Windy L. Lavoie

** ******* ******

S. Grafton MA 01560

teu4fb@r.postjobfree.com

Cell: 617-***-****

SUMMARY

• Organized and professional. Highly motivated and goal-oriented.

• Experience with a variety of computer programs and software.

• Client services in various working environments.

Professional

Experience

2008-2010 AFFILIATED COMPUTER SERVICES Worcester MA

Telephone Operator Supervisor (University Hospital)

• Supervise 25 employees on a daily basis in a call center

• On call 24/7 for any employee needs

• HR/Payroll

2007-2008 AFFILIATED COMPUTER SERVICES Worcester MA

Customer Service Analyst (University Hospital)

• Installation of new Projects and upgrades

• Project Assistant for major migrations of phone system

2006-2007 AFFILIATED COMPUTER SERVICES Worcester MA

Administrative Assistant (Memorial Hospital)

• Data entry

• General secretarial duties

• Project Assistant for on call schedules

2000-2006 FIBA TECHNOLOGIES INC. Millbury MA

Administrative Assistant

• Answer multi-line phone

• Data entry

• General secretarial duties

• Assist Marketing & Sales department

• Scheduling Trade Shows

• Assist Quality Assurance department

• Book conference room reservations

• Record keeping & filing

1999 2000 ARCHER MANAGEMENT SERVICES Westboro MA

Mailroom Clerk

• Research documents for Processing departments

• Copy jobs using color and black and white machines

• Sorting and distributing of mail

• Process FedEx Airborne and UPS packages

• Deliver Staples packages

• Maintain paper in mail zones throughout building

• Book conference room reservations

1998-1999 Receptionist

• Answer multi-line phone

• Check employee ID s

• Data entry

1998 MUTUAL BUILDERS Worcester MA

Assistant

• Billing

• Copied blueprints for clients

• Data entry of building information into daily reports

1997 1998 FIRST SECURITY SERVICES CORP. Westboro MA

Human Resources Administrator

• Research potential employment candidates

• Maintained inventory of supplies and uniforms

• Scheduled training classes and interviews

• Data entry

• General secretarial duties

• Answered multi-line phone

1997 C.K. SMITH Shrewsbury MA

Night Cashier

• Reconciled nightly cash

• Responsible for closing/securing store

• Maintained inventory

1995 1997 BLACKSTONE VALLEY PHYSICAL THERAPY SERVICES Northbridge MA

Physical Therapy Aide

• Data entry

• General secretarial duties

• Admitting new patients

• Daily record-keeping and filing of medical reports

• Assistant patients with exercises related to rehabilitation

• Coordinated scheduling of appointments

• Prepared patients for treatment

EDUCATION Douglas Junior/Senior High School Douglas MA

• Graduate 1995

• New Horizons Computer Learning Center (College Courses)

COMPUTER

SKILLS Microsoft Excel Word Quick Books Windows PowerPoint Access Front Page Adobe Photoshop Pagemaker

REFERENCES Provided upon request

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