Customer Service High School

ARLENE FELIX

***** ****** *****

Indio, CA *****

Phone: 760-***-****

Ph Msg: 760-***-****

Email: *****.*****.******@*****.***

SUMMARY QUALIFICATIONS

A solid background in the escrow/title field and customer relations coupled with excellent operational and time

management skills. Ability to understand and follow oral and written instructions as well as manage multiple

accounts and be productive with efficient work habits without supervision.

EDUCATION

1994-1997 High School Diploma, Coachella Valley High School

2004-2005 Bryman College, San Bernardino

EMPLOYMENT

2005-2007 Escrow Assistant, Hartford Escrow, Inc., Rancho Mirage

Assist escrow officer with the processing of escrow and loan documents including the opening and closing of sale

and refinance transactions. Answer telephone calls from clients who required interpretation of instructions,

policies and procedures. Receive, review and verify a variety of documents and records; Open title orders, order

payoff/homeowner association demands. Process loan documents, balance files, handle loan documents

signings. Work with title and lending companies to clear title prior to transfer. Perform routine maintenance of

office equipment.

2004-2005 Customer Service, First American Title, Palm Desert, CA.

Answer high volume telephone calls, process title searches, open title orders, follow up on customer requests,

researches title transfers, hand deliver documents to clients, interpret title documents to agents, homeowners,

lenders etc., receive, review variety of documents prior to sending out to public, use of computer to input and

retrieve information.

2001-2003 Cocktail Server, Agua Caliente Casino

Accept orders for beverages and deliver to guests in assigned areas of the casino. Collect payments as required.

Responsible for upkeep of the guest area with regard to glassware, eating utensils, etc., responsible for the

general upkeep and stocking of the server stations. Ensured friendly and efficient customer service to the guests

at all times.

1999-2001 Banquet Server, Marriott Desert Springs, Palm Desert, CA

Under direction from the Beverage Manager, responsible for the day-to-day operation of various units, ensuring

Customer Service to all patrons. Supervised cocktail and beverage servers. Ensured that all beverage outlet

areas were maintained at a high level of cleanliness. Stocked orders and stock control procedures handled in a

timely manner. Cash handling and supervision and checking procedures carried out on a day to day basis. Set

standard of health and hygiene and service delivery while Ensuring excellent customer service delivery.

OFFICE SKILLS:

I have complete knowledge of all office skills including phone, faxes, email, copy machines, Micro Soft Word,

Outlook Express, internet, Adobe illustrator, DocNet, and RBJ Processing, Accepting filling fees, cash bail, fines

and account payments; processing of daily mail and phone payments. Receive, review and processing of legal

documents.

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