cri

SONAL SHAH

SUMMARY

Over Eight years of diversified experience in Software Quality Assurance, leading testing teams and Testing on Client/Server, Windows and Web based applications with Telecommunications, Finance, Insurance, and Computer industries using System Test Plans, Test Cases, documentation and automation.

SPECIFIC EXPERTISE

Strong knowledge of Software Development Life Cycle (SDLC) and the role of QA

Proven success in meeting or exceeding customer needs as an individual contributor and as a team member

Coordinating the Offshore/ Onshore testing team

Mediation backend testing

Knowledge of QTP (Quick Test Pro ) & ETL Database

Knowledge of Quality Center / Test director

Working knowledge of SQL Oracle & UNIX

Currently working on Mainframe platform and CICS screen

Planning test strategies & implementing them as needed

Extensive experience in analyzing business requirements and specifications, development and execution of Test Plans, Test Scripts and Test Cases

Strong report writing capabilities

Strong knowledge of BSS/OSS business modules

Involved in Manual testing & Tracking defects using Quality Center

Good working knowledge on Windows & Web Environment

Involved in writing, updating and maintaining Test documents for various stages of Testing for reference and audit purposes

Strong experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Regression Testing and User Acceptance Testing (UAT), Black box testing, Browser testing

Expertise in problem solving and Bug Tracking Reports using Bug Tracking Tools

Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies

Good Communication, Interpersonal, and Teamwork skills

WORK EXPERIENCE

AT &T Aug 2011 - Current

Testing Group Lead

• Managing a team of seven onshore testers and responsible for co-coordinating with offshore and client

• Working on mediation backend testing

• Motivating teams with setting new/competitive goals and appreciating them by achieved targets

• Responsible for approving timesheets / leaves/ vacation for employees/ contractors

• Responsible for reporting resource performance to the management

• Setting Unix / QC/ internal tool /Citix/ database passwords/ GUI URL credentials access for onshore / offshore teams

• Responsible for managing/ planning multiple monthly releases, production fixes and sustainment

• Responsible for advance planning of next releases for timely delivery

• Analyzing production defects for root causes and preparing action plan to cover them in the subsequent release

• Based on the scope, responsible for estimating/ planning for man-hours for all projects

• Responsible for coordinating with projects managers to finalize the testing scope and testing timelines

• Analyzing project health status checks to make sure project is not in jeopardy

• Attend meetings with developers and managers for risk assessment and candidate release of product.

• Attending weekly status project meetings with the team to understand the project needs

• Getting all the approved documents within the timelines in order to deliver the project in time.

• Coordinating with infrastructure personnel for setting up the environment for functional/ regression testing, pre/post environments for production issues.

• Responsible for management approvals of the test plans, scheduling and conducting test cases review meetings with developers

• Responsible for higher level management daily status report - setting project execution goals, completed percentage , failed percentage, pass percentage, set the test case total counts for each test phase

• Setting up Quality Center for all releases, projects, missing test cases, direct cover status, etc.

• Responsible for setting up all internal tools

• Attending defect calls for onshore/ offshore. Making sure to highlight sev1 defects for immediate attention. Getting ETA from the concern dept on the defect.

• Ensuring that all elements of the product are thoroughly tested per the requirements documentation.

• Reviewing defects prior to them being entered into the Quality center

SunTrust Bank

Technical Test Lead Jan 2010 - Aug 2011

About SunTrust Banks, Inc., with total assets of $170.7 billion on June 30, 2010, is one of the nation's largest and strongest financial services holding companies.

Through its flagship subsidiary, SunTrust Bank, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients. Other subsidiaries provide mortgage banking, brokerage, investment management, equipment leasing, and investment banking services.

Atlanta-based SunTrust enjoys leading positions in some of the most attractive markets in the United States and also serves clients in selected markets nationally.

Coordinating the Offshore/ Onshore testing team

Working on Mainframe platform

Conducting status call and Triage with the client and delivering project status

Preparing System Test Readiness Report, Status Report, Test summary report, Estimation, Scenario’s for the offshore resources, Test Plan etc.

Currently working on Mainframe application.

Preparing Test Plan and test metrics

Performing Defect Management

Reviewing the Test Cases and approving the same

Arranging meeting for the initial phase of the projects like Design & activation assessment, Automation assessment, test data assessment etc.

