Customer Service Manager

Lauren J. Mirti

*** ****** ******* Lodi, New Jersey 07644*H-973-***-**** C-201-***-****

Email: ***********@***.***

CAREER OBJECTIVE:

Professional Minded and Highly Diverse individual seeks a position with a prominent company where acquired skills and experiences can be utilized and expanded upon.

SELECTED HIGHLIGHTS:

Highly Diverse

Received 2 President’s Awards for Great Performance

Safety Committee Member

PROFESSIONAL EMPLOYMENT:

ITC Nexus DX

International Teledyne Corp.

Inventory Control/Warehouse Supervisor July, 2010 – October, 2011

• Supervise and coordinate activities of the Inventory Control Department including; annual reviews, attendance tracking, coordination of employee training, coordination of employee development

• Oversee the coordination of system cycle counts throughout the entire manufacturing and warehouse/stockroom storage areas including outside storage facilities.

• Perform manual adjustments to inventory upon receipt of approved inventory adjustment requests

• Coordinate the efforts to use short dated materials by notifying departments of materials that are due to expire within six month of the end of their shelf life

• Remove, dispose and write off expired material physically and within the ERP system

• Ensure timely packaging and shipment of product

• Ensure compliance with all policies, procedures and regulations

• Improved first in-first out(FIFO) compliance

• Ensure work is performed according to procedure

• Data Matics (Time Keeping System)

• Maintain a safe and orderly work area

• Safety Committee Member

Stryker Orthopaedics

(Howmedica/Pfizer)

NJ Branch Team Leader-Operations September, 2008 – March, 2010

• Oversee the Inventory Team’s Objectives and Responsibilities

• Write yearly reviews

• Responsible for the Entire Team’s FQMS (Field Quality Management System) responsibility and delegation

• Meet cycle count initiatives for each quarter

• Address Non Conforming Product (NCP)

• Respond to Product Actions such as product holds and recalls

• Expiring Product Management

• Address all Lot Code issues up to and including accuracy for Customer Service billings

• Maintain Kit Database

• Turns Analysis

• Maintain hospital consignments

• Process returns via Telnet and return physical product to Finished Goods (FG)

• Disposal of Assets (DAR) initiate reports and disposal

• Maintain the Quality files for the Branch

• Kronos (Time Keeping System)

• Responsible for Product Experience Reports for Non-Conforming product

• One on One with Sales Representatives to address Hospital Consignments

• Place new orders for the Branch or Hospital consignments

• Schedule deliveries and pickups for product replacements and returns with Branch Courier

• Initiate Consignment Agreements to Hospitals for product located at each Hospital

Distribution Loaners Operations Specialist May, 2006 – September, 2008

• Assisted Team Leader in directing the primary daily activities of the Loaner Team

• Cycle Count kardex every two weeks and ensure the integrity of each loaner kit, location and contents

• Oversee the scheduling of Loaner Kits to the field based on availability

• Vendor Management and negotiate supplies

• Initiated Kanban for supplies in demand

• Manage daily workflow and resource allocations

• Replenish loaner kits based on usage

• Receipt of all kits utilizing “Loaner Trak” database

• FedEx Ship Manager for all out going loaner kits to Branches

• Generate daily service level reports

• Creation of spreadsheet to record daily metrics for monthly team board review

• Creation of slide presentation for monthly board review

• 5 pillar standards

• PPE requirements for team members

• Accountable for timely Invoice coding of proper g/l accounts each month

• Realign team member’s areas to improve work flow based on utilization of available space

Office Services Support March, 2004 – May 2006

• Excellent People Skills

• Developed staggered shifts for improved reception coverage and Incoming Mail / Packages to internal recipients

• Recruited outside trainer to teach proper phone etiquette and uniformity when answering phones, directing calls and taking messages-Switch Board Operator Coverage

• Upgraded present mailing system (Pitney Bowes Docu-Match system) to meet future needs as the business expands and grows.

• Pitney Bowes “Arrival” system (tracking packages)

• Interface with interior landscaper

• Interface with interior/Exterior Suppliers- decorations, building artwork & landscaping

• Internal and external Customer Service

• Motivate Team Members to realize a higher level of performance

• Manage Conference Rooms and Event Set ups

• Managed Cross Training for all Team Members

• Maintain Team metrics such as Service Level, Quality, Cost and Moral

• Received President Award for great performance

External Support/Global Materials September, 1999 – March, 2004

Production Facilitator

• Managed Shipping and Receiving Dock

• Responsible for the Day to Day operation of incoming deliveries for 1200 internal customers

• Sort incoming packages by department location(s)

• 24 hour turn a round on all deliveries

• Cross training union employees within Skill base pay

• Developed sign off sheets for each destination

• Staggered shifts to maintain internal customer support

• Supervised approximately 12 union employees at a time when their facility was slated to be shut down

• Maintain moral and performance during a time when this group was last to leave the facility

• “Team Building” Trainer for all employees

• Responsible for the storage and distribution of raw material/bar stock

• Responsible for plant wide scrap

• Dispatching driver to pick up and deliver to and from local suppliers

• Responsible for all team member time cards, vacations, adjustments, sick and personal days. (Kronos)

• Negotiating with Suppliers for Cost reduction

• Received President Award for great performance

Receiving Clerk June, 1995 – September 1999

• Receipt of all incoming product and consumables for entire company

• Accountable for Lot Code Adjustments as required for Product accuracy on workflow routers

• Transaction reversals for credit

• Organizing “End User” deliveries to 7 buildings based on inbound receipts

• Prioritize delivery for inbound product to production cells

Inventory Production Assistant Temporary Position, 1994-1995

• Employed through Temporary Excellence to aid in Inventory Production

• System batching of work orders exceeding over 6,000 pages per day

• Verifies routers with operations sheets

• Performs extensive data entry of production receipts and issues

• Edits inventory transaction reports daily to ensure prior day’s entries are accurate

• Tests barcode on routers three times per day for scanning purposes.

Skills: AS400, Oracle Version11I (Inventory), Some SAP, Microsoft Word, Excel, PowerPoint, FedEx Ship Manager, Kronos (timekeeping), Telnet, Data Matics (Time Keeping)

Education Background: Paramus High School, Bergen Community College, (Data Processing)

Felician College-Business Administration (pending)

Vaccinated for Medical Instrument Handling(HepB)

Seeking 1st shift – Monday – Friday

References

Cord Meyer – 201-***-****

Bill Darley – 201-***-****

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