Objective

To obtain a challenging career in which growth and advancement are determined by Hard Work, Dedication and Productivity.

Experience

GameStop Miami, FL 07/2010 - 11/2010

Assistant Store Manager

Apple Inc. Miami, FL 10/2009 - 05/2010

Apple Specialists / Apple Genius

AT&T Wireless Doral, FL 10/2008 - 10/2009

Wireless Sales Consultant

Carnival Cruise Lines Doral, FL 01/2006 – 09/2008

Cruise Vacation Specialists

Radio Shack Miami, FL 03/2004 – 07/2006

Sales consultant

GameStop Miami, FL 08/2002 – 06/2004

Senior Game Advisor

Education

Miami Coral Reef Senior High School Miami, FL 1999-2002

Business Academy Graduate

Member Future Business Leaders of America (FBLA) Graduate

Distributive Education Clubs of America (DECA) Graduate

University of Miami Coral Gables, FL 2002-2008

Associate Degree in Computer Information Systems Technology

Associate Degree in Business Management

Full Sail University (online) Orlando, FL 2010 – current

Bachelor of Fine Arts in Video Game Production

Bachelors in Science

Skills

Excellent verbal and written communicational skills

Exceptional ability to respond to and resolve customer inquiries and concerns

Quick and efficient learner. Exceptional skills in problem solving, team development, and interpersonal relationships

Self directed with the ability to multi-task effectively

Ability to work in a fast-paced environment while demonstrating excellent

Detailed-oriented with excellent record-keeping, reporting and tracking skills

Highly flexible and adaptable to new and changing organizational needs

Proficient in Windows, Windows NT, MS Excel, Word, Access, Netscape, and Internet Explorer

Receives inquires from the public seeking assistance with cruise vacation planning

Provides assistance to other travel agencies and cruise lines

Handles a high volume of customer’s inquiries and requests

Receives and maintains logs of customer inquiries and concerns

Ability to troubleshoot and diagnose PC’s and MAC’s

Proficient in Telecommunications sales

Ability to sale a wide range of electronics

Ability to repair computers and other electronic devices

Ability to build a rapport with consumers and maintain the rapport

Ability to work independently with minimal supervision

Ability to work flexible hours, including evenings, weekends and holidays

Ability to complete all paperwork completely, accurately, in a timely manner

Ability to operate a personal computer, wireless equipment, copier and fax

Highly efficient in electronics

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