Jonathan T. Smith

Phone: 704-***-****

Email: tss55a@r.postjobfree.com

Objective: Seeking a position in which I can utilize my IT skills to provide an optimal IT infrastructure and further expand my knowledge of IT.

QUALIFICATIONS:

Microsoft:

Implementing, Managing and Maintaining Windows Server Network Infrastructure

Managing and Maintaining a Windows Server Environment

Designing a Windows Server Active Directory and Network Infrastructure

Designing Security for a Windows Server Network

Implementing and Managing Microsoft Exchange Server 2003

Designing a Microsoft Exchange 2003 Organization

Implementing Microsoft Internet Security and Acceleration Server 2004

MCSE: Security 2003

CompTIA:

A+

Net +

Security +

SOFTWARE EXPERIENCE:

Microsoft: Windows 2000, Windows XP, Windows 2003 Server Standard Edition, Windows Server Web Edition, Windows Server 2003 Enterprise Edition, Windows Server 2003 Datacenter Edition, Windows 2003 Small Business Server, SQL Server 2005, Exchange Server 2003, ISA Server 2004 & 2006, Office 2003 & 2007 (Word, Excel, Power Point, Outlook, Project, Visio), IIS 6.0 & 7.0, Virtual Server 2005, Active Directory, Remote Access, VPN, Backup, Disk Management, Share Point services, Windows firewall, Clustering and load balancing services.

Other: Norton System Works 2005, Symantec Antivirus Corporate Server Edition 8.0, Norton GoBack, Norton Internet Security 2004, Ghost Cast Server and Ghost, VERITAS Backup Exec., VM Ware, Adobe Professional, Omni page Pro, Apache, Hyena, VNC, Winternals ERD Commander and Remedy.

EMPLOYMENT:

Bank of America (Net View Staffing) 2009 Charlotte, NC

Quality Assurance Inspector

Provided quality assurance services for a new Bank of America location on Albemarle Road in Charlotte, NC. This required digital pictures of all the IT infrastructure components, offices, teller lines and other rooms. This also included confirmation that the setup of all the rooms and infrastructure were in compliance with the Verizon requirements via a spreadsheet provided by Verizon.

Siemens (Net View Staffing) 2009 Charlotte, NC

IT Technician

Siemens teamed up with Met Life insurance to help them move their old office building into their new building. There were 200+ desktops to be moved. Unpacked and setup each desktop according the company standards. Mapped printers to each station. Fixed printer issues and any other problems reported by their end users after the move.

ESPN Regional (PCNet) 2009 Charlotte, NC

IT Help Desk Technician

Provided desktop support via Remedy tickets, telephone calls and customers’ personal requests. Installed operation systems and software on laptops, configured desktops and laptops according to company’s specifications, Troubleshot VPN users, Outlook connectivity, domain login issues, forgotten passwords and locked out accounts.

Data Tech Ventures 2008 Charlotte, NC

Systems Administrator

Installed, configured and supported several server farms consisting of approximately 145 Windows Server 2003 servers and 5 Fedora servers. Two farms were used for web site hosting, using Windows Server 2003 Web Edition or Fedora. Configured and maintained two clusters that were in one of these farms, using Microsoft Clustering Services and Network Load Balancing. Sometimes Apache was used instead of IIS6 to serve the web pages; two farms were used for web site content storage, utilizing SQL Server 2005, Microsoft Clustering Services, Windows Server 2003 Datacenter Edition, and RAID 5 arrays, providing fault tolerance; another farm was used for website development using Windows Server 2003 Standard Edition and another farm was used for administration, utilizing Windows Server 2003 Enterprise Edition. Worked directly with the PHP and C# developers to setup appropriate environments for new projects and improved the existing environments through research and testing. Installed and networked mostly Dell servers; some with RAID configurations, installed and configured the operating system, created and configured access the SQL databases, configured and supported active directory security, access rights, OU membership, specialized GPOs; configured VPN. Investigated and fixed issues with hardware and operating systems. Scheduled and tested regular backups. Configured IIS application pools and Apache Servers. Remained available 24/7in case of emergency. Worked from home a lot via VPN at night, implementing improvements to the Operating Systems and their components. Designed new strategies to better assist our customers whether it was with new software, application reconfigurations or hardware upgrades. Used VMware to test new configurations of Windows Server 2003 to use in production, Fedora tests and to test the potential upgrade of some servers to Windows Server 2008 to utilize the new technology; mostly IIS 7.

ECPI through TekSystems (Contract) 2007 Charlotte, NC

IT Teacher

Taught at ECPI in Charlotte as a substitute for two weeks for the Windows Server 2003 I class. (Nov. 5th-15th) Taught “A+ Essentials” the last term(Nov. 15th-Dec. 20th), which is a guide to the CompTIA A+ Certification and “Networking 1”, which covers the basics of networking, including the OSI model, TCP/IP and related protocols, routers, hubs, switches, bridges and all other related networking hardware including cabling and NIC’s.

Standard Technology 2006 – 2007 Warner Robins, GA

Systems Administrator/ IT Help Desk Technician

Systems Administrator: Designed, implemented and supported a Windows Server 2003 Standard domain to support employee computers and student laptops. Designed, implemented and supported a Microsoft Exchange Server 2003 infrastructure to allow employees access to email both inside and outside the office. Designed, implemented and supported DNS, WINS, DFS, Active Directory, Printer Pooling, Network Load Balancing, Group Policy, DHCP, IIS 6, WSUS, Remote Desktops, VPN, File Sharing, and Wireless networks. Designed and deployed ISA 2004, SQL Server 2005, Share Point Portal Server 2003, Exchange Server 2003, Norton System Works 2005, Office 2003, Share Point services, Windows XP and Adobe Professional. Utilized VM Ware in the classroom to provide the students with different configurations.

IT Help Desk Technician: Provided technical assistance to the Education and Training Division at Robins AFB. Supported 3 buildings with approximately 20 classrooms, each with 15-25 student computers in them. Supported the IT Division with Exchange 2003, Active Directory, DNS, DHCP, Routing and Networking. Provided support to approximately 25 staff computers. This included the design and installation of classroom networks as well as implementation and support of Windows XP, Active Directory, group policy, basic TCP/IP networking, smart cards, projectors, scanners, Norton Antivirus Enterprise, security policy compliance and fax machines. Upgraded individual computer components and entire desktop systems, made Ethernet (Cat 5, 5e & Cat6) cables and performed basic printer and scanner repair.

References Available Upon Request

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