Post Job Free

Resume

Sign in

Quality Assurance Customer Service

Location:
Dallas, TX, 75248
Salary:
45,000 to 52,000
Posted:
May 14, 2012

Contact this candidate

Resume:

MARVIN L. WADE

**** ****** ***** **.

Apt. # ****,

Dallas, TX 75248

Cell: 469-***-****

Email: t5698k@r.postjobfree.com

PROFESSIONAL SUMMARY

Results oriented leader with expertise in management, inventory, quality controls, and technical skills; including over 15 years experience in the manufacturing industry. Highly organized and experienced in controlling and monitoring day-to-day operations of material and human resources. Proven ability to effectively execute production schedules by inspiring and advancing cross-functional team performance to maximum competency levels that achieve business objectives and bottom-line cost savings.

CORE COMPENTENCIES

Operations Management | Logistics Management | Leadership | Problem Resolutions | Organizational Development | Customer Needs Assessment | Workforce Planning | Human Performance Improvement | Account & Vendor Management

TECHNICAL SKILLS

PeopleSoft

Oracle

BOSS (AS 400) DALY (AS 400)

MRP

ERP

DRP

ISO 9001:2008

MS Office

MM3000

Lean Mfg. Lotus Notes

EDUCATION

Electronics Engineering Program

DeVry Institute of Technology, Los Angeles CA

Manufacturing Technologist Program

Austin Community College, Austin TX

MARVIN L. WADE PAGE 2

PROFESSIONAL EXPERIENCE

USA Mobility (Formerly Arch Wireless), Plano, Texas 2001 - Present

Senior Production Supervisor

• Staff consists of 50 team members

• Responsible for daily operations related to Repairs, Returns, Quality and Materials Management.

• Work closely with other functions including Quality, R&D, product marketing, process engineering, equipment engineering, materials and others to ensure problems are identified and that systems and processes are engineered to meet specifications and production schedules.

• Manage operating budget of $28 million and Inventory of $25 million.

• Implemented PeopleSoft manufacturing and distribution modules; successfully implemented BOSS (AS/400): and Daly Commerce (AS/400) inventory modules.

• Established metrics, cost controls, and material practices which contributed to a savings of $9 million.

• Increased on time delivery (OTD) and Quality to an overall yield of 98%.

• Implemented high involvement, cross-functional teams, which resulted in a 25% decrease in cycle time, 20% direct labor savings, and 30% reduction in defects per pager and cellular phone.

• Implemented Lean Manufacturing and increased production and inventory turns by 50%.

• Develop and analyze daily reports to meet daily and weekly production goals.

• Reduced headcount to better utilize personnel and to increase profit margin.

Mykrolis Corporation (Formerly Millipore), Allen, Texas 1998 - 2001

Senior Technical Service Specialist

• Provided operational and applications technical support for gas flow, pressure and vacuum products.

• Recommended new and replacement products relative to customer demand and needs.

• Supported all service and technical literature request.

• Balanced the release of repair orders for Inventory to ensure daily shipments.

• Replaced under warranty product and updated all appropriated Customer Service Databases.

• Provided failure analysis to all customers.

• Communicated technical issues to internal and external customers.

• Performed basic trouble shooting analysis of defective equipment.

• Coordinated with Quality Assurance to address customer concerns.

Technician II

• Provided mass flow controller assembly.

• Responsible for initial and final calibration for mass flow controllers.

• Provided quality assurance and final inspection for mass flow controllers.

Applied Materials, Austin, Texas 1995 - 1998

Lead Manufacturing Technician

• Staff consisted of 10 team members.

• Responsibilities included installation of electrical component sub assemblies for various interface systems (P5000 etch, CVD, DXZ XT, Hyundai and SMIF).

• Performed electrical test, troubleshooting and reconfiguration for department and field operations.

• Monitored, controlled, and budgeted operating expenses of $20 million plus.

• Performed certified quality inspections for all P5000 systems.

• Implemented and maintained production reporting with regards to production, quality defects and system failure.



Contact this candidate