Managing the testing team by delegate tasks to the team and tracking the same

Preparing status report and reporting to the Client

Validating the system & business requirements

Capable of discovering software bugs, reporting bugs, and verifying bug fixes

Performing Functional Testing, Integration Testing, System Testing, Performance Testing and Regression Testing

Coordinate in administering and managing the bugs in Quality Center

Excellent domain knowledge of Banking.

Using Quality Center 10.0 as a defect tracking tool

Good oral and written communications skills

SITA, GA Feb 2009 - April 2009

SQA Engineer

SITA is the world's leading specialist in air transport communication and IT solutions. Working closely with the ATI (Air Transport Industry), SITA innovate and develop information technology (IT) applications and communication services across every aspect of the business.

Roles & Responsibilities:

Coordinating meetings between Global teams in South Africa & India

Planning test strategies & implementing them as needed

Preparing reports like lesson learnt document, application understanding document, exit summary reports, and status reports

Comparing & validating ETL Databases for the AMS (Airport Management Solutions).

Developing scenarios for customers data verification using data driven ,Black box testing, execution, verification of results/ reports/ graphs

Tracking defects and prioritizing tasks using quality center and analyzed the variation between expected and actual results

Conducting data integrity testing using different SQL commands.

Performing data validation followed by the manual testing of back end

Interacting with developers to resolve technical issues and investigating the bugs in the application

Working in a team environment by regularly interacting with other members and developers to resolve the issues

Working closely with development teams, infrastructure teams, as well as staff from the various business units supporting the applications being tested

Developing documentation of Test Results & Weekly Reports.

Attending status review meetings to interact with developers and architects to resolve the issues

Implementing QA methodology and Test Matrices

Federal Home Loan Bank of Atlanta, GA Oct 2008 – Dec 2008

Quality Assurance Analyst

FHL Bank Atlanta is a cooperative bank that offers low-cost financing, community development grants, and other banking services to help more than 1,200 member financial institutions make affordable home mortgages and provide economic development credit to neighborhoods and communities. Raises funds in the global financial markets and distributes the proceeds to members and local communities. Their members are commercial banks, credit unions, thrifts, and insurance companies

Roles & Responsibilities:

Responsible for designing, developing test plans use cases and executing test scripts

Involved in preparation of Test plans, Created test cases and responsible for executing the Test Scripts

Interacted with Business users and Technical team in providing clear solutions to requirements

Used Test Director/Quality Centre for preparing the manual test scripts

Test execution-using Test Director

Worked with developers using Test director to fix the defects

Bugs were reported to developers using Test Director and after rectification from developers regression testing was performed

Performed Functional testing, User Acceptance testing (UAT), System testing, Black Box testing

Developed detailed test plans from use cases’ detailed specifications and developed test cases for Functional and User Acceptance testing

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BCBS, Columbia, SC.

QA Analyst May 2005 To August 2008

Blue Cross Blue Shield is a well-known company in the medical insurance field. BCBS has different claims applications like medical claims, dental claims, pharmacy claims and vision claims from different vendors. The Batch Adjudication System automatically adjudicates the claims and sends the files to payment department. In the Online Adjudication system examiners will check the files and then they will move the claims to payment department

Roles & Responsibilities :

Mapped the custom objects to the standard objects where necessary, and inserted GUI, Bitmap and Text checkpoints where needed, to compare the current behaviour of the application being tested to its behaviour in the earlier version using Quick Test Pro (QTP)

Performed Functional, Regression, and System testing

Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote functions for the parameters to read new data from the table upon each iteration – Performed Data-driven testing.

Involved in writing Test cases and responsible for executing the Test Scripts

Interacted with Business users and Technical team in providing clear solutions to requirements

Test execution-using Test director

Involved in writing Test Plan Using Test director

Test director used as Bug Tracking Tool

Bugs were reported to Developers using Test director and after rectification from

Developers regression testing was performed

Preparing Detailed Test Conditions (positive and negative) for Functional and Regression Testing

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Worked with other Development team members to better understand system functionality in order to improve testing quality

Created Test Plans and Test Cases using Test director

Coordinate testing with the users and third parties

Verified actual results against expected results

Environment: Internet Explorer Test Tools: Quality Center 9.2,QTP, UNIX, SQL, and HTML

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Educational Qualification: - Bachelors in Commerce

Training in Manual & Automated Testing

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