Natalie A Johnson

*** * ******* **** *, Houston, Texas 77003 832-***-****, tok5nr@r.postjobfree.com

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WORK EXPERIENCE

Affiliating Computer Service (ACS) December ‘08 – Present

Customer Service Representative

• Deliver excellent customer service and build customer satisfaction and loyalty.

• Strive for one call resolution of customer issues.

• Complete ongoing training staying abreast of product, service and policy changes.

• Provide effective and timely resolution of a range of customer enquiries.

• Demonstrate best judgment in the disbursement of adjustments and credits.

• Increase customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Comfort Inn and Suites June ’07 – September ‘07

Front Desk Clerk

• Proper check-in and check-out of guest in computer

• Booking phone reservations

• Courteously welcome guest to hotel

• Making sure that guest enjoy and comfortable and rewarding stay

• Collect and post payments and charges to guest account

• Dealing with in house and phone inquiries in a professional manner.

Affiliating Computer Service (ACS) September 1999 - June 2007

Customer Service Representative

• Handled a high influx of inbound calls within a dynamic call center environment.

• Managed multiple priorities and maintained effective results in a quota driven workplace.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

• Exercised strong interpersonal communication skills with customers and department personnel.

• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

• Utilized multiple call center support applications to efficiently assist customers.

EDUCATION

Houston Community College Currently Majoring in Liberal Arts

Kenilworth H.E.A.R.T Academy 1995-1996 - Clerical Receptionist

Faith Maternity Medical Practical Nursing 1993-1994 - Practical Nursing

Maldon Secondary School 1988-1992 - Graduating Certificate

COMPUTER SKILLS

MS Word and Excel