KATHIRVEL RAMALINGAM, MBA, PMP® ITIL V*

Project Manager - IBM (6.8 years)

PMP Certified

ITIL Certified

Green Belt Certified

Agile Scrum Trained

Bangalore, India. Mobile: +91-988*******

t9b41i@r.postjobfree.com

Professional Summary

Motivated Project Management Professional (PMP Certified through PMI – Certification ID - 1379655) with over 6 years of IT project management experience. Excellent communicator and problem solver with demonstrated ability to promote a positive work environment. Effective money manager with ability to evaluate and secure beneficial vendor contracts with 2 Siebel implementation experience.

Qualification Highlights

. PMP Certification . Project Management Skills

. ITIL Certification . Negotiation Skills

. Green Belt Certified . Creative Problem Solver

. Global Testing Manager . Strong Analytical Skills

. Agile Scrum Trained . People Manager

. Decisive Leader . Project Quality Driven Attitude (Green Belt Certified)

. Strong Communication Skills Team Player

Education Qualification

2005-07-Full Time - Post Graduate Diploma in Planning and Entrepreneurship Management - Indian Institute of Planning & Management (IIPM), Bangalore, India - First Class

2005-07-Full Time - Master of Business Administration (MBA) – Finance – International Management Institute (IMI), Brussels - First Class

Certifications

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2010

ITIL V3 Foundational Level Certification through IBM

Industrially recognized Green Belt Certification, through Thomson Reuters Financial Corporation Pvt Ltd, Bangalore

Trained in Agile (Scrum) software methodologies and application through Thomson Reuters Financial Corporation Pvt Ltd, Bangalore

Applied Organizational Change Management training

Core Competencies

Industry experience – Information Technology, Investment Management & Banking

Project & Stakeholders Management

- Handling global customer management, executive leadership and result orientation. Taking care of project planning, scoping, estimation, tracking, monitoring and controlling projects. Managing Offshore/Onsite delivery Management for technical deliverables of projects.

- Helping to achieve the over all Thomson Reuters business objectives by implementing the successful project management practices from Project Initiation through Project Closing.

- Hands on experience in Project migrations and well versed with the challenges of project management.

- An effective communicator with honed relationship management, analytical & logical problem solving, solutions designing, process re-engineering.

- Extensive exposure on UAT and multi level sign offs.

- Meeting deadlines while adhering to quality norms and SLAs, achieve customer satisfaction by ensuring on time, on budget and quality delivery.

- Self-motivated versatile team player with excellent Communication, Inter-Personal skills, ability to work under high pressure and experienced in working with every level across the verticals and developers across multiple disciplines.

- Implementation of six-sigma methodology for few picked up projects at the pilot level.

Business Analysis

- Requirement analysis, elicitation & documentation, mapping the requirements & translate into functional specifications and test plans, data modeling, use case analysis, data flow documentations.

- Displayed competencies in designing activities, involving writing functional & technical specifications for product enhancements, as well as coordinating with customers for finalizing the requirements.

- Defining Project requirement specifications.

- High Level Requirement Document Preparation, UAT Document Preparation, Test Cases, Use Cases Preparation

- Managing projects, schedule, deploy, allocate, monitor, & track project progress in a timely manner.

- Implemented many projects on customer centricity, technology transition, business intelligence etc.

- Liaison with clients, internal stakeholders and Business Application for building rapport.

Information Technology

- Expertise in full life cycle development including planning, system study, analysis, design, implementation, UAT testing and support.

- Advance use of MS Project, Visio, BiZagi, Minitab, Pivot Function, Excel, Word, Access tools. Siebel EAI, EIM, Configuration

- On-site Experience – Europe (Switzerland) – Feb-2005 & March-2005.

Investment Management & Banking

- Financial analysis, capital market research, equity & portfolio analysis, derivatives, fixed income.

- Mutual funds, corporate actions, money market, analyzing sell side broker research reports.

