Gabriel R. Parra

E-mail: tt70t6@r.postjobfree.com

tt70t6@r.postjobfree.com

Address: **** ********** **. ***. *****

Orlando, FL 32827

Ph: 770-***-****

PROFILE

Two years working as Systems Analyst for Mitsubishi Power Systems.

Five years of experience on Technical Support Help Desk for General Electric Power Systems.

Seven years of experience in network administration, technical Support and training, new project design and development and 1-year experience in the Y2K Compliance.

Experience in starting projects as a Project Leader in most of the companies. I have worked on projects with General Motors, Help Desk for Comimsa and Linamar de México and for General Electric Power systems.

One year of experience as a Microsoft Certified Trainer for COMIMSA and educational book design as part of the same purpose.

Fourteen Months of experience performing as Quality Assurance & testing.

LANGUAGES:

English Fluent

Spanish Native

French 20%

ACCOMPLISHMENTS

- For Mitsubishi Power Systems I was the only member on the team to do new installations of equipment at the remote sites. I am the one who initiated a contact with the customer to deal with the logistic and arrangement of the equipment installation, I schedule a visit to the site to verify everything was in place before sending the equipment. Once equipment was on site I travel back to the plant and install the OSM equipment (Onsite Monitoring Computer), then instruct the customer regarding the handling and caring of the equipment. I do this for national and international customers and travel to Mexico, theUK and various sites in the US.

- For General Electric Power Systems I was part of the team to do new installations and troubleshooting of existing equipment at the remote sites. We also developed a way to track twelve hundred units around the world on a webpage. I helped troubleshoot problems worldwide on OSM issues and other technical issues different than the OSM equipment.

- As part of the COE (Consistence Office Environment) Group in General Motors of Mexico I created a standard system for acquiring computer equipment and software that was used throughout the GM Assembly Plant. This saved money and time by focusing only on one computer brand and a few software providers.

- For Linamar de Mexico I implemented the Human Resources Personnel Administration System.

This Project was made for an Automotive Car Transmissions Assembly Plant.

The project consisted of the integration in a system where we can control the personnel timesheet registering through an ID batch their entering and exiting times, automatic charge of meals in the dining room, ID profile, access to the buildings etc. This helped generate savings for the company by maintaining control of all the activities inside the premises like knowing who checked in for work and how many hours they worked. Based on this the system passed all information into the SOLOMON Accounting System so it can calculate everyone’s salary and to have a paycheck imprinted automatically by the end of the week.

Also I was part of the Quality assurance Dept. where I implemented QS9000 as required by GM of Mexico as our principal customer.

WORK EXPERIENCE

March 2008 to Dec 2009

Position: IT Engineer, Tech Support (English / Spanish)

Company: Mitsubishi Power Systems, Orlando FL

Responsibilities: Assuring that Remote Monitoring Center receives current and reliable data from Electricity Generating turbines around the world; also supporting other tools like PI Processbook, and Most of PI applications. I give technical support to OSM user –on a 24x7 basis, I support in English and Spanish for our customers in Latin America and Europe. We interact with Control Room onsite operator to get things resolved when a remote communication with the OSM cannot be accessed. Also I help the RMC operators to translate emails, calling Spanish speaking countries when there is an issue with the turbine we were monitoring and to follow up on logistics when we shipped monitoring equipment parts to another country.

I’m also responsible of developing and installing OSMs at the power plants. My role is to configure/support all OSMs (On Site Monitoring computer) that are connected to the turbines, this equipment is Dell and HP servers, OSM are composed basically of three servers, one data server, one data storage server and a management server where we could see the logic maps of the turbine. I have to travel to the power plants to install the monitoring equipment. The sites I visited to do this include Tuxpan, Campeche and Chihuahua Mexico, Wolf Hollow, TX, Hobbs, NM, PREPA Puerto Rico and Teesside in the UK. To troubleshoot an issue I have to do this from my computer accessing remotely to any OSM. Some occasions we have to travel to the site plant to resolve a physical issue. To remote monitor an OSM server we use many tools like Desktop on Call, Remote Desktop and VNC for a primary remote support.

Other activities I am responsible for is to research for information pertaining the Remote Monitoring Center and how to make it better, bring new technology, better software to remote diagnose turbines, finding out news on Mexico and foresee any issues that may affect the performance and/or safety of the Plant or the grid (i.e. Weather, politics, security, and other issues related to travel safety, etc). I am involved on the research for the NERC compliance for the RMC on how to comply with the security from the OSM on site to the RMC and its surroundings. I have to do this for our customer, once the customer is ready to follow NERC regulations we have to comply with the site as their own regulations to protect the integrity of the grid.

Tools: PI Process Book, PI Server, PI Data Link, Info Agent, OSM (On Site Monitoring) tools like – ARS, Watch Directory, Java VNC, Windows NT4 environment, Windows 2000 environment, and Windows XP environment, Desktop on Call, Remote Desktop.

December 1999 – April 2006

Position: IT Engineer, Tech Support (English/ Spanish)

Company: Softtek, Atlanta GA (onsite at GE)

Responsibilities: Made sure Monitoring and Diagnosis Center received current and reliable data from Electricity Generating turbines around the world; also we provided support to other tools like M&D Viewer, Clarify, PI Process, and Transfer Manager. I gave technical support to users – customers around the world on a 24x7 basis, we supported in English and Spanish for our customers in Latin America and Europe. We interact with OSM on site operator to get issues resolved when a remote communication with the OSM cannot be accessed.

