WA NDA HUBBARD

**** ****** ****.• Kennesaw, Georgia 30144

tv21wl@r.postjobfree.com • 678-***-****)

SUMMARY OF QUALIFICATIONS

Skillful and dedicated Office Coordinator with extensive experience in the coordination, planning, and support of daily operational and administrative functions to include extensive medical knowledge.

PROFESSIONAL EXPERIENCE

HCA – Acworth, GA

Front Office Medical Specialist

07/2010-02/2011

• Communicating with patients and providers.

• Scheduling, canceling and rescheduling patient appointments.

• Checking in patients and properly documenting registration.

• Insurance verification and verification of patient demographics.

• Retrieving/filing medical records and delivering to appropriate providers/departments.

• Filing patient and administrative files.

• Collecting co-pays and cash from patients, getting authorization on credit cards.

• Entering charges, payments and balancing the day on computer.

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

MAHONE STAFFING – Roswell, Georgia

Medical Office Specialist

02/2010-06/2010

• Back office/medical records support for cardiac thoracic practice.

• Retrieves all patient chart data, corrects missing or incorrect data and oversees the dissemination of patient chart information to physicians, patients, and other requestors.

• Download patient medical records via hospital portals for hospitalizations, surgeries.

• Retrieves discharged medical records from various nursing units and ancillary departments

• Assists in reconciling retrieved medical records against patient discharge listings to ensure receipt of all records within twenty-four (24) hours of discharge/visit

• Routes loose reports and/or late documentation to HSC Document Imaging area for scanning

• Scans and indexes loose reports/documents that are identified as critical to coding

• Pulls 60 facility paper medical records per hour as requested by customer(s)

• Files and/or re-files120 facility paper medical records per hour as required

• Requests and returns paper records from off-site storage as applicable

• Retrieves and prints medical records from microfilm (as applicable)

• Trains physicians on Portal/hCare

• Processes accounts in assigned facility HPF work queues/routers

• Opens HIM mail and routes medical record requests to HIM document scanning

• Photocopies paper medical records as directed by the ROI staff

• Assists in the processing of walk-in requests for Release of Information

• Maintains or exceeds established productivity standards while achieving or exceeding established requirements for accuracy

• Assists in maintaining all equipment and supplies required in the provision of services in optimum operational status

SENTARA LEIGH HOSPITAL – Norfolk, Virginia 03/2008 to 6/2009

Health and Information Record Technician

• Validates/indexes requests and authorizations for release of medical information according to procedures.

• Receives incoming requests, assisting walk-ins, telephone inquiries, and retrieving facsimile.

• Retrieves patient’s medical chart and returning chart, completes release of information requests, copying/scanning medical record accurately and mails copies or electronically delivers medical record.

• Provides excellent customer service, insures understanding of customer request through follow-through.

• Carryout responsibilities in accordance with policies and procedures, HIPPA, state/federal regulations.

• Maintains confidentiality, security and standards of ethics in regards to medical records.

• Experienced Ecare/OnBase medical records technician.

HOME BASED TEACHING PARENT – Atlanta, Georgia 03/2002 to 03/2008

• Developed a lesson plan on a regular basis, score assessments and provide feedback to students.

• Support students with alternate strategies and provide additional assistance with daily assignment and projects as suggested by the Abeka curriculum.

• Maintain student records and data up=-to-date, accumulative files and attendance records.

THE REGIONAL MEDICAL CENTER AT MEMPHIS – Memphis, Tennessee 02/2001 to 03/2002

Administrative Secretary

• Provided administrative support, attend meetings to take dictation.

• Created statistical reports/records to the Chief Medical Officer on a quarterly basis.

• Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

• Proven track record of accurately completing research, reporting, information management.

• Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

• Proficient in Microsoft Office System, , Microsoft Windows® operating system, OnBase operating system; type 60 wpm with complete accuracy.

UT Medical Group – Memphis, Tennessee

05/1995 to 07/2000

Legal Secretary

• Provide administrative support.

• Created and maintained a centralized filing system for service contracts, employment agreements, drug studies and malpractice files electronically by updating electronic document files project server.

• Input/tracked physicians timekeeping via database.

• Formulate, write, and implement memos and letters.

• Interact with external legal counsel to provide billing copies.

• Apply knowledge of medical terminology when typing and bowdlerizing physician documentation.

• Organize meetings for food and drug shows, annual sales meetings and team sales presentations.

• Tracked shipments for on-time delivery. Interact daily with carriers internal and external customers.

EDUCATION

Memphis Public Schools – High School Diploma

July 1978 – Biscayne College – A.S. – Secretarial Sciences

May 2005 Ashworth University –Pursuing B.A. –Medical Assistant Program/Healthcare

Management

* REFERENCES

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