Dear Hiring Manager.

I would like to express great interest in working for your company. I feel great enthusiasm for joining your team and have confidence that my experience and qualifications fit this and/or any related position perfectly.

Over the past 20 years I have attained extensive experience in Marketing, Corporate Sales, Customer Service, Airlines, and Travel agent positions. I have developed strong communication skills, I am highly experienced in assessing and solving problems; can work under pressure to achieve goals, and consider myself highly organized and disciplined. I am fluent in both English and Spanish and have provided travel service to clients from all over the world allowing me experience with numerous cultures and backgrounds. I take my work seriously and have proven to be reliable when given higher responsibilities working under minor supervision. I’m highly motivated, and always looking to learn new things and face new challenges.

I would greatly appreciate an interview and hope to hear from you soon. Contact information is in the resume. Thank you for your time and consideration.

Sincerely,

Sonia Ostorga Truscott

Sonia Ostorga Truscott

808 Seminole Creek CT

Lexington, KY 40511

ttfcmm@r.postjobfree.com

502-***-****

OBJECTIVE:

To be part of a company where my experience and skills can be use as sales professional.

EDUCATION:

University of Caracas, Venezuela

Bachelor degree in Advertisement

SKILLS:

• Twenty years of successful experience ( Sales&Marketing).

• Excellent communication and demonstration skill.

• Experience in designing attractive presentations, marketing campaigns and strategies.

• Responsible, hardworking and creative mind.

• Interpersonal and cross-cultural communication. Bilingual: fluent in Spanish and English.

• Maintain a strong working relationship environment.

• Ability to develop successful relationships with high level customers.

• Computer/software expertise: Proficient on both PC, Macintosh and software including MS Word, MS Outlook, Excel, and PowerPoint.

• Enthusiastic, self-motivated.

EXPERIENCE:

Continental Airlines / Caracas Venezuela 1999-2008.

Int’l Outside Sales Representative:

• Develop and implement Sales & Marketing plans and strategies.

• Design presentations and marketing campaigns for the promotion of the products

• Manages and develop new accounts.

• Provided oral and written presentations.

• Meeting with customer to determine requirements of the customers.

• Develop and executing print and online advertising campaigns along with sales & promotional tools.

• Manages and develop sales seminars, tradeshows, FAM trips.

• Identify and develop new business models and opportunities.

• Develop and maintain Corporate Account relationships through Continental Corporate programs, product awareness and incentive plans.

• Built positive rapport with customers, managed customer accounts and increased account base within territory.

• Prepare and compile sales reports for the Station Monthly Report sent to Headquarters (HQS).

• Track revenue according to goals that were assigned for both Travel Agency and Corporate account base.

• Increases the sales of Continental Airlines with the help of new campaigns strategies and plans.

• Calling up Corporate and keeping proper follow up of appointments.

• Conduct seminars and presentation to promote the product sales.

Vintur Travel Agency/Caracas, Venezuela 5/1996 – 7/1999

Domestic and International Air Traffic Agent:

• Help travelers sort through vast amounts of information to help them make the best possible travel arrangements.

• Advice on destinations and make arrangements for transportation, hotel accommodations, car rentals, and tours for clients.

• Dealing with ordinary tourist.

• Bookings for most of the major cruise lines.

• Provide information on customs regulations, required papers (passports, visas, and certificates of vaccination), travel advisories, and currency exchange rates.

• Intercede on the traveler’s behalf to make alternate booking arrangements in the event of changes in itinerary in the middle of a trip.

• Well-organized, accurate, and detail-oriented in order to compile information from various sources and to plan and organize clients’ travel itineraries.

• Professional and courteous when dealing with travel representatives and clients.

• Good writing and interpersonal skills and sales abilities.

• Proposed and processed global travel systems, such as SABRE, GALILEO and AMADEUS.

Humboldt Travel/Caracas, Venezuela 4/1991 – 5/1993

Domestic and International Air Traffic Agent:

• Sold travel related products and services, particularly package tours, to end-user customers on behalf of third party travel suppliers, such as airlines, hotels, tour companies, and cruise lines.

• Event planning, trade shows, seminars etc.

• Proposed and processed global travel systems, such as SABRE, GALILEO and AMADEUS.

• Booked passengers on scheduled airline flights.

Avensa Airlines/Caracas, Venezuela 7/1988 – 3/1991

Sales Agent Reservation Department:

• Assisted clients regarding the improvement of their time and budgets.

• Entered client’s cases onto the global reservations system (SARA 2).

• Member of the customer service team.

• In charge of corporate and VIP clients.

• Handled customer service requests for reservations and responsible for inputting the required information and codes into the system.

• Responsible for taking incoming calls on a rotating basis from a wide geographic area.

• Booked hotel reservations and arranged for car rentals.

PROFESSIONAL TRAINING

• 2007 Chairman Award recognition: One Best Sales person in 2007 - Andean region.

• Sales Award for the 2004 period ( Market Share Growth)

• Sales Techniques (English Resource Center).

• Selling: Continental style ( CO HQS – Houston, Texas )

• Loyalty Insight ( CO HQS – Houston, Texas )

• Leading to win ( for Management ) ( CO HQS – Houston, Texas )

• Information Technology Seminars ( CO HQS – Houston, Texas )

• From the ground up ( CO HQS – Houston, Texas )

• Presentation Advantage ( CO HQS – Houston, Texas )

• Seven habits of Highly effective people ( CO HQS – Houston, Texas )

• Corporate Insight/Marketing insight/Sales Insight ) ( CO HQS – Houston, Texas)

• Customer Care ( CO HQS – Houston, Texas )

• Public Relations

• Human Resources

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