Flat No. ***, Ayaachi Apartments, Sector **, (Near D.P.S) Gurgaon– 122 001 Mobile: +91-981*******

Landline: +91-124-******* ®

tje3go@r.postjobfree.com

Akhilesh Kumar Tiwari

Delivery Manager – IT

Career Summary

Result driven professional with significant experience and project accomplishment persona in Information Technology with 15 years+ of revolutionary triumph. Possess the aptitude of conveying sophisticated deliberation. Innovative individual with proven ability to identify, analyze and solve problems to increase customer satisfaction and control costs through expertise in, program development/management, IT Quality Processes, models - CMMi, ITIL, ISO, client training and cross functional team leadership. Exceptional in project management through strategy, design, and objected oriented technologies with both domestic and international techniques. Demonstrated skills in organizing workflow from group planning sessions through implementation in varied industries and capitalizing on primary competencies of technical and design teams.

Career Objective

Well organized in project accomplishments and holds a proven track record of innovative implementations, aspire to work in Senior / Responsible positions with expertise in the management of business process, data warehouse and infrastructure to enhance the business and increase personal augmentation, I propose myself with:

 To initiate business requirements analysis in managerial coordination with project executions.

 Exceptional in accomplishments of large/key Project management/process.

 Competent with a large number of teams of differing cultural back grounds under wide geographical isolations, brought up a strong team coordination mentoring with the team.

 In-depth understanding of customer requirements as has spent 12 years of time in customer’s locations.

 Adept in IT quality processes and models in CMMi, ITIL and ISO.

Notable Accolades

 Received Appreciation Award for Outstanding Work on the project INGENIUM (“Project MyLife”) developed by SOLCORP [Canada] and project handled for Max New York Life Insurance Company Ltd. during my tenure with Path Infotech Limited.

Professional Experience

Delivery Manager – IT

UnitedHealth Group IT, Gurgaon India (Fortune #21 company of the world) Mar’ 07 – To Date

Key Responsibilities (UHG India Gurgaon office) as a Delivery Manager - IT

 Managing 16 projects in following technologies (.NET, SSIS, SQL Server 2005, Java, J2EE, Oracle, BO, SAS, Mainframe and QA related projects) in my portfolio of 4 different US Organizations - UHC, Ingenix, ETS and OHSB falling under UHG US with the team size of 104 person out of that I have 84 billable resources with projects revenue savings ($3.5 Million approx. INR 14.70 Crore) based in UHG IT US & India.

 Reporting to Sr. Management of UHGIT US & India & I have 2nd highest position in the organization (Grade wise).

 Roadmap planning with the Line of Business (LOB) executive. Understanding-meeting business requirements & mapping business requirements into engineering deliverables

 Managing and coordinating all 16 projects of UnitedHealth Group Information Technology India while communicating with US Onsite team & Business Segment Owners (Vice President’s IT, CTO’s, and CIO’s).

Professional Experience [Contd.]

 Accountable for project delivery

 Staffing, Reporting and Problem Resolution, driving project execution

 Creation and leadership for global execution team

 Work with project managers setting direction and removing obstacles

 Budgeting responsibly and execution meeting financial responsibilities

 IET’s interface to customer

 Global Resources

 Managing other tasks of Managing task pertaining to Direct Reports (vacation approval, evaluations, 1-on- 1)

 Monitor assignment delivery of local and global resources

 Key Activities as a Delivery Manager IT

 Release Management

 Management & Containment of requirements to meet business needs

 Coordination of cross organizational activities as it impacts the project delivery

 Ensure the product meets project exit criteria for functionality and quality

 Beta test site management with score-card

 Coordination of training of the operations, implementation and support teams

 Project Management

 Tracking requirement delivery, project management and reporting project status

 Maintaining scope control, reporting the impact of changes to requirements or new requirements

 Scheduling resources against development records

 Identifying and agreeing upon milestones with LOB product managers

 Provide Overall Leadership to the Project

 Ensure that Ingenix standards are followed (IET, LOB and Corporate).

 Define the product technically, architecture & design

 Review and ensure program delivery plans are met

 QA Test Planning, technical Dependencies & Delivery / Checkpoint plans

 Schedule and perform governance checkpoints

 Project Milestones, Design and Technical Specification Reviews

 Test Case / Execution Review and Code Inspection & Review

 Development requirement delivery tracking

 Integrate results into IET processes (SCM, Documents, Install)

 Protect Ingenix intellectual properties

 First unique point of contact for advice on how to progress a system change / request for new piece of work.

