experience

Consumer Counselor II

Debt Management, Mortgage & Fraud Operations

2/2012- Present RBS Citizens Bank, Glen Allen, VA

Assist to reduce losses and delinquency by contacting customers and negotiating payment arrangements. Bring delinquent accounts to resolution while providing excellent customer service and achieving a quality score. Prepare foreclosure files and send foreclosure prevention packages to borrowers via FEDEX. Assure compliance to all collection laws, regulations and or investor guidelines. Advise customer of current status and request additional information as needed with inbound/outbound calls. Coach and train new hires.

Clinical Appeals Analyst

1/2012- 2/2012 HCA Patient Account Services, Richmond, VA

Draft appeal letters and prepare appeal packages requiring clinical input or interpretation. Responsible for case management referencing denied claims. Request medical records from physicians as needed. Follow up on authorization denials via phone, email and fax. Write off denied claims and finalize accounts.

Clinical Appeals Specialist/Collector

4/2011-1/2012 HCA Patient Account Services, Richmond, VA

Responsible for contacting managed care and governmental companies for overturned denial payments, aging accounts to decrease payment turnaround times and pursue agencies/insurance companies as needed. Also responsible for documenting accounts based on decision letters received from payors and other office duties associated with appeals including but not limited to inbound and outbound communication.

Customer Service Representative III

10/2007 – 5/2010 City Of Richmond, Richmond, VA

Provided customer service for Department of Finance within City Government. Chiefly, I was charged with mitigating citizen’s fiscal issues, providing administrative support for fiscal accounting and auditing, as well as, drafting correspondence and/or assisting our citizenry with issues directed to the Office of the Chief Administrative Officer and provided new hire OJT.

DDA Recovery Lead Specialist

7/2006 - 5/2007 SunTrust, Richmond, VA

Responsibilities included assisting customers, inside Branch Managers/ F. S. R. s, as well as other banking institutions. I assisted Credit Reporting Agencies with correcting derogatory information and I provided delinquent account information for organizations such as Telecheck and ChexSystems, Inc. While my primary function was to collect on delinquent checking, savings and money market accounts, I also assisted customers with reestablishing charged-off accounts, payment plans and settlements. Simultaneously, I provided general clerical duties including but not limited to faxing and emailing documents and requests, working charge-off reports, making outbound calls on defaulted payment plans, sending out payment packets, processing deletes and early charge-offs for the bank.

Customer Service Representative II

5/1997 - 8/2002 Capital One Financial Corporation, Glen Allen, VA

Assisting customers with all manner of client services in a call-center environment to include: establishing credit lines (processing, approving and/or denying credit applications), payment investigations, fraud investigations, collections, prime account management and internet banking services.

Education

JS Reynolds Community College, Richmond, VA

Associate Degree in Paralegal Studies Fall 2010

Certificate in Criminal Justice Fall 2010

Dean’s List Spring 2009, Summer 2010, Fall 2010

Skills

Computers: Microsoft Windows, Word, Excel, PowerPoint, Outlook, Internet, Intranet, Speedpay, MSP, Fidelity