La Keisha Dale Shade

904-***-**** home

**** ********** **** *** **** 904-***-**** cell

Jacksonville, FL 32207 t5cpek@r.postjobfree.com

Professional Profile

Doctor of Pharmacy licensed in Florida with 6 years of experience blending pharmacy services with management and administrative experience in a retail setting. Demonstrated versatility in adapting to ever-increasing complexity in the healthcare industry. Outstanding interpersonal skills with a track record of establishing positive relationships with patients, staff, and management. Empathetic and intuitive in client interactions; strong record of eliciting trust and building strong customer relations. Committed to providing quality pharmaceutical care and drug information as an essential link in disease management; poised and confident as a contributing member of the healthcare team. Serves as an effective liaison between the healthcare team and the community to improve therapeutic outcomes. Flexible in quickly mastering new technologies and information systems.

Experience

2004 – Present Executive Pharmacy Manager, Target Corporation

• In charge of filling prescriptions, counseling patients, maintaining proper paperwork, customer satisfaction, proper pharmacy workflow, and error prevention

• Perform all necessary functions, including providing information on all prescription and non-prescription medications and products

• Train pharmacy technicians to become proficient with the Rx computer systems and learn the company paperwork and objectives

• Purchase pharmaceuticals and arrange for return of outdated or recalled medications, monitored and maintained inventory

• Maintain highest levels of customer satisfaction at all times, and resolve any customer service issues

• Supervise and train personnel and new pharmacists, and prepare shift schedules as necessary

Education

2004 Doctor of Pharmacy (PharmD)

Florida A&M University

College of Pharmacy & Pharmaceutical Sciences

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