Administrative Assistant/ Marketing
Resume:
ELIZABETH H. JOLLY
Simpsonville, South Carolina 29680
twptow@r.postjobfree.com
PROFILE: I am interested in an employment opportunity. I am seeking a challenging position providing customer support, where customer experience and proven communication and interpersonal skills can be used to improve operations for your company.
SKILLS: Customer Service Data Entry (74 wpm)
Excel, Word, Access, PowerPoint, Outlook Internet Applications
10-Key Calculator QuickBooks, Peachtree, Calyx Software
Microsoft Network Certification 2000 Account Payables / Account Receivables
EXPERIENCE:
The Center for Community Services Simpsonville, South Carolina 09/2009-present
Administrative Assistant
I answer incoming calls, data entry into spreadsheets in Microsoft Excel and helping with Medicaid, Food Stamp, Welvista, intake and processing. Assist with the Fundraising and Marketing Committee’s. Other duties include faxing, filing, copying, scheduling, and collating center packets.
Alorica, Inc. Simpsonville, South Carolina 10/2009-12/22/2009
Customer Service, Technical Support
I answered incoming calls in a call center environment by troubleshooting to get the fastest efficient resolution for the customer.
Mimet USA, LLC Spartanburg, South Carolina 02/2005-11/2005
Administrative Assistant
I answered incoming calls using excellent customer service by troubleshooting problems of the commercial refrigeration component. Account payables, account receivables, inventory and payroll using QuickBooks; email and internet correspondence in Microsoft Outlook application; created databases in Access and Advance Pro; frequently, used Excel for data entry and merging documents from QuickBooks into Excel.
Capital Funding Group Greenville, South Carolina 11/2001-12/2004
Administrative Assistant, Assistant Loan Processor
I practiced great customer service and data entry into Excel and Calyx Point to record all data for the mortgage loan. Scheduled appointments for Loan Officers and welcomed visitors to ensure smooth flow of office traffic, prepared formal documentation for Appraisals, and Closings, for Underwriters. Processed mortgage loan by completing loan application with Borrower and reviewing credit from the three credit bureaus to calculate income verses debt ratio.
Teletech Greenville, South Carolina 10/1998-10/2001
Customer Service Representative
Inbound call center, Customer Service Representative, to resolve concerns with UPS and the client regarding
the following: scheduling of pick-ups, tracking the package or freight, and billing questions for packages being shipped and/ or delivered.
EDUCATION: Hillcrest High School Simpsonville, South Carolina 05/29/1996
Diploma
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