OBJECTIVE

I am seeking a position in a dynamic environment to utilize my experience in partner engagement, client management, solutions consulting, project management and frontline client support within the communications industry.

WORK EXPERIENCE

Web Collaboration Sales Operations Manager, National Accounts 7/2010 – Current

InterCall – Seattle, WA Robb Cason, VP of Collaboration

I manage the day to day sales operations of the web collaboration team responsible for helping to drive InterCall to the position of largest Conferencing Service Provider in the world, including over $120M in web collaboration sales annually. This team is responsible for the sales of web collaboration technology to Fortune 1000 clients and has solidified our position as the largest reseller of both Microsoft® Office Live Meeting and Cisco WebEx. I lead key strategy sessions with sales and account managers to identify customer needs and how to position InterCall as the critical solution provider. I also work with web collaboration partners at Microsoft, Cisco and Adobe to develop sales incentive campaigns to help drive channel revenue. I streamlined the web collaboration sales funnel to increase internal synchronization on opportunities providing management with accurate data for improved revenue forecasting.

Web Collaboration Specialist, East Region National Accounts 1/2010 – 7/2010

InterCall – Seattle, WA Christie Burke, General Manager

I led the web collaboration sales efforts for the Fortune 1000 accounts in the East Region. I worked directly with Global Account Managers to identify opportunities, schedule product demonstrations, secure pricing, draft proposals, prepare contracts and develop web conferencing implementation plans. I developed reports to assist procurement teams assess our recommendations to their current solution winning us $100K+ contracts. I developed key partnerships in accounts such as Dell, Comcast, Merck, RBS/Citizens, Fidelity, Citigroup, Johnson & Johnson, General Electric, and CVS Caremark.

Solutions Consultant, Web Event Services 6/2009 – 12/2009

InterCall –Seattle, WA Robert McArthur, Manager, Solution Consultants

Upon acquisition by InterCall, I transitioned to support web registration and web event management opportunities within the InterCall sales organization. As a subject matter expert for InterCall’s web event services, I led opportunities for the development of custom registration sites, web event management engagements and large webcast/streaming events. From the original assessment and needs analysis, I developed a custom solution for presentation to C-level executives. In the presentation, I provided detailed cost analysis, targeted customer benefits, and reasonable assessments of customer ROI to achieve key stakeholder approval.

Partner Engagement Manager 12/2007 – 6/2009

Corvent LLC – Portland, OR Mike Weber, VP of Sales & Marketing

Growth into new partner channels became a key focus for the company to achieve our revenue goals outlined by the original investors. The management team selected me from a large pool of external and internal candidates to lead new channel revenue relationships. In just over 18 months, I successfully on-boarded three new partner organizations to resell Corvent services. I led all process and operation implementations for us to serve these new partners in addition to the training of our partners’ sales teams. These new channels saw steady month over month high margin revenue growth and more than tripled year over year. In addition to sales growth, I continued to manage custom projects for clients and developed new service offerings including virtual live hybrid event management program to assist clients in improving their ROI in hosting large annual conferences.

Operations Manager 1/2008 – 4/2008

Corvent LLC – Portland, OR Robb Cason, President & CEO

At the request of the management team, I quickly and independently learned all of the accounting, vendor management, HR, payroll, and facilities management responsibilities due to the sudden departure of the manager previously in this role. I assisted the management team in meeting critical project milestones for our large contracts. I provided detailed financial analysis and assisted the CEO in executing strategic objectives for company growth. Once stabilized, I managed the hiring and training of the next Operations Manager and returned full time to my role as Partner Engagement Manager.

Event Manager 1/2006 – 12/2007

Corvent LLC – Portland, OR Diane Mayer, VP of Client Services

As the Client Services division experienced considerable growth, there was immediate need for someone familiar with the web conferencing technology and engage customers in the management of their web events. I quickly became a web conference platform expert that colleagues relied on to troubleshoot customer problems and devise creative solutions to meet customer needs. Launched a new service offering and provided onsite event management for high-profile executive events for Unilever, Dell and Microsoft through our channel partners including InterCall and BT Conferencing.

Project Administrator, Consulting Services 9/2005 – 12/2006

Corvent LLC – Portland, OR Tony Millar, Sr. Product Manager

With a keen attention to detail, I have successfully managed several internal and client projects to completion while employed at Corvent LLC. Strong inter-personal skills were necessary to complete deployment projects within time and financial resource restrictions with a diverse team. I developed final reports and presentations to illustrate achievement of project goals and customer satisfaction. I discovered methods to bridge two divisions for more efficient workflow management leading to a greater capacity to handle new projects. I assisted all divisions of the company to streamline process and procedure including the sales, marketing, product development and accounting departments. I successfully implemented several new technologies throughout Corvent LLC including Groove, SharePoint, Questionmark and ACT! providing the technical expertise along with training materials for end users.

Volleyball Assistant Coach & Recruiting Coordinator 8/2002 – 12/2008

Lewis & Clark College – Portland, OR Lori Jepsen, Head Volleyball Coach

I held several responsibilities as the first assistant coach and recruiting coordinator to help lead the team from last place, winning only 1 conference match in 2002, to 3rd place, winning 11 of 16 matches in 2008. I primarily engaged in independent managerial duties ensuring all practice and match logistics were completed. I assisted in organizing student-workers for pre-practice and pre-match setup. I ordered food for athletes, setup the home and visitor team rooms, and ensured the presence of athletic trainers at the matches. I arranged and booked airline reservations, hotel rooms, ground transportation, tournament registration, and secured dining facilities as necessary for the team. In the absence of the head coach, I assumed complete responsibility for the team.

EDUCATION

9/2002 – 12/2007 Lewis & Clark College Portland, OR

Undergraduate Degree - B.A. Political Science

8/1998 - 5/2002 Meridian High School Meridian, ID

High School Diploma

§ 4-year Varsity Captain of competitive interscholastic debate team with multiple top tournament finishes

SKILLS

Skill Name Skill Level Last Used Experience

Typist Expert (90AWPM) Currently used 10 years

Microsoft Office Expert Currently used 9 years

Bookkeeping Intermediate Currently used 5 years

Bilingual - German Intermediate Currently used 6 years

Web Conferencing Expert Currently used 6 years

Cisco WebEx Expert Currently used 6 years

Adobe Connect Expert Currently used 6 years

ON24 Expert Currently used 3 years

Stream57/IC Streaming Expert Currently used 2 years

AFFILIATIONS

6/2010 - Present Alaska Airlines Gold Advisory Board Member

4/2005 - Present Portland City Club Member

9/2004 - 9/2005 Peer Review Board – Lewis & Clark College Member

7/2004 - 4/2007 America’s Promise 5 Promises Ambassador

1/2001 - 6/2002 National Youth Lobby Organization President

9/2000 - 6/2002 Leadership Boise Member

4/2000 - 6/2002 Key Club Chair, Executive Committee

5/1999 - Present National Honor Society Member

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