Customer Service Administrative Assistant

RENEE L JOHNSON

Huntington Beach, CA *****

714-***-**** | ******@*****.***

GUEST SERVICES REPRESENTATIVE

Administrative professional with extensive effectively experience providing administrative support to staff ensuring that office tasks were coordinated and scheduled in an efficient manner; handled accounts payable receivable and payroll functions, working to ensure that company operated in a very efficient manner.

SUMMARY OF QUALIFICATIONS

• Experience and strong customer service skills with ability to demonstrate positive results, professionalism and focus on client satisfaction.

• Exceptional organizational skills including the ability to multi-task, set priorities and follow up on commitments.

• Working effectively in team support environment or independently, to achieve goals.

• Computer savvy: Proficient in windows environments, MS Office, Internet research and database management.

PROFESSIONAL EXPERIENCE

Seasonal Cashier/Sales floor 2010-2011

Target, Westminster CA

• Provided customer service and cashiering duties to include scanning merchandise and taking cash and debit/credit card payments

• Inspected products prior to restocking to ensure that there was no damage to merchandise.

• Assisted customers with exchanges and refunds of merchandise.

• Cleaned and organized merchandise as needed.

Administrative Assistant 2003-2009

Johnson & Johnson Auto Care, Everett, WA

• Generated quotes and invoices for auto repairs using proprietary database tool.

• Sourced and purchased parts and supplies needed to repair vehicles.

• Decreased cost by identifying vendors that could meet cost targets and credit terms.

• Successfully marketed services through partnerships with local grocers and weekly advertising publications.

• Responded to all incoming correspondence from local, state, and federal agencies.

• Conducted all accounts payable/receivable and bookkeeping functions for company.

Customer Service Representative/Banker II 1999-2003

Washington Mutual, Bothell, WA

• Exceeded goals by handling 100 to 200 calls per day working with customers over the phone to provide outstanding support and information on products and services.

• Resolved customer grievances to ensure repeat business.

• Accurately processed banking transactions and follow up procedures.

• Awarded employee recognitions for providing outstanding customer support.

Contact this candidate