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Project Manager Customer Service

Location:
Carrollton, TX, 75007
Posted:
March 14, 2012

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Resume:

Scott Yagel

tuelnr@r.postjobfree.com

http://www.linkedin.com/in/scottyagel

214-***-****

BA, MA Mathematics; MBA with emphasis in accounting and finance

• Results-oriented multi-tasking contributor, working well in any size group, with several years of technical experience and expertise.

• Experienced in matching technology to customer business requirements, providing project management, detailed design and implementation documentation, providing support for sales/marketing and technical project/product management.

• Design and implementation of large scale communications and Intelligent Network systems – SS7, VoIP, SIP, Intelligent Network (IN), Next Generation Networks (NGN), UC, OSS, EMS/NMS; Streaming video and collaboration networks

• Advanced Marketing and future product specifications

• Product strategist, special projects design and implementation

• Create and maintain master project plans, create/maintain RFQ, RFP, RFI, SOW

• Construct financial models and project justification

• Present project plans and status to upper management

• Ongoing Technical Sales and Marketing Support

• Vice-Chair of Marketing Committee of MultiService Switch Forum (msforum.org)

• Manage cross-function teams – internal employees and off-shore contractors

• Knowledge of project/program management techniques

• Excellent verbal and written communication skills

• Excellent organizational and process management skills

• Accomplished interpersonal skills

DMO Solutions (2010-2012)

www.dmo-solutions.com

Senior Project Manager

New Product/ Marketing Definition and Support

Emmanuel Ventures, LLC

(Contracted Business/Software Development and Project/Product Management)

Electronic Display Networks (Contracted software development project) www.edncorp.net

Digital Signage

• Managed large-scale interactive technology project from discovery and design to technical development and implementation; including research, client interaction, requirements documentation, vendor relations and communications with all relevant stakeholders.

• Defined software-as-a-service application used by leading brands and other faith-based organizations to grow their businesses and ministries through social and streaming media.

• Developed feature requirement specifications, Use Case specifications (UML)

• Defined project plans, Statements of Work

• Managed external/offshore development organizations for technical design and implementation

• Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints

• Managed schedule conflicts and resolutions

• Developed Test plan strategy and execution

Espre Solutions, Inc/OpenACircle.com (2008-2011)

www.vuelivenow.com

Senior Engineer/Project Management/Technical Support/Testing

Web-Based Business Collaboration, Live video capture and streaming video software products

Product/Project Management and Marketing Support

• System architecture feature requirement specifications, Use Case specifications

• Project plan, Statement of Work development

• Interface with external/offshore development organizations for technical design and implementation

Support of live video and video enabled web applications and services that use HTTP, SOAP, XML-RPC, REST, Jabber/XMPP, and proprietary codec technology.

Customer Service/Support

• Designed and implemented Customer Support procedures

• Evaluated, installed, administered trouble ticket/customer support system

• First and second level customer support and troubleshooting

• Wrote customer online support site content and FAQs

Technical/IT Support

• Linux server preparation, installation. monitoring

• Clients: Windows XP, Vista, Window 7, Mac OS X

• Installed, configured, administered software packages such as SVN, Nagios, Webmin, Web Analytics, MySQL, other Linux applications

• Designed, prepared MySQL reports from customer databases

• Designed, implemented customer and application database and configuration backup procedures

• Evaluated, installed, monitored server network monitoring system

Testing/QA

• Evaluated, installed, supported test automation and management tools

• Managed system test group

• Designed, wrote and executed system test plans and procedures (automated/manual)

Virtual Telephone & Telegraph, Inc/Geniusroom.com (2006-2008)

Communications, Internet, Online Business Collaboration

www.geniusroom.com

Founder, Chief Strategist, VP Architecture

• Designed workflow and architecture of an online collaboration and social media tool

Technical/IT Support, Including integrated SIP servers.

• Server preparation, installation, administration of all OEM and custom software tools and utilities

Customer Support

• Provided first and second level support, customer level testing

• Customer online support site content and FAQs

1 patent application

• #200******** - Online Social and Professional Networking and Collaboration Services with Enhanced Communications Capabilities

Alcatel-Lucent (DSC Communications) (1986-2002)

Telecommunications, Design and implementation of large scale communications and Intelligent Network systems – TDM/VoIP/IN/AIN/NGN/UC/OSS

Principal Member of the Technical Staff/Office of CTO

Product strategist, special projects design and implementation, Advanced Marketing

Conduct due diligence investigations for possible acquisitions

Technical Sales Support

Software development group manager

• Switching and signaling product maintenance software systems

Technical/Customer support

• Second level support of switching and signaling products

Vice-Chair of Marketing Committee of MultiService Switch Forum (msforum.org)

Presented at, and monitored standards organizations

3 patents awarded, several applications

• 6154467 - High speed SS7 signaling adaptation device

• 6324275 - System and method for total telecommunications service commissioning

• 6366657 - System and method for supporting and managing telecommunications services

Integrated Technology, Inc (1984-1986)

Telecommunications, Design and Implementation of large scale Intelligent Network systems components

Founder, Chief Strategist, Board of Directors

Implemented the first commercially available SS7 Signaling Transfer Point (STP) available in the US.

Company acquired by Tandem Computers

Ericsson Programmatic, Inc (1982-1984)

Telecommunications, software development and implementation services for Telecommunications Providers

VP Finance, Controller

• Coordinated merger with another contract software company

Company acquired by Ericsson

Yagel & Associates, Inc (1979-1982)

Contract software design and programming, large scale data communications and Intelligent Network systems components

Customers included Raytheon, Nortel

Rockwell-Collins Radio (1976-1979)

Data communications/Store and Forward messaging systems

Software design and programming



Contact this candidate