I was also part of the OSM Support Team. My roll in this team was to configure/support all OSMs (On Site Monitoring Industrial Computer) that are connected to the turbines, I did this remotely and on some occasions we had to travel to the plant site to resolve a physical issue. We used many tools for this purpose like PCAnywhere for a primary remote support. The rest of the software tools we used were GE developed. I also did a setup for the OSMs, installed at new locations or replaced damaged equipment.

I was also in charge of the parts warehouse, shipping and receiving OSMs, computer components and parts to all over the world where GE Power Systems has On Site Monitoring Business

Tools: Clarify, M&D Viewer, PI Process Book, Info Agent, OSM (On Site Monitoring) tools like – PCAnywhere, PI, Cimplicity, VNC, Windows NT4 environment, Windows 2000 environment.

Position: Systems Analyst Engineer. .

Company: Softtek.

Responsibilities: Test Cases Analysis & Execution, Bug Tracking, Researching about Testing Techniques and Best Practices, Implementation of knowledge acquired, Management and Configuration and Setup Testing Environments.

Participated as member of the Center of Excellence.

Fourteen Months of experience performing Quality Assurance & testing for the following companies:

- General Electric Information Systems -InterLinx group in Nashville, TN.

- General Electric Information Systems on Power Systems project in Monterrey, NL. Mexico.

- ADC-ECN Project (Equity Capital Network / Cap Gemini Ernest & Young) group in Seattle, WA.

- Northern Trust Retirement Consulting in Atlanta, GA.

As QA & Testing Engineer I had been working on Test Cases, Metrics, Scenario Matrix, Bugs Tracking, tests for all customers mentioned above

September1998 - December 1999

Position: Systems Engineer. .

Company : Linamar de México, SA de CV.

Responsibilities: Responsible for the network system administration, Technical support, Project planning and execution; solution design and Y2K in charge

Skills acquired: User support skills; technical writing; project presentation and justification.

March 1998 – September 1998

Position: Microsoft Certificated Trainer.

Company: COMIMSA (Oil exploration and production company)

Responsibilities: To train and certify all personnel that work for COMIMSA in all Microsoft Items.

Tools: Windows 95, Word, Excel, Power Point, Project, and Explorer.

January 1998 – March 1988

Position: Systems programmer.

Company: AUVIT Monterrey Mexico.

Responsibilities: Systems analysis, design and programming for touch screens, low level protocols and communications, pre and post-sales support, user training, PCs.

Tools: Microtec

February 1997 – November 1997

Position: System Administrator.

Company: ERICSSON, Saltillo Coah. Mexico.

Responsibilities: Time Report System Administrator and Technical Support.

Tools: SQL Sybase, Windows NT.

March 1995 – September 1996

Position: System Administrator

Company: EDS at General Motors Co. in Ramos Arizpe Coah, Mexico.

Responsibilities: Technical Support Team, Network Administrator and Help Desk

for General Motors Plant. Leading Project Coe, (Consistent Office Environment).

Tools: Novell NetWare System, Windows NT, MS Office, MS Project.

February1994 – August 1994

Position: Information Systems Department

Company: PUBLIC LABOR & COMUNICATIONS DEPARTMENT FOR THE GOVERMENT OF Saltillo Coahuila,

Mexico.

Responsibilities: Performed Construction Labor Control by Computer Systems, Network Administration & Training,

Computer system Development.

Tools: Mac OS 6, Claris DB System, MS Office, MS Project.

March 1992 – February 1994.

Position: System Administrator, Training & Development.

Company: MUNICIPAL POLICE DEPARTMENT OF SALTILLO COAHUILA

Responsibilities: Computer systems Department Manager. Performed Network

Administration & training, software installation, software development.

Tools: Novel NetWare System, Windows for Workgroups, Developing in Fox Pro for DOS.

EDUCATION

- Bachelor in Systems Engineering, University of Saltillo, Coahuila, Mexico, March 1997.

- Sybase SQL PROGRAMING INTRODUCTION & SQL ADVANCED PROGRAMING

Houston TX. USA. From June the 12th to June the 17th 1997

- MICROSOFT WINDOWS NT SOLUTION DEVELOPER & TECHNICAL SUPPORT

Monterrey N.L. from August the 20th to August the 25th.

- Sybase SQL PROGRAMING INTRODUCTION & SQL ADVANCED

PROGRAMING

Houston, TX. USA. From June the 12th to June the 17th 1997

- PI SYSTEM MANAGEMENT 1

Houston, TX USA From January 12th to January 16th 2009.

Software Tools:

Operative Systems: Windows 95, 98, NT 4, 2000, XP, Vista and Mac OS 6

Network Operative systems: Novell NetWare System, Windows NT, 2000

Office Tools: MS Office, MS Project, Lotus Smart Suit, Claris Word, Spreadsheet, Database

Special Tools: Crestron (Touch screen software and hardware), MsSQL, SyBase, SOLOMON (Financial System), Clarify, M&D Viewer (Graphics Display System), PI Process Book (Live data Monitoring chart), , PI Datalink, PI Server, ARS , Remote access software like – PCAnywhere, VNC, Secure Shell Host, Net Meeting, Dame Ware, Remote Desktop, Desktop on Call.

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