Damon L. Young

**** ****** ***** **

Florissant, MO 63031

314-***-****

Available to discuss a challenging and responsible position where my education and experience can be fully utilized to both of our mutual benefit.

Summary of Qualifications…

Ability to work well with all levels of personnel management.... excellent communication skills.... strong interpersonal skills.... outstanding technical skills…. experienced in software installation and troubleshooting…. part of a team that has successfully implemented an EMR to an entire region.

Education…

* Cleveland Junior Naval Academy High School 1992-1996

General education, diploma received

* Missouri State University (formally Southwest Missouri State University) 1996-1997

Computer Science study

* Washington University in St Louis 2003-2004

Psychology and Business Administration study

Work Experience …

WASHINGTON UNIVERSITY INFORMATION SYSTEMS

Job Title: User Support Analyst (Help Desk) (May,2002 – Feb,2006)

Duties:

* Assisting end users with computer hardware and software issues.

* Logging and escalating calls reported by users.

* Answering the help desk calls and providing first level troubleshooting and support.

* Practice Management System (PMS) updates.

WASHINGTON UNIVERSITY INFORMATION SYSTEMS

Job Title: Application Support Analyst II (TouchWorks (EMR) Application) (Feb,2006 – March,2007)

Duties:

* Provide analytic and application support for set-up and design.

* Participating in integration testing and issue resolving.

* Conduct system maintenance activities.

* Resolve software problems that are referred by first level help desk support.

* Manage dictionary maintenance between Electronic Medical Record (EMR) and PMS.

* Assist in new implementation roll-outs.

* Test and analyze new software and evaluate use and potential benefits.

* Monitor interface activity and review issue log to identify problems and problem patterns.

SISTERS OF MERCY HEALTH SYSTEM

Job Title: Application Coordinator (Epic Certified (ADT/Prelude and Cadence)) (March,2007 – Present)

Duties:

* Provides subject matter expertise and consistent, effective business support and service on operational processes.

* Provides applications support and maintains data standards, function and processing of these applications.

* Assists in the analysis, review and testing of any revisions, upgrades and processes prior to implementation of corporate, regional or local initiatives.

* Identifies, analyzes and recommends innovative improvements and enhancements to operational processes and system automation.

* Prioritizes and implements changes as appropriate, in a timely manner, correctly, and with appropriate communication to the customer.

* Coordinates with other team members to eliminate redundancy and negative impact on other processes.

* Identifies and documents issues that may impact overall operational support and implementations and brings these issues to the attention of an Application Lead.

* Ensures integrity of process and system standardization across the Health System.

* Provides support to the Training team in creating standard curriculums and competency testing.

* Acts as a direct liaison between users, technical support, operations personnel and software vendor support services to identify and correct problems.

* Provides support for the quality control and error management of new and existing operational processes.

* Develops and coordinates business process standards/best practices, shared reporting needs, and any other additional processes/procedures.

Strengths…

Competent.... Reliable.... Fast learner.... Enthusiastic.... Ability to meet exact specifications.... Pride in quality performance and achievement.... Adheres to the quality standards of my employer, including communication, personal leadership, respect and teamwork.

References…

Available upon request

Contact this candidate