Technical Skills

- CRM Siebel CRM (Sales), Siebel EAI, EIM, Siebel configuration

- Thomson Reuters Platform 3000 Xtra, Bridge Station, DAMON, NDA, Reference data base, TRTH, ThomsonOne,

MS Access, Siebel Analytics, SQL server, MS office suite.

- Database Environment MS SQL server, MS Access, Visual Basic.

- Business Applications MS Project, HTML, BiZagi, Visio, Minitab, Pivot Function,, Wikipedia, Power Point, Advance in

Excel PPT, Word, and Macros.

Corporate Affiliations

Position Title Role Type Companies

- Project Manager – Siebel CRM IT, Software, Siebel EAI, EIM, Configuration IBM India Pvt Ltd

- Senior Project Analyst Project Management Siebel Thomson Reuters

- Senior Market Analyst Investment Management Reuters

Project handling, Real time data support

- Market Analyst Investment Management, Financial Data Handling Reuters

Professional Experience – IBM – Project Manager Feb 2011 to Till date

Siebel Project Manager - Major roles and responsibilities at IBM India Pvt Ltd, Bangalore

- To manage Siebel CRM program releases through all phases of the SDLC and implementation.

- Prepared and circulated status of the implementation on a timely basis both to internal and external stakeholders

- To analyze, design, and implementation of the systems and network infrastructure needed to support all aspects of the Siebel development, testing, and production environmental requirements.

- To develop CRM Strategy for IBM, a road map for any future CRM enhancements & implementations.

- To Create and manage project plan for the entire initiative in MS Project indicating all the major deliverables and milestones for tracking the project progress and reporting project status to the upper management.

- To identify and evaluate new technologies for potential implementation to further achieve the company’s vision.

- Develop, implement and administer processes and standards regarding hardware, software and supporting technologies.

- Organizing, leading, and facilitating the planning process, including strategic planning, organizational planning, communications and budget management for a highly visible CRM Project.

- Review the work of team members to ensure quality and comprehensiveness and provide technical coaching and mentoring to project team members.

- Direct and manage project development from beginning to end.

- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

- Define project plans and associated project documents e.g. Project charter etc.

- Track project milestones and deliverables.

- Identify and manage project dependencies

- Set and continually manage project expectations with team members and other stakeholders.

- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

- Liaise with project stakeholders on an ongoing basis.

- Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.

- Develop and deliver status reports, proposals, requirements documentation, and presentations.

- Delegate tasks and responsibilities to appropriate personnel.

- Identify and resolve issues and conflicts within the project team.

- Coach, mentor, motivate and supervise project team members, and influence them to take positive action and accountability for their assigned work.

- Develop best practices and tools for project execution and management.

Projects Handled at IBM

Project 1: CRM 8.0.1.1

Client: IBM Sales Team

Description: There is software up gradation and addition of new functionality to the existing CRM 8.0.1. There are other applications which are affected because of this new effort as they need to up grade their application in order to meet the requirement. So there is need to interlock with different internal team in order for the successful release.

Role Played: Project Manager

- Organizing, leading, and facilitating the planning process, including strategic planning, organizational planning, and communications for a highly visible CRM Project.

- Played a Global Test Lead for the CRM 8.0.1.1 release for different phases of the software testing (UAT, COV, PVT)

- Identified and resolved issues and conflicts within the project team during the testing

- Updating the testing result in CMVC defect database and executing the records for the testing steps.

- Responsible for the overall implementation and deployment related activities

- Developed Project Brief and created Master Project Plan by merging Project plans from other vendors.

- Developed Resource plan for Development/Testing, Staging, and Pilot and Production environment of the Project.

- Prepared and executed a detailed level cutover strategy and plan

- Review the work of team members to ensure quality and comprehensiveness and provide technical coaching and mentoring to project team members.

- Responsible for Identifying and resolving project issues and escalate when appropriate.

