DAVID DUFAULT

***** ***** ******** 778-***-****

Abbotsford, BC, V2S 5B4 tasoww@r.postjobfree.com

TECHNICAL SALES

QUALIFICATIONS SUMMARY

• Offering over 25 years of successful experience in an OEM HD Truck dealership parts dept.

• 6 years experience as a solution-focused and results-driven parts manager.

• Outside Sales calls with and without Outside Parts Sales.

• Have hands on experience in shipping/receiving dept. and 25+ years of parts dept counter sales.

• Competent in assessing and implementing overall operations to achieve corporate objectives.

• Commended for consistently increasing sales year after year!

• Developed and implemented a training program to increase product knowledge for inside and outside sales staff; resulted in increase sales for dealership.

• A fair minded self starter, task oriented, able to multi task and dependable individual; focused on the total customer satisfaction in a dealership atmosphere.

• Ability to work as part of a team or independently.

PERTINENT SKILLS & ACCOMPLISHMENTS

Administration

• Identified and implemented process improvements to reduce operating expenses and increase efficiency, resulting in greater sales.

• Assisted outside sales staff by going through each assigned account, dissecting purchase history and devising a business plan.

• Promoted a safe and positive workplace culture.

Financial Management

• Planned and administrated departmental operating budgets for annual growth.

• Consistently recognized by industry for achieving high sales records three times out of six years; sales were increased by 12% year over year sales increase

• Through detailed analysis of product lines increased Parts Departments margins by 1.75%.

Human Resources Training & Management

• Successfully developed, trained, and managed all customer facing parts staff, responsible for coordinating customer orders and ensuring accuracy with order requirements.

• Ensured that sales staff had the necessary tools (e.g., product knowledge and high morale) to garner customer satisfaction by maintaining an ongoing schedule of vendor or product training.

• Examined current policies to ensure their relevancy; developed new policies when necessary.

• Provided training to ensure that staff were properly trained in these policies

• Managed staff by providing supervision to enhance image and satisfaction of dealership.

DAVID DUFAULT 778-***-**** PAGE 2

Sales

• Responsible for developing business with existing and new clients.

• Strategic thinker who is able to provide a business case to support your ideas.

• Creative and innovative and present ideas on how to leverage opportunities for improvements.

• Enjoy the challenge of a fast-paced environment and remain calm in stressful situations.

• To develop a long term customer relationship, you need to take the time to gain an intimate understanding of customer needs and requirements.

• Excellent customer services skills, with the goal to exceed customers expectations.

• Commended for consistently increasing sales year after year!

• Able to defuse negative customer feedback in a positive manner.

• Awarded Diamond Club award for surpassing corporate sales increase, year over year.

EDUCATION, TRAINING & CERTIFICATIONS

• Due Diligence for Employers of BC Seminar Employers` Advisers Office, June 2012

• Continuous Improvement training, Seattle, WA, March 2011.

• Have good working knowledge with ADP and Proceed business systems. 1985 - 2012

• Train to Sell, Seattle, WA, 2011

• Parts Manager Certification, Freightliner, Surrey, BC, 2011

• Parts Manager Certification, Navigate Cert. & Dev. Program, Chicago, IL, 2008-2011

• Work Safe BC Occupation First Aid - Level 1, 2010 - 2012

• Core Reports and Procedures, Chicago, IL, 2010

• Sales Management for Parts Managers, Los Angeles, CA, 2010

• Parts Pricing and Inventory Management Training, Toronto, ON, 2010

• Negotiating for Business Success with Outside Parts Sales, Chicago, IL, 2010

• Managing your Time and Territory with Outside Parts Sales, Chicago, IL, 2009

• Work Safe BC Occupation First Aid - Level II, 2006 - 2010

• Driving Profit using Maximum Impact, Navigate, 2006

• Managing Your Dealer Price Matrix to Develop Sales, Navigate, 2006

• Outside Parts Sales, Territories, Reporting and Pay Plans, Navigate, 2006

• Unparalleled Customer Service with Outside Parts Sales, Navigate, 2006

• Targeting High Potential Customers with Outside Parts Sales, Navigate, 2006

• Work Safe BC Occupation First Aid - Level I, 2004 - 2006

• International CSP Consulting Dealer education and development, 2001

• SUPERNET parts & service Technical Training (Fleet guard/Nelson Filtration exhaust systems)

• Cummins BC – parts dept. engine training course, 1999

• Finning (Cat) – parts dept. engine training course, 1998

• ATTICA Equipment LTD. – Industrial Fork Lift Certification training program, 1997, 1999, 2001 etc.

• Grade 12, Centennial, Coquitlam, BC,

DAVID DUFAULT 778-***-**** PAGE 3

EMPLOYMENT HISTORY

Parts Manager First Truck Centre Surrey, BC 2011

Parts Manager Co-Van International Inc. Coquitlam, BC 2005-2011

Lead Hand/Inside Sales Co-Van International Inc. Coquitlam, BC 1989-2006

Inside Sales Co-Van International Inc. Coquitlam, BC 1986-1989

Shipping/Receiving Co-Van International Inc. Coquitlam, BC 1986-1986

Warehouse Co-Van International Inc. Coquitlam, BC 1985-1986

SELECTED ACHIEVEMENTS

• Achieved Diamond Club Sales Award for Growth 2010

• Achieved Diamond Club Sales Award for Growth 2009

• Achieved Diamond Club Sales Award for Growth 2007

• Increased Inside Parts Sales training program with incentive 2006 - 2011

• Developed a training program for Inside/Outside Parts Sales 2006

• Promoted to Parts Manager 2005

• Ongoing continuous improvement. To enhance dealership effectiveness’ 1985 - 2011

• Promoted to Lead Hand 1989

• Promoted from Shipping-Receiving dept to apprentice Parts Program 1986

VOLUNTEERISM & COMMUNITY INVOLVEMENT

Torch Bearer, Vancouver 2010 Olympics, Hope, BC. 2010

Volunteer, Festival of the Written Arts, Sechelt, BC. 2000-Present

Volunteer, Leader/Coordinator/Advisor, Scouts Canada, Abbotsford, BC 1993-2004

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