 Structured for release delivery

 Complete project artifacts based on high-level program designs and specifications to the standards and guidelines defined by the governance team

 Detailed designs and Technical specifications

 QA test cases

 Code & Unit tests

 Execute QA tests

 Deliver milestones, iterations and releases

Chiefly responsible for:

 Coordination of Functional Organization

 Engineering's – Design, Code, Unit Test (DCUT)

 Component Testing (JUnit/NUnit)

 Interface Drivers (Web Services, Messaging, Transactional)

 Source code control integrated with Devtrack

 Quality Assurance – Design, Automate, Execute

 Test strategy and case definition

 Automation/Execution

 Shared Services

 QA, Benchmark and Performance

 DBA

 SCM – Content Management, Build, Build Verification

Professional Experience [Contd.]

Senior Project & Delivery Manager

Tech Mahindra Ltd. (Formerly known MBT), Milton Keynes, UK Jun’ 06 – Mar’ 07

Key Responsibilities (Onsite-Offsite) as an IM/KM Senior Project & Delivery Manager

 Working with the Line of Business (LoB) Managers pan BT but more specifically within Openreach and supporting the client to fully utilize the IM/KM systems (INFORMe & eAssistant), identify value add changes / new additions, proactively or at Customers direction.

 Supervise activities of Project & Delivery Managers, ensuring regular reporting to the British Telecom PMO.

 18 Direct Reports (14 British Telecom Sr. Delivery Managers) & (4 Tech Mahindra Delivery Managers) were reporting to me along with my total team size of 72.

 Reporting to BT PMO on weekly/bi-weekly/monthly project status report meeting of my all 53 different projects for INFORMe (Information Management) portal.

Key Activities as per One IT agile methodologies:

 First unique point of contact for advice on how to progress a system change / request for new piece of work.

 Obtain “sign on” agreement from customer. Facilitate production of Business case as / when required.

 Requirements capture and providing value-added EG advise to the Customer.

 Manage customer expectations by managing priorities & resources. Plan and provide for contingencies.

 Provide project plans to meet PMO requirements & provide weekly progress reports.

 Creating Statement of Requirements for progression through the existing change request process and manage through to the delivery team.

 Working with delivery team to:

 Create design specification documentation and clarify any changes to design or advice on new design.

 Ensure all stages of testing take place. Oversee Deployment involving handover to the client & support.

 Proactively seek customer sign off.

 Manage post-deployment Change Requests to successful conclusion; subsequent version changes as per early steps; and IM/KM products in-life (BAU).

 Represent Information Management programme at key forums / boards pan Openreach and Customers requirement.

Chiefly responsible for:

 Delivery of all work packages / projects under the IM/KM programme; small to medium work packages / projects E2E, managing multiple deliveries sequentially or in tandem.

 End to end Project Management

 Proactive Risk / Contingency Management and resolution of all pending issues.

 Resource allocation & agreeing priorities, managing areas of conflict across Team EG delivery clashes, resource cover during leave periods.

 Negotiating / agreeing Customer required by dates.

 Relationship management with programmes pan One IT.

 Close coordination with Customers, in the main at senior manager level up to & including Director Level, specifically where Customer is at that grade. Inspire Customers at all grades.

 Create and sustain effective Customer / supplier relationships.

Senior Project Manager

HCL Technologies Ltd. (Corporate & Head Office), NOIDA Jan’ 06 – Jun’ 06

Chiefly Responsible for:

 Reporting to CIO (Chief Information Officer) and managing a team of 72 including 3 Project Managers, 2 .NET Architect, 1 Quality Analyst Manager, 6 Project Leaders, 2 Database Administrators, 2 Designers and around 60 Software Engineers and Senior Software Engineers who reports to me.

 Defined roles & responsibility of Project Managers and Quality Analyst Manager, and also coordinated appraisal & performance review of Project Managers.

 Reporting projects development & test status to CIO (Chief Information Officer) of HCL

 Demonstration of Software Product in India & other HCL country offices in the world.

 Development of project as per plans based on the Implementation of SDLC & QMS in projects

Professional Experience [Contd.]

Project Manager-Technology

EXL Service.com (I) P Ltd., NOIDA Apr’ 05 – Jan’ 06

 Reporting to the Vice President (Software Development & Application Support) for executing software projects as per the documented EXL Quality Management System and Project Plan

 Liaison with the internal customers representatives

 Management of risks & status reporting to EXL management and internal customer

 Defining the roles of team members including Assistant Manager(s), Software Engineers, Sr. Software Engineers and Project Quality Analyst in the Software Project Management Plan

 Task allocation and performance management of team members

 Integration of different modules & Integration testing. Demonstration of Software Product.

