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Sales Customer Service Development Marketing Software

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Country: United States
State: Florida
City: Sarasota
ZIP: 34231
Salary: 75k
Posted date: 11/25/2011   all resumes
Email: tkmol9@r.postjobfree.com
Contact Info: ******.*******@*****.***
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Anthony M Palmer

**** ********* ****, ******** ** 34231
Cell: 941.***.****
tkmol9@r.postjobfree.com
OBJECTIVE

Director, Information Technology and Training

Strong background in technology management including strategic planning and budgeting, infrastructure development, and support services. Extensive experience in providing network and workstation technical support. Developed and managed technology training center and staff. Developed successful Distance Learning initiatives. Proactive in evaluating and implementing new technology in support of the organizational mission.

EDUCATION

University of Minnesota Morris
Bachelors of Arts degree: Business, Economics
Minor: Political Science
University of Minnesota, Minneapolis
Bemidji State University

SUMMARY OF QUALIFICATIONS

• Over 15 years direct technology management experience in university and business environments.
• Developed and supervised workstation, networking and training support services.
• Wrote well-received comprehensive technology strategic plans and other documents.
• Planned and implemented organization network /communication infrastructure.
• Provided oversight for budget development and management for implementation of the planned technology initiatives.
• Strong experience in consensus building to assure successful acceptance and implementation of new technology initiatives.
• A pro-active, self-motivated, goal-oriented and results-based philosophy.
• Extensive experience in developing and providing technology training.
• Very strong internet development and programming skills.
• Excellent computer, networking and technology skills.
• Strong communications skills both oral and written

PROFESSIONAL BUSINESS EXPERIENCE

Director, Information Technology Janbury, Inc May, 2009 – Current
Responsible for development and maintenance of Company’s technology infrastructure and
SaaS product Development

• Develop, install and maintain IT resources including servers, networking, voice and data communications
• Develop Software as a Service Internet-based systems
• Oversee Programming development team
• Develop web presence and applications and collaterals
• Develop technology training programs and presentations
• Deliver technology sales presentations on-line and in-person
• Manage technology staff
• Provide short, mid and long term technology planning and budgeting

Chief Technology Officer Medical Conebeam June, 2007 – April 2009
Co-management of company with medical distribution rights for Italian manufactured cone beam computed tomography systems.
• Develop on-line marketing and sales systems allowing field representatives to create customized sales packages from any internet accessible workstation
• Oversee company information systems, technology and staff
• Responsible for developing proposals and negotiating contracts
• Provide technical support and sales presentations both on-site and virtually over the Internet
• Develop and deliver high-end technical training on computed tomography and computerized imaging and diagnostics
• Develop and implement marketing programs, materials, web sites and multi-media presentations
• Design and develop on-site training courses and materials for physicians and staff
• Technical liaison with Italian programming staff implementing computerized software enhancements
• Pro-actively develop synergistic relationships with industry related companies
• Actively identify and develop potential clients for corporate technology

Chief Operating Officer Aperio Services May 2006 – June 2007
Position provides operational oversight for all departments including sales, marketing, accounting, IT installation, training and service involved in the sales and distribution of medical tomography systems throughout the United States and Canada.
• Develop and implement computerized sales and tracking systems resulting in reduced costs and increased customer satisfaction
• Manage and develop IT technology and staff
• Responsible for developing proposals and negotiating contracts
• Develop and implement corporate marketing plans
• Oversee and develop corporate marketing collaterals including print and on-line
• Provide technical sales support and training for sales representatives and at major industry conventions and trade shows
• Develop project budgets and revenue forecasts
Director, Customer Service Aperio Services December 2001 – May 2006
Recruited to develop a total customer service program with procedures to take the client from initial contact through sale, installation, training and support.
• Designed and directed the update of computing infrastructure
• Developed and produced corporate web presence and intranet
• Developed marketing collaterals print and on-line
• Oversight for extensive tradeshow schedule
• Responsible for developing proposals and negotiating contracts
• Develop departmental strategic plans and associate budgets
• Computerized workflow procedures to track each phase of the sales/installation process
• Designed training courses specifically for sales staff, technical support personnel and end-user
• Designed and implemented on-line help call tracking system to quickly address client issues and identify and address recurring problem areas
• Provide technical and sales presentations to current clients and potential buyers
• Installed corporate video conferencing system used for on-going client training and support
• Attended and provided technical expertise at all major industry conventions and trade shows
• Developed and produced marketing plans, brochures and materials

Chief Technology Officer Surgical Safety Products April 2000 – August 2001

Position is responsible for all corporate technology and product development. The company developed and delivered on-line training modules and courses to hospital staff and physicians on a wide variety of medical procedures and technologies.