- Communicate project status on a regular basis to project team members and upper management and participate in regular status meetings.

- Oversee the preparation and execution of conversion, implementation and contingency plans.

- Oversee the preparation and execution of system and acceptance test plans.

- Working very closely with cross-functional business areas and functions to ensure the smooth daily operations and effective communication of project deliverables.

Project 2: Sunset Work Stream

Description: There is an effort to automate the CRM Siebel 8 processes through SFA (Sales Force Automation), because of this effort there are application that will be sunset when the SFA being deployed. This will happen across different region.

Role Played: Project Manager

- Responsible for the overall implementation and deployment related activities.

- Prepare a project plan, conduct weekly status meetings

- Developed Resource plan for Development/Testing, Staging, and Pilot and Production environment of the Project.

- Identify and resolve project issues and escalate when appropriate.

- Communicate project status on a regular basis to project team members and upper management and participate in regular status meetings.

- Oversee the preparation and execution of system and acceptance test plans.

Working very closely with cross-functional business areas and functions to ensure the smooth daily operations and effective communication of project deliverables

Project 3: CRM 8.0.1.2

Client: IBM Sales Team

Description: There is software up gradation and addition of new functionality to the existing CRM 8.0.1.1 There are other applications which are affected because of this new effort as they need to up grade their application in order to meet the requirement. So there is need to interlock with different internal team in order for the successful release.

Role Played: Project Manager

- Responsible for the overall implementation and deployment related activities.

- Prepare a project plan, conduct weekly status meetings

- Developed Resource plan for Development/Testing, Staging, and Pilot and Production environment of the Project.

- Identify and resolve project issues and escalate when appropriate.

- Communicate project status on a regular basis to project team members and upper management and participate in regular status meetings.

- Oversee the preparation and execution of system and acceptance test plans.

Working very closely with cross-functional business areas and functions to ensure the smooth daily operations and effective communication of project deliverables

Project 4: Global ISV Solution

Client: IBM Sales Team

Description: There is effort to fix the code issue and upgrade the software for PPS/DIH solution. PPS/DIH is an interface to CRM Siebel and provides Business Partner information.

Role Played: Project Manager

- Responsible for the overall implementation and deployment related activities.

- Prepare a project plan, conduct weekly status meetings

- Developed Resource plan for Development/Testing, Staging, and Pilot and Production environment of the Project.

- Identify and resolve project issues and escalate when appropriate.

- Communicate project status on a regular basis to project team members and upper management and participate in regular status meetings.

- Oversee the preparation and execution of system and acceptance test plans.

Working very closely with cross-functional business areas and functions to ensure the smooth daily operations and effective communication of project deliverables

Professional Experience – Thomson Reuters – Senior Project (Automation) Analyst Mar 2007 to Feb 2011

Major roles and responsibilities at Thomson Reuters

- Overseeing financial markets and Thomson Reuters Premium Products like Thomson Reuters 3000Xtra, Elektron, Thomson Reuters Bridge Station, DAMON, Eikon, Thomson Reuters knowledge and other products.

- Facilitate meetings with the senior management, Team Manager, service delivery leaders, Operations managers & Team etc for continual review and prioritization of the client specific requests, issues and feedback, statistical reporting for progress evaluation, business changes affecting the process etc; implement the process enhancement and communicate the procedural changes to the stake holders.

- Lead and Manage multiple projects from project initiation, scope definition, process base-lining, project planning, co-ordination, monitoring, customer relationship, resource management, issues handling, milestones, management reporting, business requirements through development, testing, training and implementation. Risk forecasting and key stake holder management.

- Global Equity & Indices Symbol Changes, maintaining global ISINs, supporting real time & historical data pertaining to pricing & products on Thomson Reuters products using GEDA and EDISON applications. Customer relationship management through Siebel CRM.