 Development of project as per Plans based on Implementation of SDLC & QMS in projects

Project Manager-.NET

R Systems International Limited, NOIDA Oct’ 04 – Mar’ 05

 Reporting Project status to the Executive Vice President of the Company with detailed responsibilities including project execution as per documented RSI Quality Management System and Project Plan, product delivery, resource administration, and liaison with the customers’ representative.

 Status reporting to RSI management and customer

 Define roles of team members including Project Leader(s), Configuration Controller and Project Quality Analyst in the Software Project Management Plan. Appraisal of software development team members.

 Identifying the Verification and Validation (V & V) requirements for a project.

 Implement QMS and to ensure use of tools and techniques in project.

 Authorize rectification and rework of non-conforming products.

 Approve source code, accept customer supplied product and other products after inspection.

Project Manager-Microsoft Technologies

Path Infotech Limited. New Delhi Aug’ 03 – Oct’ 04

 Reporting to Executive Director–IT & Software Development for development of Software in Client–Server & Web Based Technologies / 3-tier & n-tier architecture.

 Technical guidance to Software Engineers, and Team Leaders.

Software Engineer to Project Manager-Microsoft Technologies

RSB Systems Inc. Gurgaon. Apr’ 95 – Jul’ 03

 Joined as Software Engineer and rose to the position of Project Manager (Microsoft Technologies) through a series of promotions in 8.5 years.

Education

B.A. (English)

University of Delhi

Professional Qualification

Master’s in Information Technology / Software Engineering (3 years duration) from Tata Unisys / Infotech Ltd., New Delhi.

Completed PMI Certified 35 Hours PDU’s Project Management Training Program from AstroWix India Project Solutions Pvt. Ltd. based on PMBOK 2004 based on pmi.org (PMP). 2005

Completed MSP Certified 16 Hours PDU’s Microsoft Project Workshop (2006) from Acelentia Consulting based on MS – Project 2006

Completed Six Sigma Green Belt Training Program from R Systems International Ltd., NOIDA. 2004

Certified Microsoft Official Course (Code: 2310 B) “Developing Microsoft ASP.NET Web Application using Visual Studio .NET” from Corporate Center of Advance Technologies (NIIT – SDA), New Delhi 2005

Certified Microsoft Official Course (Code: 2373 B) “Programming with Microsoft Visual Basic .NET” from Corporate Center of Advance Technologies (NIIT–SDA), New Delhi 2004

English Language Training Program “Business Communication Skills” from British Council Division (British High Commission) New Delhi 1997

Completed 90 Days Certified Official Course and Program in Data Base Management System and RDBMS from India Education Center New Delhi 1997

Six months full time Certified Course in Business Computing from Brilliant’s Computer Centre, New Delhi. 1994

AHM 250 Certified (HealthCare Basics) from Academy for Healthcare Management US 2008

Technical Skills

Operating Systems Windows 2003 Server / 2000 Server / 2000 Professional / XP / Me / NT 5.0, MS DOS 6.22, UNIX

DBMS/RDBMS SQL Server 2005, Oracle 9i, MS-Access, FoxPro 2.6

Lagunages C#.NET, ADO.NET, VB.NET, VB 6.0

Web Tools ASP.NET, HTML, DHTML, VBScript, JavaScript, ASP

.NET Framework ASP.NET, C#.NET, ADO.NET, VB.NET, XML

Tools Visio, Rational Rose, Erwin, VSS, UML

Other Technologies ADO/RDO/DAO, Active X, COM/DCOM, Crystal Reports 8.0, COM+, IIS, MTS,

ADO.NET, PL/SQL, .NET Remoting / Windows Services

Project Management MS Project 2003, MS Visio, PVCS, PTR, VSS, QMS (As per CMM LEVEL 5 Guidelines)

Personal Details

Date Of Birth 20th Feb 1974

Marital Status Married

Languages Known English & Hindi

Nationality Indian

Passport Details A7238110

Personal Interests Traveling, reading & listening music

Reference

Will be furnished upon request.

