Customer Service Medical
Resume:
**** * ********* **** ● Phoenix, AZ ***** ● 602-***-**** ●
Alyssa Hensley
Objective
Attain position as a medical receptionist
Highlights
Over a year of hospital experience
Spent over two years studying in the Medical/Nursing program
Completed over two years of customer service through work and hospital programs
Experienced helping customers over the phone and in person in a front desk environment
CPR and First Aid certified Currently taking a Medical Spanish course through ASU Assisted professionals in the Dominican Republic for a week taking care of patients
Enhanced understanding of computer systems and medical terminology
Professional Experience
May 2009 August 2010
Second Home Pet Resort
Phoenix, AZ
Client Service Specialist (front desk)/ Guest Service Attendant
• Responsible for organizing visits and paperwork for each client in person and over the phone
• Experience imputing information from paperwork to computer systems
• Completed daily tasks to ensure all animals needs were met
• Communicated well with others to make sure clients special needs were met
• Built strong report with customers as the first line of customer service
08/15/2008 06/20/2009
Health Career Education
Phoenix, AZ
CNA Aid
• Worked alongside CNA’s and aided them in their daily tasks
• Experience interacting with patients in a wide variety of situation
• Over 300 volunteer hours at Carl T. Hayden VA Medical Center
Education
Thunderbird High School
• Graduated May 2009 with an Endorsement Diploma and a 3.8 GPA, top 5% of the class
Arizona State University
• Pursuing Bachelors Degree in Nursing
• Currently have a 3.9 GPA in college thus far and pursuing entrance to nursing program
Awards
National Youth Leadership Forum on Medicine at University of California Berkley, July 2007
Animal Benefit Club of Arizona Volunteer, January-April 2007 National Honor Society, August 2007 to May 2009
Health Occupation Students of America (HOSA), August 2008 June 2009; Received 1st place at the Arizona HOSA convention for a Public Service Announcement and placed in top 10 at the national HOSA convention in Tennessee Orphanage Outreach Ambassador March 2010
References
Roger Nauman
Pet Resort owner
Dr. Vick Zannis
Founder of The Southwest Breast Care Center and family friend
Haley Crawford
Pet Resort Manager
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