- Strategic integration of multiple data sets to be in line with the organizational business proficiency (equities, fundamentals, derivatives, estimates and fixed income) with a virtual team including development, operations team and BAs.

- Product enhancements, requirement specifications, product / process enhancements, control mechanism for existing product and processes. Full fledged user interface testing and UAT performance; own the sign off responsibilities ensuring specified deliverables.

- Implement procedural enhancements as well as administer existing policies and controls to ensure that all the information is completed in a timely and accurate manner. Organize the periodic cleanses and quality systems implementation as required.

- Periodic Report handling using BO, Query handling [new, missing & suspect data] using Siebel 7.1 version. Data management using SQL.

- Leading, coaching and developing a team of data operations to ensure that all processes are completed in an accurate, timely and cost effective manner.

Major Projects Handled at Thomson Reuters

Project#1: ETI Efficiency Alpha Project

Project Description: Automation of Exchange Traded Instrument Data processes within Thomson Reuters across regions, which includes teams from Bangalore, London, Gdynia (Poland)

Major Responsibilities:

- Prepared the project plan and dataflow chart using Visio, interacted with business stakeholders in gathering requirements impacting their teams and prepared the BRD & prototype model and shared the model and took sign on the same.

- Prepared complete PRS (Project Requirement Specification), PFS (Project Functional Specification) documents and float the same for the due sign offs, Risk Register preparation being part of CCB (Change Control Board)

- Prepared UAT and Use Case documents, Test Case preparation for the project

- Worked on client’s requirements (ETI Teams) in appropriately formatted business specifications through RWF (Reuters Work Flow)

- Worked on stakeholder management for ETI Efficiency Alpha project, which includes (Project Managers, Developers, QA) and coordinated the work to meet the project requirements and objectives

- Supported the ETI Strategic Automation project by assisting with requirements analyses, including gathering and documenting requirements, liaising with data and development teams to confirm requirements within required time lines

- Support the ETI Strategic Automation project by working closely with development teams to define test documentation, participating in testing and deployment planning within required time lines.

- Participating in design sessions for development of new functionality and for the customization of existing functionality (Automation of existing process with in ETI)

- Support the ETI Strategic Automation project by reviewing and providing input to development documentation, for example PFS, data mappings within required time lines

- Performing the User Acceptance Testing on behalf of the Project Team and Data Operation Team

- Performing the Proof Of Concept (POC) Testing and help sign off

- Assisted the development of appropriate test plans, both at a functional level and a regression testing level, as required for the ETI Efficiency Alpha Project

- Presenting the client’s requirements (ETI – Exchange Traded Instruments – Capital Markets) to the Design Team such that the requirements are fully understood

- Taken the training for the people in Gdynia and helped the project migration from Bangalore to Poland (Offsite Training)

- Presenting the UAT result to the project core team including the Sponsor and other important stakeholders of ETI Efficiency Alpha Project

- Helped in project Implementation

Highlights: The project was able to achieve the business objectives of automation of ETI Data Teams processes in Bangalore and was successfully migrated the project to Poland.

Solution Environment: MS Project, TREIE (Thomson Reuters Enterprise Integration Engine), Kapow, Clear Forest, RWF (Reuters Work Flow), SQL, Visual Basics, Java

Project#2: Response Tracking

Project Description: Played a key role in developing customer response management Siebel dashboards for better tracking and managing ticketing system.

Major Responsibilities:

- In the first step, learned the complete end-to-end response management life cycle. Interacted with product team, application support team and ops team in understanding the process flow.

- Discussed the project plan with different response management team. Prepared the prototype documentation with team responsibilities and tickets flow mappings. Created user groups for different teams with required privileges.

- Created reports and dashboards as per the requirements of teams and configured IBots to auto generate the e-mails to the users.