Annexure

Projects handled at UnitedHealth Group, Gurgaon India as Delivery Manager

Project UHC Oxford Java (ACME IT)

Technology Java, J2EE and Oracle

Duration July'07 to Till date

Team Size 5

Project UHC Oxford Oracle (ACME IT)

Technology Oracle Forms/Reports, Oracle PL/SQL, PRO*C, Unix, ECMAP

Duration Aug'07 to Till date

Team Size 10

Project UHC ITS Legacy Business Object (ACME IT)

Technology Crystal Reports, MS Reporting and SQL Server 2005

Duration Aug'07 to Till date

Team Size 3

Project UHC Oxford Business Object (ACME IT)

Technology Business Object and SQL Server 2005

Duration Aug'07 to Till date

Team Size 4

Project UHC HPM (Hospital Pricing Model) .NET

Technology .NET, SSIS and SQL Server 2005

Duration Sep'07 to Till date

Team Size 6

Project UHC National Que SAS (ACME IT)

Technology SAS

Duration Aug'07 to Till date

Team Size 4

Project UHC Oxford QA (ACME IT)

Technology SQL (Toad), Test Management System

Duration Sep'07 to Till date

Team Size 5

Project OHSB Prod Support (Reporting)

Technology BO, Crystal Reports, SSRS, SQL Server

Duration Feb ’08 to Till date

Team Size 3

Project SMC-IT Security (UHG IT Network SMC)

Technology Mgmt, IT Security, RSA enVision, RSA EventExplorer, HPSD

Duration Oct ’08 to Till date

Team Size 11

Project UHC ODAR Support

Technology ASP. Net, Dot Net Framework 3.0, C#, MS Reporting, MS SQL Server 2005

Duration Jan ’08 to Till date

Team Size 7

Project TNOC

Technology ASP. Net, Dot Net Framework 3.0, C#, MS Reporting, MS SQL Server 2005

Duration Feb ’08 to Till date

Team Size 4 Offshore and 5 US Onsite

Project UHC OXHP MAHP Production Support

Technology using Datastage/Autosys/UNIX

Duration Feb ’08 to Till date

Team Size 5

Project UHC Exodes Dev & QA (iCES)

Technology C++, Unix, Quick Test Pro, Performance Testing, Automated Testing Tools, Oracle, JavaScript, XML

Duration July ’08 to Till date

Team Size 9

Project TEI (Testing Environment & Integration)

Technology Cobol/Unix/Mainframe

Duration July ’08 to Till date

Team Size 16

Project HCA ARO Program

Technology Cognos/SAS/C

Duration Aug ’08 to Till date

Team Size 6

Projects Handled at Tech Mahindra Ltd. (Formerly known MBT), Milton Keynes, UK as Senior Delivery Manager

Project BT FFS TaskForce CAT [Customer Acceptance Testing] & VVnT

Technology ASP, ASP.NET, C#, VB.NET, SQL Server 2000 and Oracle 9i

Duration Oct’06 to Feb’07

Team Size 32

Description

TaskForce is field process automation, scheduling solution primarily intended for managing large mobile workforces. It schedules and allocates the work to various resources (field technicians) based on various parameters like Location, skills required, appointment date-time etc and runs at a pre-configured frequency. It also records the progress of tasks. The creation of the new item of work consists of the creation of a new schedulable Task and the storage of any additional information, in the TaskForce. This additional information is intended to support the engineer in performing the task. It might include sets of instructions and documentation and is known as Field Support Information. When the task gets dispatched, TaskForce compiles this information along with the task and sends it to the engineer. Tasks once cancelled from TaskForce are not considered for scheduling and allocation.

There are 14 instances of TaskForce, with each instance catering to tasks in a particular geography within UK.

Responsibilities:

 Onsite deputation in July’06 to build the entire team and project from very scratch to manage CAT & VVnT project.

 Management of deliverables of British Telecom based at offshore location (Noida).

 Lead a team of one Project Manager, 3 Team Leaders and 32 person team at offshore.

 Project management as per the client requirements for on time delivery and to bring the new business from the customer end.

Project INFORMe & eAssistant (Information Management Portal-Onsite)

Technology Cold Fusion, ASP.NET, C#, VB.NET, SQL Server 2000 and Oracle 9i

Duration June’06 to Oct’06

Team Size 90 [72 (offshore) + 18 onsite]

Role

Description

INFORME is a British Telecom portal where in 53 application projects has connected to this portal where in BT do all there work activities related to Information Management / Knowledge Management through this portal. It is required to maintain Application wise security, User profiles for each user, add Links for new interfaces, and allocate Links to different Roles and to add New Applications within INFORMe.

Responsibilities:

 Onsite deputation to build the entire team and set up the project from scratch to manage only one very important portal of British Telecom which is called INFORME.

