Customer Service Manager
Resume:
Alicia D. Norman
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Knoxville, Tennessee 37938
u Objective
To obtain a position in the areas of Office Administration/Accounting and/or Customer Service
u Summary
Strengths Include:
u Assisting administrative offices in all areas of financial and insurance transactions
u Auditing
u Reconciling accounts and trouble-shooting problem areas
u Setting up and opening new offices
u Training and supervising new personnel while providing customer service and consultation
u AP, AR, bank deposits, bank reconciliations, GL Account Analysis, journal entries, and preparing sales tax returns.
u Ability to communicate effectively with people
u Well organized, dependable, and adaptable to new concepts and environments
u Skills/qualifications
Computer Software: Typing: Computer Systems:
uSAP u 85-90 wpm u Reynolds Administrative
u Microsoft Word, Excel, Access, PowerPoint u AS 400 Systems
uSage Peachtree Accounting u QuickBooks Pro u 10 Key: 1500 Keystrokes/minute
uEpicor Release 7 System u ADP u Platinum SQL Accounting Program V.4.2
u Education/Training
u Halls High School, North Knoxville Vocational-Vocational Office Education
u Corporate Sponsored Training, Specialty programs in Computer Operations
u Computer Learning Center, Upgrading Microsoft and Internet
u Employment History
Oct 02 – July 10 Packaging Corporation of America, Mascot, Tennessee, Senior Accounting Associate/Utility Person
Approved Payroll & Production, Accounts Payable, Assisted in all areas where needed
Customer Service Representative
Process orders from all customers, Order product, schedules shipments, follows up with all purchasing/vendors, maintains customer warehousing/inventory
Accounting Associate
Payroll (51 Employees), Accounts Payable, Accounts Receivable, Assistant to Controller
Aug 00 – Oct 02 Metron North America, Knoxville, Tennessee, Accounts Payable Specialist, Accounts Receivable Specialist
Payroll, Accounts Payable, Insurance Benefits
Jan 97 – Jul 00 Volunteer Highway Supply Inc., Knoxville, Tennessee, Office Manager
Payroll, Accounts Payable, Insurance Benefits
Aug 93 – Jan 97 MSSC of Tennessee (acquired Lloyd & Sheffer Company), Knoxville, Tennessee, Regional Secretary/Administrative Retail Secretary
Southeast Region Correspondence for 14 employees
Lloyd & Sheffer Company, Knoxville, Tennessee, Receptionist/Retail Secretary
Answer phones, Typing, Distributed mail, Ordered Supplies
Jul 86 – Aug 93 Harry Lane Chrysler Plymouth, Knoxville, Tennessee, Assistant to Secretary/Treasurer
Set up new offices (for acquired dealerships) Coordinated and Trained new employees
Office Manager
Supervised Employees, Accounts Payable, Insurance, closed and prepared financial statements monthly
Title Clerk Registered and Prepared all paperwork for all purchased vehicles.
u References
Cindy Bowling, Senior Customer Service, Packaging Corporation of America, Mascot, Tennessee 37806
Sally Mills, Controller, Packaging Corporation of America, Mascot, Tennessee 37806
Chris Burtner, General Manager, Packaging Corporation of American, Mascot, Tennessee 37806
Lisa Rose, Office Manager, Volunteer Express, Knoxville, Tennessee 37931
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