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Manager Customer Service

Location:
Plano, TX, 75201
Posted:
May 10, 2012

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Resume:

Elizabeth Overheu *** S. Good Latimer Exp. 412-***-**** Dallas, TX 75201

Professional Profile

A dedicated, hard-working professional possessing extensive experience in all areas of human resource management. Committed to success in all endeavors, on both the personal and professional level. Passionate, cheerful, and outgoing personality with professional communication skills. Maintains excellent teambuilding skills and a high level of enthusiasm. Over seven years of industry experience.

Areas of Expertise

• HR Department Startup • Orientation & On-Boarding • Training & Development

• Employment Law • Staff Recruitment & Retention

• HR Policies & Procedures

• Mediation & Advocacy • Employee Relations

• Benefits Administration

Professional Highlights

• Researched and executed MeritCards first employee benefits package through Humana.

• Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

• Developed MeritCards first-ever standardized disciplinary procedures and tracking systems enabling consistency and fair discipline processes.

• Handled all human resource related matters within MeritCard.

• Introduced a MeritCard employee and manager formal performance review.

• Kept accurate records on employee status ensuring that MeritCard did not pay towards health benefits for terminated employees.

• Administered all COBRA letters in the event of a voluntary or involuntary employee separation from MeritCard.

• Devised fun, creative and cost-effective incentive and morale-boosting programs (business cards after sixty days of employment).

Professional History

Human Resource Manager, MeritCard LLC.

August 2010 – Present

Executive Assistant Customer Service Manager, Barney’s New York, Las Vegas.

September 2007 – November 2009

Assistant Director of Admissions, Education Management Corporation.

March 2004 – September 2007

Education

Human Resources and Employment Relations, Master of Professional Studies

Penn State University, Pennsylvania, 2013

Public Administration, Bachelors of Science

University of Nevada, Las Vegas, Nevada, 2010

Affiliations

Society for Human Resource Management (SHRM)

Willing to travel References furnished upon request



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