Gloria Acosta

**** *** ****** #** 917-***-****

New York, NY 10035 t60imt@r.postjobfree.com

OBJECTIVE: To work where I can improve my skills to the best of my ability and help contribute to the company.

EMPLOYMENT SUMMARY:

Customer Service Representative

• Greeted and directed heavy volume of customers to appropriate department, interacted with customers such as answering inquiries regarding selections, and sales

• Set up advertising signs and displayed merchandise in shelves, counter to attract customers and promote sales

• Operated cash register to handle financial transactions for customers purchases

• Collected payments made by credit cards and debits as well as gift cards, coupons, and EBT

• Verified purchases receipts issued to customers for all returned items

Receptionist

• Answered, screened, and provided information on heavy volume of telephone and walk-in traffic in a personal and tactful manner

• Performed light typing and classified information

• Maintained, created and updated client files

• Scheduled appointments and followed-up on clients inquiries with courtesy and good judgment

• Ordered and kept track of supplies to ensured adequate supplies for distribution

• Provided clerical support in other departments

• Data Entry

Mailroom Clerk

• Managed internal and external mail for large insurance corporation including utilizing computer systems to keep records of incoming and outgoing mail and packages

• Operated different machinery including computers, GBC, lamination, B&W / color copy machine, fax, and multi-line telephones

• Sorted and monitored all incoming calls and delivered oral and written messages

• Scheduled appointments and conference meetings as requested by management staff

• Responded to all calls to establishment and assisted callers with information

EMPLOYMENT HISTORY:

10/07- 09/11 Madison Ave Radiology Receptionist New York, NY

06/09- 04/10 Bronx Park Rehabi & Nursing Cntr. Recreational Aide Bronx, NY

03/03-11/07 G.W. Interiors Inc. Receptionist / Customer Service New York, NY

08/06-02/07 Dr. Singh (MD) Medical Receptionist Bronx, NY

01/05-09/05 Barnes & Nobles Customer Service Brooklyn, NY

08/02-12/02 PathMark Cashier New York, NY

10/01-03/02 Archer Management Services Mailroom Clerk / Receptionist New York, NY

SKILLS & ABILITIES:

• Bilingual English and Spanish. Fluent in Spanish (Speak, Read, and Write)

• Knowledge of Microsoft Office 2007 (Word, Excel, Access, and Power Point), Data Entry, and Internet

• Good filing and organizational skills

• Excellent personal and impersonal skills

• Demonstrate accuracy, attention to detail, and ability to work well in a team environment as well as independency

• Efficient, accurate, and detail-oriented

EDUCATION:

03/09-04/09 Manhattan Institute New York, NY

Obtained Phlebotomy certification

04/08 – Present Kaplan University New York, NY

Obtaining Assoc. in Interdisciplinary Science

12/07 – 03/08 EHCCI’s New York Bilingual Institute, Inc. New York, NY

Customer Service / Computerized Office Administration and GED

REFERENCES: Furnished Upon Request

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