 Management of deliverables as Sr. Project & Delivery Manager at onsite located in Milton Keynes (UK).

 Lead a team of 1 Project Manager, 2 Delivery Managers & 12 person team at offshore who reports me.

 Set up and follow SDLC and QMS processes for ensuring quality delivery to the client.

Project Find@HCL

Technology Coldfusion, ASP, ASP.NET, C#, VB.NET, SQL Server 2000

Duration Jan’06 to June’06

Team Size 72

Role Sr. Project Manager

Description

The project entailed the development of the system (Implemented all across HCL in India and worldwide). This portal was in 3 parts:

 Buy / Sell website just a replica of ebay.in for sell / purchase any new old items within HCL Technologies.

 Create matrimonial website again a replica of Shaadi.com

 Dating website to make friends within HCL.

The purpose of building this website was to provide facilitate employees of HCL Technologies to Buy/Purchase any items within this organization and to make the friends along with matrimonial related activity if any employee want to.

Responsibilities:

 Set up and design the project and portal from scratch.

 Ensure successful completion of the project within time and budget.

Projects handled at EXL Service.com (I) P Ltd., NOIDA as Project Manager-Technology

Project Release of SDLC & QMS Processes

Role Project Manager

Duration Apr’05 to Sept’05

Team Size 4

The assignment entailed release of comprehensive SDLC (Software Development Life Cycle) Processes as per ISO requirements. These were implemented in all across EXL as per ISO 9001 & CMM Level 5 guidelines.

SDLC has been rolled out along with certain ERP Processes also; and the total number of all these Processes / Guidelines / Checklists / Templates is around 120 approximately. Looking at the requirements being generated by audits like ISO, SOX (which talks about COBIT framework implementation from software development perspective) and to a lesser extent by BS7799, actually implemented all / most of the standards requested for compliance by any "IT Consulting Organization", which basically culminates into certain specialized skills requirement for my function viz., Segregated Support Team, Quality Manager, Testers etc.

Responsibilities:

 Management of Software Development Life Cycle Processes & Quality Management System as a Project Manager.

 Conceptualized the project and set up processes from base, by creating all the template, procedures, guidelines, checklist and other related documents based on the ISO 9001 & CMM Level 5 guidelines and implemented organization wide.

Project handled at R Systems International Limited, NOIDA as Project Manager-.NET

Project CARB (California Air Resources Board) Application for Waste Connections Inc., USA

Technology VB.NET, ADO.NET & SQL Server 2000

Duration Oct’04 to Mar’05

Team Size http://www.arb.ca.gov/msprog/SWCV/SWCV.htm

Projects handled at Path Infotech Limited. New Delhi as Project Manager-Microsoft Technologies

Project INGENIUM (“Project MyLife”)

Technology HTML, JavaScript, Servlet, COBOL, Oracle 9i and Crystal Reports 8.0 / 9.0.

Duration Mar’04 to Oct’04

Project I-LOAN Web Based Application System for CitiFinancial (Citibank)

Technology ASP, TS, IIS, COM+ (VB6), Oracle 9i

Duration Aug’03 to Oct’04

Projects handled at RSB Systems Inc. Gurgaon.

Project USA Employee Details Information System (As per U.S. & Canada) for RSB Systems Inc., USA

Technology VB 6.0 and SQL Server 7.0

Duration July'01 to March '03

Project Sales Services Information System for Parle Sales Services Ltd.

Technology VB 6.0 and SQL Server 7.0

Duration Jan'01 to Jun '01

Project Hotel Management System for Hotel Jukasso Inn

Technology VB 5.0 and MS Access

Duration April 2000 to Dec 2000

Project Airlines Ticketing Management Application for Damania Airways

Technology Developer 2000 and Oracle 7.x

Duration Oct'98 to Feb 2000

Project Fee collection system for Concourse Computers

Technology VB 5.0 and Oracle

Duration Jan'98 to Jun '98

Project Mayfield Project’s Plan for Mayfield Project Private Ltd.

Technology VB 5.0 and SQL Server

Duration May '97 to Oct'97

Project Payroll System for Flying Angles International Pvt. Ltd.

Technology VB 5.0 and MS Access

Duration Oct'96 to Feb'97

Project Show Room Management Application for AMORINO, New Delhi

Technology VB 4.0 and MS Access

Duration Feb'96 to Jul'96

Project Inventory & Billing System for Export India Corporation Pvt. Ltd.

Technology VB 4.0 and MS Access

Duration May '95 to Dec'95

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