NORMA ARBUJAS

*** *** ***** ******

Pittsburgh, PA.15226

tu6cl4@r.postjobfree.com

412-***-****

• Strong sense for identifying and capturing business opportunities.

• Engaged and educated customers through professional presentations.

• Leadership and problem solving skills.

• Communication skills thanks to life coaching/mentor experience.

• Bilingual in English and Spanish, well understanding of Portuguese.

Experience:

US Office of Personnel Management Present

Bilingual Customer Service Specialist

• Support customers and communicate clearly specific documentation.

• Assist in review and validation of databases.

• Assist international customers.

• Research and develop data management and quality plans.

• Support individual and team goals.

• Analytical and problem solving on critical situations.

University of Pittsburgh, Pittsburgh, Pennsylvania 2004-2011

Research Associate/Post doctoral Fellow (2007-2011)

• Develop large animal model for study of diabetes-related peripheral neuropathy.

• Provided technical support on health issues on pigs.

• Write and reviewed technical material for publication.

• Bio safety program coordinator.

• Provided animal training to laboratory personnel.

• Surgical procedures.

• Active member of the University of Pittsburgh Journal Club.

Research Specialist III (2004-2007)

• Govern Hillman Cancer Center Standard Operating procedure.

• Provided animal training for laboratory personnel.

• Performed pharmacokinetic, pharmacodynamic, and toxicology test to evaluated

Contrast agents made in the laboratory.

• Protocols modifications and renews.

• Coordinated and represent the MRI facility in meetings with the Division of

Laboratory Animal Resources (DLAR)

ANIMAL RESCUE LEAGUE, Pittsburgh, PA 2002-2003

Veterinarian Technician

MIXED PRIVATE PRACTICE, Maracay-Venezuela 1989-2002

• 20% companion -80% livestock (Swine,Poultry & Dairy)

• Integral preventive medicine program (genetic, nutrition & biosecurity)

• Consultant for Nutriservi, CA and Alibal, CA

• Editor of Venezuela Bovina.

• Agribusiness consultant for Banco Union.

SCHERING-PLOUGH LABORATORY, Caracas, Venezuela 1998-2000

Swine Veterinary Sales Representative

• Built relationships with customers based on service and necessities.

• Increased sales territory up to 200%.

• Promoted new antibiotic NUFLOR, as alternative against PRRS, and all sintomathology related with the illness.

• Successfully built the business through networking and referrals from satisfied customers including veterinarians, farmers, and direct consumers.

PROCRIA, Feed Co Aragua, Venezuela 1995-1998

Territory Manager

• Recognized as Top Territory Manager.

• Successfully increased business by 100% in sales and number of customers in less than two years.

• Represented the company at conferences and sales events in territory.

• Expanded and diversified sales by targeting companion animals, poultry, dairy, swine farmers, and trade horses.

• Assisted with the hiring of qualified candidates.

• Managed staff of four (4).

ROUSSEL-HOECH, Caracas,Venezuela 1993-1995

Veterinary Sales Supervisor

• Sustained and improved Sales performance of Veterinary Customer Service Representatives.

• Coached Veterinary Customer Service Representatives (seven) to further develop and execute selling techniques as defined by Veterinary Customer Service Management.

• Sales increased by 125% focusing on customer service satisfaction.

• Assisted with the hiring of qualified candidates.

Education:

• DOCTOR OF VETERINARY MEDICINE

Universidad Central de Venezuela

• POST DOCTORAL

University of Pittsburgh

Professional Associations

• American Veterinarian Medical Association.(ECFVG)

• American Association of Public Health Veterinarians 2003Graduate Program (ECFVG)

• Venezuela Veterinarian Medical Asociación- Aragua-Venezuela (ID No. 843)

• Servicio Autónomo de Salud Animal (SASA) (ID No. 0107)

• Venezuelan Veterinary Medicine Specialize in Swine.

• Venezuelan Agribusiness Association.

Community Affiliations

• Carnegie Library of Pittsburgh-Lawrenceville, Spanish Story Time. 2006- 2009

• Latino Catholic Community, Children’s Activities Coordinator. 2005- Present.

• Goodwill Industries- Life coaching /Mentor. 2010-present.

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