JACKALIN J. WILLIAMS

**** **** ****** *****

Fort Smith, AR 72908

Home: 479-***-****

Cell: 479-***-****

OBJECTIVE:

I am a motivated results-driven individual who has the drive for success. I have extensive experience in customer service and always up for new and exciting challenges. I am a team player but can also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

SUMMARY OF QUALIFICATIONS:

• Excellent customer service/client relation and interpersonal skills

• Able to easily prioritize and multi-task work responsibilities with little supervision

• Team-oriented, highly organized, detail-oriented, and possess a positive attitude

• Excellent reporting, documentation, and data entry abilities with strong written and

verbal communication skills

• Possess solid research and analysis capabilities

• Higher-level critical-thinking skills and strong problem solving/follow-up skills

• Strong work ethic, goal oriented, and professional demeanor

• Quality focused, thorough, and able to resolve conflict with an objective disposition

• Computer Skills: Microsoft 2003/07: Word, Excel, Outlook, PowerPoint, Publisher, Mincron

AS400, and Internet Applications

• Office Skills: Typing, 35-40 WPM, ten-key, answering multi-line telephone system, mail

distribution, copy/file/fax, and provide additional office support as needed

EDUCATIONAL BACKGROUND:

• Project assistant with the NRCS (Natural Resources Conservation Service) in developing

curriculum along with PowerPoint presentations for conservation education for grades K-3;

published January 2007

• Associates of Arts, 2006

University of Arkansas Fort Smith, Fort Smith, AR

• High School Diploma, 1992

Mansfield High School, Mansfield, AR

PROFESSIONAL EXPERIENCE:

• March 2008 to present: BRUCE-ROGERS COMPANY

601 Wheeler Avenue, Fort Smith, AR 72902 479-***-****

Accounting Clerk: Duties included but not limited to heavy data entry, ten-key, multi-line phone usage, customer service/client relation skills, inventory control, copy/file/fax, daily reporting and invoice documentation and reconciling customer statements. Serve as backup for Accounts Payable, keying A & B-payables, credit memos, and reconciling B-payable vendor statements. Serve as backup for Accounts Receivable, inputting customer payments via cash/check/credit card and accepting customer payments on accounts, and overall customer service.

• January 2004 to December 2006: Full-time student at the University of Arkansas Fort Smith

5210 Grand Avenue, Fort Smith, AR 72913-3649 479-***-****

• September 2001 to December 2003: EXIDE TECHNOLOGIES, INC.

4115 South Zero Street, Fort Smith, AR 72903 479-***-****

Materials Specialist/Receptionist: Duties included but not limited to heavy data entry, ten-key, and multi-line phone usage, customer service/client relation skills, inventory control, copy/file/fax, reporting and documentation, and daily submission of Excel spreadsheets for overall plant output reports

• September 1997 to September 2001: BEVERLY ENTERPRISES, INC.

One Thousand Fianna Way, Fort Smith, AR 72919 479-***-****

Insurance Verification: Duties included but were not limited to heavy data entry, ten-key,

and multi-line phone usage, verified supplementary and secondary insurance requests as well as Medicare part A and B, customer service/client relation skills, strong research and analysis skills, reporting and documentation, and copy/file/fax

Accounts Payable: Duties included but not limited to research and analysis, customer service/client relation skills, reporting and documentation, heavy data entry, ten-key, check processing, copy/file/fax, and microfilm

• June 1993 to August 1995: WAL-MART #141

8301 Rogers Avenue, Fort Smith, AR 72903 479-***-****

Service desk: Duties included but not limited to customer service/client relation skills,

money handling, ten-key, checking, and inventory control

REFERENCES:

Dr. Zoë Morgan , Professor of Humanities ~ University of Arkansas Fort Smith

1100 Kensington Way

Fort Smith, AR 72903-2826

Home: 479-***-****

Work: 479-***-****

Crickett R. Thomas, RN, Case Manager ~ Golden Living

840 West Hwy 96

Mansfield, AR 72944-9546

Home: 479-***-****

Work: 479-***-****

Sherri Penix, Principal ~ Euper Lane Elementary

10605 Dundee Court

Fort Smith, AR 72908-0963

Home: 479-***-****

Work: (479) 452-260

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