Solution Environment: MS Projects, Siebel Answers, Dashboard, SQL queries, HTML, Wiki documents, MS Visio, Excel and Minitab

Project#3: Global Customer Dashboard

Project Description: The purpose of the GCD is to provide one stop shop customer data by different Reuters functions in the form of a speed guide creation and help users to look details through customer life cycle phases. Build different repositories and dashboard views for end users.

Major Responsibilities:

- Worked with different Ops team in understanding the Analytics requirements and prepared the prototype model using Visio and excel and discussed the impact of the dashboard on the users.

- Created a new internal global data base of all the currently used products after a thorough audit and on the basis of the client interactions through account managers.

- Customized users, groups and assign privileges for the users to access the data from the warehouse for different groups of users to view figures across the regions with the facility to drill down to individual customer details.

Highlights: The Managers were very impressed on the Global customer dashboard to track the complete life cycle of any account.

Solution Environment: MS Projects, Excel, SQL queries, Share point, HTML, Wiki documents, MS Visio and Minitab.

Professional Experience – Techno port India for DuPont India Pvt Ltd – Project Officer Dec 2003 to May 2005 (Contract)

Project Description: Project Officer

Major Responsibilities:

- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

- Define project plans and associated project documents e.g. Project charter etc.

- Track project milestones and deliverables.

Identify and manage project dependencies

Corporate Training Undergone

- 2012 – ITIL Self Learning through IBM Global Business Services

- 2010 – Project management concepts & methodologies from Thomson Reuters through (Project Management Institute – PMI) From PMI Bangalore Chapter – 35 hour mandatory training to become a PMP certified project management professional

- Agile (Scrum) training through Thomson Reuters International Financial corporation

- 2009 - Six Sigma for Green Belt from Thomson Reuters corporate training

- 2008 - Introduction to Financial Markets and Executive Program on International Capital Markets by Dun and Bradstreet.

- 2007 - MS Access, Advanced Excel [VBA], Business communications from Reuters corporate Training

- 2008 - MS SQL from Reuters Corporate Training

- 2006 - Summer training at IL&FS Financials India Pvt Ltd, Bangalore

- 2006 – Global Opportunities and Threat Analysis (GOTA) – Internship Training - Switzerland

Corporate Training Conducted

- 2010 – Conducted client trainings on Thomson Reuters new generation products ‘Eikon’ ‘Elektron’ ‘DAMON’ and ‘IDN DR’.

- 2009 – Conducted client trainings on Reuters flag ship product ‘Reuters 3000 Xtra’.

- 2008 – Conducted basic and intermediate level training on Excel 2003 for internal staff.

- 2007 – Conducted Product Training to London Stock Exchange staff on Reuter’s products.

- 2012 – Conducted basic and intermediate level training on MS Project for internal staff (project managers)

Corporate Achievements

Thomson Reuters Inc

- 2010 – Sponsored (PMP Certification) through Thomson Reuters Sales & Trading Content Sponsorship Program and successfully achieved the certification

- 2010 - Sponsored Training for six sigma as an acknowledgement of Project completion and attained a Green Belt Certification by completing the project successfully with increased accuracy of 99. 96%

- 2010 – On site opportunity for project migration and BCP (Business Continuity Plan) Training – To Poland – Gdynia

- 2009 - Market Recognition Award– For achieving the project timeliness and business objectives – Thomson Reuters

- 2009 - Service Excellence Award – For achieving the Client Service with the increased accuracy of Financial Data – Siebel CRM

- 2009 - Excellence in driving to improve customer satisfaction Award

- 2009 – Customer Focus Month (CFM) Best Idea Award

- 2009 - Promoted as Senior Project (Automation) Analyst

- 2008 – Promoted as Senior Market Analyst.

- 1999 - School Topper Award in Board Exam

Personal Details

Date of Birth : 21-03-1982

Address : 1111, 2nd Floor, 16th Main, 17th Cross, Madeshwara Nagar, BTM 2nd stage, Bangalore 76.

Passport No : F2880014

PAN No : AWJPK4649L

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