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Customer Service Manager

Location:
Dripping Springs, Texas, 78620, United States
Salary:
40000
Posted:
April 17, 2012
Email:
tspzda@r.postjobfree.com
Contact Info:
****************@*****.***


SHAWN W. FREDRICK

*** ********** ***** **.

Dripping Springs, TX. 78620

(940) ***-****

tspzda@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Austin Staffing,Inc.

**/****-**/****

Staffing Manager (lay-off)

• Sourced candidates for open employment positions including IT, engineering, marketing and pharmaceutical research

• Posted ads on job boards, online sources and business chamber of commerce sites.

• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate database.

• Used internal database for candidate tracking, interview and hiring process.

• Conducted candidate interviews over the phone and in person interviews.

• Presented candidates to clients.

• Coordinated interviews for candidates.

• Negotiated formal job offers including full time, temporary and temp to hire opportunities.

• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.

Evolv

03/2011-04/2011

On-Site Recruiter for Harte-Hanks (contract)

• Sourced candidates for open employment positions including help desk, customer service and sales.

• Posted ads on job boards, online sources and business chamber of commerce sites.

• Interfaced with specific technical schools to post ads and source candidates.

• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate list.

• Used internal database for candidate tracking, interview and hiring process.

• Conducted candidate interviews over the phone and in person interviews.

• Presented candidates to clients.

• Coordinated interviews for candidates.

• Negotiated formal job offers.

• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.

Time Warner Cable (Austin, TX.)

10/2009-12/2009

Recruiter (contract)

• Source candidates for open employment positions including help desk, customer service, installation technicians and managers.

• Coordinated with technical schools regarding potential openings and pipelining new candidates.

• Conduct candidate interviews and recommend candidates to hiring managers.

• Coordinated required testing and scheduling of tests with candidates and other internal employees. Testing was required for all candidates.

• Used internal database for candidate tracking, interview and hiring process.

• Scheduled interviews for candidates with the appropriate hiring managers.

• Extended formal job offers for full time opportunities.

• Coordinated with other HR employees for onboarding process.

Progressive IT (Dallas, TX.)

01/2008-06/2009

Recruiter

• Sourced candidates for open employment positions including help desk, customer service, developers (web, java, SQL), system and network administrators, project managers, accounts receivable and accounts payable.

• Posted ads at job boards, online sources and business chamber of commerce sites.

• Interfaced with specific technical schools to post ads and source candidates.

• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate “hotlist”.

• Used internal database for candidate tracking, interview and hiring process.

• Conducted candidate interviews over the phone and in person interviews.

• Presented candidates to clients.

• Coordinated interviews for candidates.

• Negotiated formal job offers including full time, temporary and temp to hire opportunities.

• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.

North Texas Job Corp (McKinney, TX.)

10/2007- 01/2008 (temp)

Career Prep. Instructor

• Teach career counseling classes.

• Instruct students in professional conduct.

• Teach students how to write professional correspondences.

• Show students how to look for jobs.

• Teach interviewing skills.

• Teach Wellness classes.

• Teach IT classes.

Cottonwood Financial (Irving, TX.)

11/2006 - 04/ 2007

Operations Team

• Resolve all issues involving financial transactions that cannot be handled by store personnel.

• Process daily financial reports.

• Responsible for opening new stores, including set up, marketing and day to day operations.

• Handle logistics for new store openings, ensuring that all proper documents and supplies are shipped to the store.

• Fill in for any store personnel or District Manager as needed.

• Schedule Ops Team members for irregular shifts.

• Update policies and procedures for the Operations Team and store manuals.

• Interview, hire and train new store managers.

Innovative Staffing (Dallas, TX.)

03/2006- 10/2006 (Layoff)

Corporate Recruiter

• Sourced candidates for open employment positions including help desk, customer service, developers, and system and network administrators, project managers.

• Posted ads at job boards, online sources.

• Interfaced with specific technical schools to post ads and source candidates.

• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate “hotlist”.

• Used internal database for candidate tracking, interview and hiring process.

• Conducted candidate interviews over the phone and in person interviews.

• Coordinated required testing and scheduling of tests with candidates for high volume role.

• Presented candidates to clients.

• Coordinated interviews for candidates.

• Negotiated formal job offers including full time, temporary and temp to hire opportunities.

• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.

HBS Systems (Richardson, TX.)

11/2005-01/2006 (Layoff)

Customer Support

• Receive inbound calls from customers.

• Tech support for accounting software.

Ford Motor Credit (Irving, TX.)

02/2004 -11/2005

Customer Service Representative

• Initiated collection calls.

• Posted updates to accounts.

• Received and administered inbound calls.

• Analyzed accounts without accurate contact information.

• Initiated first level skip tracing on delinquent accounts.

EDUCATION

Master of Science, University of Southern Mississippi

Emphasis - Sports Management

December 2001

Bachelor of Science, University of Southern Mississippi

Major - Sports Management and Coaching

Minor - Business Administration

December 1999