• Indentify and implement technology solutions for product development and delivery
• Oversee technical, development and networking staffs
• Serve as technical liaison between Sales/Marketing and clients
• Develop on-line and print marketing collaterals
• Provide strategic planning for short, mid and long-term corporate goals
• Develop and oversee technical budget
• Manage financial/accounting software systems
• Provide leadership and direction as senior management staff member
• Responsible for overall development of high-end, on-line interactive education products
• Oversee and direct multiple database-driven web site development efforts
• Identify and implement Internet/intranet applications and workflow solutions
• Identify, evaluate and implement emerging technologies for product development

Director of Operations SATS June 1999 – February 2000

Responsible for overall operational oversight of all departments including sales, marketing, service, training and documentation. Company provided technical training to Fortune 500 clients with diverse computing environments.

• Oversee Marketing/Sales projects and collateral development
• Manage finance/accounting information systems
• Manage development of business software products
• Responsible for developing proposals and negotiating contracts
• Responsible for developing revenue streams by renting company facilities and developing and delivering technology-based short courses
• Supervise training/technical documentation and MIS departments
• Develop strategic and business planning documents
• Improve operational activities and processes through the application of technology
• Developed on-site training center to deliver technical short courses

PROFESSIONAL ACADEMIC EXPERIENCE
Director, Institutional Technology Manatee Community College April 1993 - February 2000

Position worked with college administration to develop technology strategic planning and budgeting. Responsible for implementing, maintaining and providing training for college-wide technology initiatives.
• Developed short, mid and long range technology plans and budgets
• Managed the installation of the fiber-optic infrastructure on the Bradenton Campus
• Planned, developed, installed and maintained the MCC web servers and ISP services.
• Developed and supervised development of Websites, content and applications
• Managed, trained and supervised college-wide networking/technical support staff and web development personnel
• Designed and implemented the MCC Help Desk on-line reporting system to track and manage all PC and network related help requests
• Planed, developed, installed and maintained college-wide Local Area Network comprised of a fiber optic backbone supporting Novell 3.12, Novell 4.11, Microsoft fileservers, IBM AS/400s midrange systems
• Developed and managed multi-campus WAN services
• Developed and provided training on network operations and facilities
• Planned and implemented all network services including, Internet access, E-mail, electronic documents, faxes, printers, scanners and other communication systems
• Responsible for development and operation of the college training center, The Renaissance Center, devoted to promoting the use of instructional technologies in the classroom and related activities
• Spearheaded the effort to install video conferencing capability between Bradenton and Venice campuses to support meetings and distance learning
• Supervised full-time Graphic Artist and Multimedia Specialist
• Evaluated new technologies to assess potential benefits to the college
• Oversight of design and development of electronic materials
• Provided consultation for faculty and staff on instructional technology projects
• Specified and obtained related hardware, software, and services for faculty, staff and labs
• Prepared and managed budgets for reporting departments
• Published and edited in-house newsletter Connections
• Supervised and developed Computer Services Information Center
• Developed technologies in support of Distance Learning initiatives

Vice Chair Technology Management Team
• Committee responsible for reviewing all computer related plans and purchases
• Provide technical consultation to committee members and executive board
• Develop budgets and equipment/services/software bid specifications

Chair of Instructional Computing Committee
• Charged with continuing development of computing in support of instruction
• Introduce multi-media technologies to faculty
• Develop training programs to increase faculty computer literacy
• Develop presentations for departmental meetings to explain the future of computing
• Oversee subcommittee projects

Adjunct Faculty
• Instructor for Computer Science courses in programming and multimedia

Supervisor of Systems and Programming MCC June 1989 - April 1993
• Responsible for developing, maintaining and enhancing all software applications
• Assign project priorities and deadlines and monitor and adjust project requirements
• Supervise staff programmers
• Evaluate Programmer performance and develop opportunities to upgrade programmer skills
• Develop training on using college software systems

Co-Acting Chair University of Minnesota 1988
Provide management and supervision of all aspects of the university’s Computer Services Center including the development and delivery of a wide verity of technical courses for faculty and staff related to computing, word processing, spreadsheets, database access and programming.

Senior Systems Programmer University of Minnesota 1980 – 1988
Responsible for all computer hardware and software systems as well as supervision and training of computer systems staff

Applications Programmer University of Minnesota 1978 – 1980
Develop software to support various university computing initiatives and needs. Provide training and materials on the use of the applications and technology in general.

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