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Customer Service Manager

Location:
Little Rock, AR, 72211
Salary:
11.50
Posted:
May 23, 2012

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Resume:

LaResha Denise Dillahunty

**** ******** **** ****

Apt. A227

Little Rock, AR 72211

501-***-****/501-***-****

th1ef7@r.postjobfree.com

Job Objective: Ambitious professional seeking Apartment Property Manager Position in a well established firm to use my skills and experience to ensure optimal company enhancement.

Highlights of Qualifications:

Committed to superior customer service

Focused on leading marketing activities, market analysis, resident relations and preparation/management of property budgets.

Immense financial management, budgeting, forecasting and cost control ability.

Conducting interviews, processing applications, scheduling, resident intake, determining eligibility.

Excellent verbal and written communication skills

Superior leadership ability, promoting safe and productive environment.

Proficient with various software including Yardi and Rent Roll Pro

Considerable experience with Microsoft Office (Excel, Word, and Outlook)

Significant appreciation of continuing to adhere to and monitor State and Federal Fair Housing Laws

Employment:

Auto Zone 06/2010- present

Parts Sales Manager-Current duties include training and team supervision to ensure excellent customer service and superior sales. Financial management of register reconciliation. Work with vendors and monitor inventory to maximize sales and cost control efforts. Continuing interaction with staff and customers to encourage optimal, professional relationships.

HDH Development, Inc. 01/1999-05/2010

Property Manager- Accountable for all aspects of the day to day operation of assigned properties. Ensured that all aspects of the properties were well maintained. Managed and directed staff to ensure maximum customer service and enhance marketing and leasing skills. Developed and implemented various systems to strengthen cost control efforts and maximize net operating income. Fostered positive relationships with staff and residents to improve resident retention. Developed reports, administered budgets, allocated resources, and ensured operational compliance with industry and cooperative stake holders.

Education includes Georgia Perimeter College and the University of Little Rock

References: Excellent references are available upon request



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