Jean Louis Kalala

tel 817-***-****

Qualifications:

Cisco “CCNA “ Certified Network Associate

A+ CompTIA certified computer technician

NETWORK+ CompTIA certified technician

Cisco CCNP (in progress )

Experience:

COMPUCOM (Dallas, Texas): May 2011-present

Level II network specialist engineer

Duty: Remote troubleshoot of Lan and Wan connectivity by use of “telnet, ssh through tools like PROCOM, PUTTY, TERA TERM etc...

Reconfigure Routers and Switches by use of CISCO CLI interface, this reconfiguration could go as deep as rewrite the whole device configuration, or improve some aspect of the configuration for better connectivity .

Break/fix hardware part for routers and switches such as Wic card or assist change or remove Fans on router.

In charge of more than 24 network clients in monitoring, creating tickets and troubleshooting if necessary using various tools such HPO,NETCOOL, et... and various vendors technical website .

Escalation to specific vendors :ATT, SPRINT, VERIZON, ect...

ATT (Richardson, Texas) Aug 2010 - Apr2011

NOC Support Technician

Layer (1) and layer (2) network support and ticketing.

Install, setup and configure routers (Cisco 2600 series)

Responsible for disconnecting/reconnecting circuits (OSPF, RIP v2, etc…) utilizing Clarify,Netcool and Solid to assign IP addresses.

Perform Circuit down testing using: Ping, trace route, etc… or remoting into the router to reconfigure.

Setup and add specific PC Mac address to a switch in the appropriate LAN.

24/7 environment include on call (in some cases).

Escalation of scheduled to the appropriate cicruit ventdor (sprint, verizon, att, ect..) and internal escalation to the layer (3) team as needed.

Wistron Company 2008 – 2010

Computer Technician / Help Desk Support

Perform general testing of motherboard

Perform specific test of computer hardware (memory, modem, hard disk drive, processor, etc…)

Assembly and disassembly of computers

General inspection and testing of finished jobs

Answer phone and assist customer with minor hardware or software issues.

Onsite (at the client’s premises) trouble shoot and fix hardware or forward the job to the company building.

Chase Bank 2007 – 2008

Computer Technician / On site IT support (Contract)

Responsible for testing the circuit/network connection for the branch.

Perform loop back testing.

Redeployment of the IT equipments

Notify supervisors and other personnel of equipments problems, and assist in identify and correct these problems.

Discuss inspections results with those responsible for products and recommend corrective actions

Test and repair defective communication equipment.

Maintenance of the general I T equipment

Education:

A+ CompTIA certified computer technician

Network+ CompTIA certified network technician

Cisco “CCNA “ Certified Network Associate

BACHELOR DEGREE IN Computer Science and Information Technology FROM THE “UNIVERSITY OF KINSHASA “

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